Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 18

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Balto?

It helps guide agents on their calls, and it's very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It sometimes lags and is unable to end the call and needs to be relaunched everytime.

As for admin, Bulk Import is not available making it hard to provision new users. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Gives a guide and flow to a call and even the notes are beneficial. Review collected by and hosted on G2.com.

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Share
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MM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It automatically highlights what you can say to the customer with it's amazing recognition of what customer says. It also now has notes automatically. Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes it does nt recognize what I meant. It should be exact term for it to recognize what I told the customer. Like paraphrasing is a No. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It does not prompt me to require update and what version will it be. Needs to be exact in the words is needed. Paraphrasing doesn't work. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Mary Jane,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you with your customers by highlighting prompts and responses. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
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Rebecca B.
RB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Lets me know what to say next and follows my call Review collected by and hosted on G2.com.

What do you dislike about Balto?

doesnt follow along all the time or pick up when I get a sign sometimes Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

What script to say Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like that Balto keeps me on track, helps me to review what I can do better on the next call, and gives real time rebuttals. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing to dislike. Balto updates quickly when needed. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps me to not veer off from the script and assist with helping me to close more deals. Review collected by and hosted on G2.com.

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MF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

it was a good momentum builder and kept my lingo in check! Review collected by and hosted on G2.com.

What do you dislike about Balto?

login issues sometimes, balto would sometime launch itself before anything else Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

helping me stay on track with the conversation also throws nice gestures into play Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Mark,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto has been a good momentum builder for you while helping you stay on track during your calls. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
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Iylesha S.
IS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like the simplicity and and consistency of the program. It is a great checklist reminder that acts in realtime. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The program sometimes does not pick up what is said on every call. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is a checklist on my calls to ensure accuracy and staying on script and compliant Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Iylesha,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto gives you the ability to stay compliant and consistent. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
MP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto helps in asking for accurate and relevant questions when qualifying a lead.

With Balto, I was able to qualify leads and connect with the customers. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There are times Balto is crashing and will not respond during interaction however, Balto support is very helpful . Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps in qualifying leads. With Balto, accurate and relevant questions are asked and helped in providing our account executives with highly qualified leads. Balto has helped me in mastering questions that can help in qualifying leads and therefore helps in reaching quota. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Merizol,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto assists you with qualifying leads and reaching your quota. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Quick in coming up with ideas or helpful ways to phrase things. Review collected by and hosted on G2.com.

What do you dislike about Balto?

some ideas are not always the best, not 100% reliable. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps me come up with quick rebuttals instead of being stuck making myself look unreliable Review collected by and hosted on G2.com.

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Helpful?
Share
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LM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

Its very helpfull when I'm in need of ways to help get a payment for our company and helps me keep track of the conversation. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I absolutly love balto there is nothing i dislike about it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps keep from losing sight of a goal an how to reach it. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Lacy,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you reach your goals. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
John R.
JR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Great for keeping track of call scripts and outcomes. Review collected by and hosted on G2.com.

What do you dislike about Balto?

NOthing at the moment. So far it's good for seeing the outcomes of a call. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I can add the notes to the crm. Very helpful. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello John,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you keep track of call scripts and outcomes. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link

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