Balto
Editedit
Play Video
Balto
By Balto
Show rating breakdown
4.8 out of 5 stars
See all 551 Balto reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Balto.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Balto
Optimized for quick response

Balto Reviews & Product Details - Page 19

Editadmin

Balto Overview

Editedit
What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
Show LessShow More
Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
Editedit

Official Downloads

Answer a few questions to help the Balto community
Have you used Balto before?
Yes

Video Reviews

Review by Alex D.
Balto review by Alex D.
Play Balto review by Alex D.
One of the best tools i've used!
Review by Jason S.
Balto review by Jason S.
Play Balto review by Jason S.
Balto review
Review by Camille L.
Balto review by Camille L.
Play Balto review by Camille L.
Giving your team the support they need to succeed!
See all video reviews

551 Balto Reviews

4.8 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
551 Balto Reviews
4.8 out of 5
  • Sort By:
    G2 Sort
551 Balto Reviews
4.8 out of 5
  • Sort By:
    G2 Sort

Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Robert R.
RR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

VERY HELPFUL WITH MY CLIENT PRESENTATIONS Review collected by and hosted on G2.com.

What do you dislike about Balto?

IT DID CRASH A FEW TIMES BUT OVERALL IT HAS PERFORMED PERFECTLY Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

KEEPING UP WITH PRIOR CLIENT CONVERSATIONS Review collected by and hosted on G2.com.

Show More
Show Less
Response from Delilah Twersky of Balto
Editedit

Hi Robert,

Thank you for your enthusiastic review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you keep up with prior client conversations and give more effective client presentations. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It provides you prompts and pop-up responses depending on what it hears from your customer or potential clients. It can be personalize and add or remove something that focuses on your line of work. Review collected by and hosted on G2.com.

What do you dislike about Balto?

So far I don't have any dislike about Balto. It was very helpful and I enjoy using it in a day to day basis. One thing I can point out though is prolly the time it takes to provide responses can be shortened still. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

As I have mentioned Balto is very helpful with providing responses to what it hears from your potential clients or customer. Balto helps with equiping you the right response and how to overcome rejections/objections Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

A good reminder. It keeps thing simple and clear. Every easy to use Review collected by and hosted on G2.com.

What do you dislike about Balto?

There are times where it glitches when you type in a number and it doesnt show up Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

i dont have to use the script because of it Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Very easy and simple to use! It helps guide my customer service calls to ensure that every conversation is compliant, as I work within the medical field. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it can miss prompts within the call. But I appreciate that it is always improving. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It keeps me compliant with my conversations scripts. It helps me overcome objectives within my sales pitches as well. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

What I love most about Balto is that it keeps me on track when I feel like I don't know where to go next of if I happen to forget what to do next. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dislike that sometimes when I say everything needed it does not light up. Sometimes when I get the enire script correct there's bben times where I do not get any points. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto solves many problems in different senarios. Balto is beneficial to me because it steers me in the right direction when I am trying to collect. It keeps me focus and has tons of information to refer to. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
DN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Cassidy & Sabastian made my job so simple and walked me through the process with ease. Review collected by and hosted on G2.com.

What do you dislike about Balto?

All Good, I can't think of aything that was a dislike with Balto or their employees. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Call Center daily operation and training our peers even better Review collected by and hosted on G2.com.

Show More
Show Less
Response from Delilah Twersky of Balto
Editedit

Hello Daniel,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that our Balto team has been there for every step of the way and that training has been made easier. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
RH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It help me a lot with my speech and it help me to keep me focus Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes when I got the call sometines it is not popping up Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Helpme a lot whne I have to go back with the qualification Review collected by and hosted on G2.com.

Show More
Show Less
Response from Delilah Twersky of Balto
Editedit

Hello Rocio,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps to keep you focused. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )
What do you like best about Balto?

Most of the needed links are connected and embedded in balto .. Review collected by and hosted on G2.com.

What do you dislike about Balto?

reconnects a lot and multiple pop-ups of the same thing

it has not been populating showing the statements have been read Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Making sure that I follow and stay in compliance Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your review! Our team values all of your feedback as we strive to maximize customer satisfaction. We are happy to hear that Balto helps you stay on track during your calls. Network and desktop interruptions can vary at times, we have referred your feedback in regards to the reconnections to our engineering team.

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like Balto since it is beneficial when we do Sales call as it helps us to be well informed on our scripts and rebuttal with very informative proposition to our leads. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes the App needs to be reinstalled and it crashes almost everyday that we may need to reload it. Other than that Balto been doing great for talk tracks. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Talk track and it helps rep to be on track and match the phasing of our sales call. I also like the recording integrated to Salesforce as it also help me to listen to each recordings for further review. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Tina P.
TP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

What's most helpful about Balto is that it keeps you in line with the flow of call. There's no way you could get lost. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There's really nothing not helpful about Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto prevents the issues of miscommunication through conversation. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Delilah Twersky of Balto
Editedit

Hi Tina,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto eliminates your worry of miscommunication and keeps you in line with the flow of your calls. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link

Balto Comparisons

Compare Balto vs. Observe.AI
Compare Balto vs. Observe.AI
BaltoVSObserve.AI
Compare Gong vs. Balto
Compare Gong vs. Balto
BaltoVSGong
Compare Balto vs. Abstrakt Software
Compare Balto vs. Abstrakt Software
BaltoVSAbstrakt Software
Compare Balto ratings to similar products

Top Rated Balto Alternatives

Gong
(6,067)
4.8 out of 5
Observe.AI
(226)
4.6 out of 5
Chorus by ZoomInfo
(2,968)
4.5 out of 5
See all Balto Alternatives

Explore More

Anti Money Laundering (AML)
Best Payroll Software
Last In, First Out (LIFO)
Quasi Contract
ZoomInfo Competitors
Writeup
Medium of Exchange
Best Graphic Design Software
Pros and Cons Details
Balto
Contact Balto