Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 17

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Guesnile J.
GJ
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto make sure that I am not leaving anything out that is important. Good for compliance. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it doesnt pick up everything I say but its rarely. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Compliance, helps me remember to say all the important things Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Guesnile,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so happy that Balto keeps you compliant. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
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Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Effective in assuring we reach our service cycle with each call Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes in the way of the view on the monitor; not able to choose to have it closed Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

helping us solve the issue of service failures, reminding representatives to check for delight, ID members, and invite them back Review collected by and hosted on G2.com.

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Helpful?
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AU
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

the most helpful thing about Balto is that it helps with having the scripts and rebuttels for any calls that are taken, it listens to the conversation and guides throught out the call making it easier to handle Review collected by and hosted on G2.com.

What do you dislike about Balto?

well the only bad thing I could say it sometimes takes time to upload the scripts or to pop out the correct rebuttel on the account , as well it makes it difficult to navigate through out the rebuttels Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

the problems balto helps reslove are making sure all qualites of compliance are ful filled on the calls to make sure all main points are covered, as well it helps on rebuttels for what to say when negotiating money for collections. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Adan,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto makes you feel more guided, making calls easier to handle. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
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Mia P.
MP
Sales Development Representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Balto?

BALTO is really very helpful when it comes to talk tracks. You will never missed any of rebuttals when it comes to customer's objection and asking insightful questions to know more about customer's purpose and pain points. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it's not automatically sync during call (tick box not visible or there is a tick box but not in response whenver we say the script) so we need to create a ticket or schedule a meeting with the BALTO Admin to have this resolve Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It solves all talk track problems and very beneficial because in just one click, all the necessary scripts are already loaded and it makes our conversation meaningful and easier to deliver. Review collected by and hosted on G2.com.

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MY
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love how easy it is to navigate, I also enjoy how after I read something correctly from my script it highlights it to let me know that I read it. My favorite thing about Balto is when it pops up the objections. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I do not have anything bad to say about it right now. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is helping solve when customers have objections and helping us say the correct things to our customers. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hi Morgan,

Thank you for your glowing review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We love hearing that Balto's checklists and dynamic prompts are your favorite aspects. We want Balto to be your best friend at work! We intend to surpass your expectations even further in the future.

Team Balto

Helpful?
Share
Admin Approval Link
James R.
JR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

How each playbook helps with potential clients and giving us a better way of talking to them about the criteria Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing at all, the application is amazing Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto solves our Quality Assurance by giving us detailed playbooks that we benefit from by speaking the criteria to our clients to Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Legal Services
UL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

The check off of the options that I always forget to say to the client. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Forgetting to change the play book and I am not telling the pc what is neccessay. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Forgetting to tell the Pc something that will be beneficial to their claim. Review collected by and hosted on G2.com.

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Helpful?
Share
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Tracey H.
TH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like balto because it helps improve your call quality Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes its doesn't catch what you're saying Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

What exactly to say to the clients Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Tracey,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto improves your call quality and helps you with what to say to your clients. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Jennifer D.
D
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto keeps me on target and in compliance. Script suggestions are useful during difficult calls. Review collected by and hosted on G2.com.

What do you dislike about Balto?

feed wish it scrolled with the conversation Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

compliance Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Jennifer,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto keeps you on target and in compliance. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love how it reminds us of specific nuances based on keywords spoken Review collected by and hosted on G2.com.

What do you dislike about Balto?

It is a little too busy. Could have a more simple UI Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It provides Quality Assurance reminders and good feedback on the calls Review collected by and hosted on G2.com.

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Helpful?
Share
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