Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 20

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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0 people requested security information

Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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551 Balto Reviews

4.8 out of 5
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551 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Armon S.
AS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The most helpful thing about balto is that it is a good checklist Review collected by and hosted on G2.com.

What do you dislike about Balto?

Least is when balto does not identify what was said Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Only problem is when balto does not recognize what the speaker has said otherwise it is great Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
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Hi Armon,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto's smart checklists work well for you and your team. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Khalil F.
KF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

That it gives you the capability to add you own questions you want to make sure is a part of your script. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I have not encountered anything using Balto that would be an issue for me. No complaints here. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Staying on track with key points in script, Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Khalil,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you stay on track and gives you the flexibility you need to adjust your own questions to customers. We intend to surpass your expectations even further in the future!

Team Balto

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Share
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Marilyn T.
MT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

the 1st set of Questions were PERFECT and now you added more thats already and originally part of the Market Place requirement Review collected by and hosted on G2.com.

What do you dislike about Balto?

you uploaded additonal questions thats to worded and dont check off the list if not said verbaitum. its already required we say it just in our own way and still we comply change it back to the original Balto Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

the original questions assured compliance Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Marilyn,

Thank you for sharing your feedback about Balto! We are sorry to hear that you are having issues with the checklist items not checking off.

We will make sure to refer your suggestions and concerns over to our Engineering Team in order to implement a possible future solution. Our team largely appreciates your review as we continuously work on maximizing customer satisfaction.

Team Balto

Helpful?
Share
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Verified User in Business Supplies and Equipment
UB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love how there are certain phrases that are provided to you if you forget to mention or if you are stuck! Review collected by and hosted on G2.com.

What do you dislike about Balto?

When I speak there are time it does not hear me. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

They have this edit feature where you can put it to your wording which has helped alot. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
CS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like how Balto leads me through the conversation helping to build my confidence on every call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is not anything that I have found about Balto that I do not like. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I have not found any problems in Balto right now. Review collected by and hosted on G2.com.

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Helpful?
Share
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JE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I can use Balto in the most effective way specially when I'm struggling of words to customers Review collected by and hosted on G2.com.

What do you dislike about Balto?

There are times that my usage was not updated Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I can get all the information needed to solve the customers issue and to know the things that the customers wants and best for their business Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Janine Kristine,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto helps your efficiency and gets you the information you need to solve your customers' problems. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
EM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

it gives me good rebutals ,and all scripd are available when needed , is very clear to understand . Review collected by and hosted on G2.com.

What do you dislike about Balto?

i like that it gives me good rebutals for consumers not wanting to ver oh if they cant pay i can always search rebutals Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

how to give rebutals most tahn anything helps get tru consumers Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Erika,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto is clear and easy to understand. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Melisa B.
MB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I dont miss a question it's a great layout to make sure you touch every topis Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing really,Balto is great. it's definitely a great add on Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Making sure all the topics are touched while processing application Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Melisa,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto is there for you on every call, making sure you don't miss a question. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
JM
Customer Service Rep
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

Using Balto helps you make sure you don't miss any of the necessary requirements when you are on a call, it's a sure way to make sure you do ask all the questions that you need to ask. Helps improve your QAs and overall performance in my job due to us having to meet certain metrics. I enhanced them i was first barely meeting the expectations to get better than expected on most of the metrics we have to meet. I certainly make you feel good that just by using the app your are able to improve that much. i was greatly surprised, and my peers as well. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dont have a dislike to this application, its pretty easy to use, user friendly ,all the functions works just fine, it rests every now and then but that is not a big issue all you have to do is close it and open it again. Besides that doent see anything else that is wrong with the app, i think it serves its purpose very well. I would not change anything on it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto pretty much reminds you if you missed any regarding the service you are providing, it improves your productivity by making sure you ask all the necessary questions and dont skip a beat. I used the most when i first started here in this company and continue to use it until today, i wouldn't go a day without it, it keeps me on track and focused on what i need to do. I ve told co workers to use to there benefit, they will be able to see the improvement they make, it will reflect in there metrics and over in there performance on all there calls Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Jackzaell,

Wow, thank you for your wonderful review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto has helped you meet metrics and improved your overall work performance, benefiting both you and your peers. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like that it gives me suggestions and helps me fill in conversation gaps. As a new agent, it reminds me of certain questions to ask, so that I can focus on the customer's needs. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is not anything that I do not like about it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps me with conversation flow. It helps to ask questions that I may forget to ask and it allows me to sound professional. Review collected by and hosted on G2.com.

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Helpful?
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