Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 15

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Steven J.
SJ
Operations Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It was very easy to write the play book and use the dynamic prompts. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I am unsure on how the checklist will work when the call can go down 2 different routes. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

We should have 100% of calls monitored on the checklist. Review collected by and hosted on G2.com.

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David D.
DD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Automatically records calls for Management to review Review collected by and hosted on G2.com.

What do you dislike about Balto?

I have no problems with Balto. It works just fine Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Helps Mgmt coach me to do better Review collected by and hosted on G2.com.

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TT
Collection Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

You can design it how you like, knowledge Review collected by and hosted on G2.com.

What do you dislike about Balto?

I don't have any dislike about Balto, enjoy service Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I have pass all my quality using Balto Review collected by and hosted on G2.com.

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Steven T.
ST
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The implementation was seamless, We were up and runnning way before expected! Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing, It is awesome. It does exactly what the said it will. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps new employees in the call center learn to overcome objections very quickly. Review collected by and hosted on G2.com.

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Irene C.
IC
Sr. SDR Manager
Telecommunications
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto has helped my team to have meaningful conversations thus increasing our conversion rate. Checklist (sample questions to understand the business need) and Dynamic Prompts (suggested rebuttals) are the most used features of my team. As a leader, I like their reporting and analytics and Call Explorer which helped me coach my reps effectively. Review collected by and hosted on G2.com.

What do you dislike about Balto?

If you don't understand the value of each feature and how to use it, you will never take advantage of the tool. My reps need to reload the application every time to ensure calls are captured and recorded. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

We have improved our call handling, now our reps are having meaningful conversations with their prospects because of the suggested questions and rebuttals. Also, customers are more engaged. This has improved the quality of our calls, conversations, conversions, and engagement. Also, I get to listen to calls from my reps which I used during our coaching conversation. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Irene,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps your team have meaningful conversations thus improving the quality of your calls. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

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RM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Easily identify behavior of agents and we get to be notified. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Agents cant respond to our comment which it would be more convenient. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Identifying behavior of the agent and easily monitor the agent especially with call listening as it has transcript. Review collected by and hosted on G2.com.

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Dory K.
DK
CUSTOMER SERVICE PROFESSIONAL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The prompts help especially when its a hectic or long call Review collected by and hosted on G2.com.

What do you dislike about Balto?

The RED "silence is too long, say something"......very inappropriate ALL THE TIME. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Remembering to give the best customer care Review collected by and hosted on G2.com.

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SB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

If the client is derailing me. Balto will take me back to make sure I get to the Sale. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It conflicts with the flow on when I should know about their eligibility for Medicaid. I need to know earlier in the process since I am searching for the infromation about their benefits. We need to know if we should be searching for Medicaid products while they are lisening to the disclaimers. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The flow for the most part Review collected by and hosted on G2.com.

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MQ
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )
What do you like best about Balto?

The AI is great, all information that are popping up are useful, also the recording and interpretation is almost spot on. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it does not respond well. some times the phrases are not ticking off Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I think one would be, phone numbers that the patient needs are popping up once the ai hears that they need it. Review collected by and hosted on G2.com.

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Kimberly A.
KA
Sales Development Representative
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

I am so glad that we were given access to Balto App at work. Balto is very helpful for my role because it has all the checklist i need whenever i am out of words and i dont know what to ask next. Balto is always the answer! Review collected by and hosted on G2.com.

What do you dislike about Balto?

I am sometimes experiencing issues where i need to refresh it from time to time because it is not automatically loading on calls so the tick box are not responsing even though i am using the scripts provided. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps me deliver my talk tracks with confidence. It is very convenient to use since all the questions you need to ask is already there. It provides the scripts that i needed for every rebuttal depending on the customer response. I am so thankful for having this Balto app available on each and every call. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Kimberly,

Wow, thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto makes you feel more comfortable on your calls when you might not know what to say next. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

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