Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 16

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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LS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

keeps call flow and pops up answers to questions. Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes it doesnt catch your words and mark/verify what was said was actually said Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

it helps me with responding well to objections Review collected by and hosted on G2.com.

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LH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like that Balto can be tailored to how I specifically talk with customers. I love that it gives me tips when explaining the process to customers. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I feel there are too many points to go over. A lot of the things said are repetitive and may cause the customer to become less interested. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto solves the delay that may occur in conversation in not knowing what to say. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hi Lori-Ann,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto gives you tips when explaining your processes to customers. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

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Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Giving step by step instructions through a call . It helps us to keep on track to meet our KPIs With out it you could very easily forget to state somethin that the system is looking for. I use balto to record my calls, it gives me a summary of the call and I can copy and paste into notes in latitude. I has cut my wrap up time way down. I use balto for every call. Its very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I use balto to copy the summary of the call. At time it does not quite understand what is said and I have to revise the notes that I enter in note. Some notes are worse than others. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Ensuring that I hit each benchmark with every call. With out it I had a tendancy to miss certain parts to cover on the call Review collected by and hosted on G2.com.

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James B.
JB
Sales Trainer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It allows me to move theo scitp and makes the call flow easy to use Review collected by and hosted on G2.com.

What do you dislike about Balto?

is that it does not turn on as soon as i get a call Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

it allows me to transition through out the call based on what i say Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello James,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto makes it easy for you to move through your call. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

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Romana C.
RC
Field Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Very helpful to remind greetings and help to finish note for ticketing. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing but it takes little space on screen which sometimes makes difficult to use. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It reminds greetings and details about good conversation. Review collected by and hosted on G2.com.

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Helpful?
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LW
Licensed Insurance Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like that it allows you to access resources to quickly respond to common questions and rebuttals. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I wish that there were more options for font size and colors. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The problem Balto is solving is making it easier to respond to customers and serving as a foundation for conversations. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello LaTanya,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto makes it easier for you to respond to customers common questions. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The simplicity of it. Easy to navigate and the AI features. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing so far. I have been using it for 6 months. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It makes sure that I am hitting all of my compliance metrics Review collected by and hosted on G2.com.

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Helpful?
Share
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RT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like how it lights up when I speak to make sure im hitting all of the strong selling points. I also enjoy it's prompts that i can click on with out having to wait for the information to be highlighted when i speak. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dont like sometimes it doesnt recoginze my voice, that is about it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

helping me with my call flow and making sure im hitting the right selling points Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hi Reniya,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so happy that Balto assists you with your call flow to make sure you are hitting the right selling points. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like how responsive the app is, it always picks up what im saying and always meet my kpis Review collected by and hosted on G2.com.

What do you dislike about Balto?

Balto is great, i dont have any dislikes about it! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Its helping me stick to my sales script Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love the fact that Balto is running in the background and you can update it with a few simple clicks. Balto has literally kept me in compliance with my company's standards and I have avoided compliance issues. I am very grateful for this wonderful tool and highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is nothing to dislike. It works perfectly. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Compliance Review collected by and hosted on G2.com.

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