Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 13

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
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Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Jamilia T.
JT
Health Agent
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

very helpful for controlling the flow of the conversation and staying compliant. Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes it does not pick up the mic and does not disposition for the next call Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

remembering the key factors to address timely on the call Review collected by and hosted on G2.com.

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NP
Tech services rep
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It guides me in remembering what to say to customer Review collected by and hosted on G2.com.

What do you dislike about Balto?

The ai is not always accurate! Sometimes says funny things but it gets a laugh out of me Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It benefits the customer mostly, well it benefits me to help them. Review collected by and hosted on G2.com.

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DL
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

My favorite thing about Balto is you can customize it to your liking as far as what you want it to say. I use Balto every day and it has been nothing short of amazing! Review collected by and hosted on G2.com.

What do you dislike about Balto?

Every now and again some thing may not check off but that is on rare occasion. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto makes sure I hit all of my key quality assurance points every single call. Review collected by and hosted on G2.com.

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Krian S.
KS
Scheduling Coordinator
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It's good, especially if it's an outbound calling campaign, because all the objections and what you say can be provided by Balto, and it won't be difficult to find what you have to say, and it's very fast and accurate. Review collected by and hosted on G2.com.

What do you dislike about Balto?

So far I haven't noticed anything that I didn't like. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

To be specific, you don't need to look at your notes to see what you are going to say because what you say will automatically appear in the Balto script. Review collected by and hosted on G2.com.

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TJ
Licensed Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

it has suggestions and reminders so you stay compliant Review collected by and hosted on G2.com.

What do you dislike about Balto?

i can not put the tabs in order as i like my flow to go when looking at them on the list Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps to make sure you stay compliant and also put suggestions while you on the call to help boost the sales Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It thinks for me. Proactively comes with solutions just for me to say. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I like everything abour it. Balto makes it easy for you to remember what to say when dealing with the same situations Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

How to accurately and professionally overcome objections with Customers to prefect my craft on the phones. Review collected by and hosted on G2.com.

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Tania S.
TS
License Insurace Agent.
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It keeps me in compliance, with a level of profesionalism, as well it keeps me in a good flow and order for the applications. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I like it very much, because it keeps me focus. Haven't found anything yet to improve. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Keeping the flow of my sales pich. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love Balto because paper scripts can be lost or dishelved on the desk. With Balto, I use it every call, it pops every call and is very accurate, and along with all my other programs it works great and is easy. I never have to open it on each call it opens itself. Ease of Implemation just perfect. Their Customer Support is fantastic, and ease of integration when I installed was seemless. It is right up on the screen - gives you those AWESOME green check marks when you complete the required verbiage - LOVE THAT PART!! Review collected by and hosted on G2.com.

What do you dislike about Balto?

I think the entire program is perfect! There is nothing I dislike. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Not seem like I am reading a script. Review collected by and hosted on G2.com.

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Denise R.
DR
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

I enjoy the ability to check if I missed any QA questions before an audit so that I can know what parts of the script I commonly overlook Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dislike how balto sometimes gets in the way of my screen and can sometimes be a nuisance Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

remebering the most important parts of my script. Review collected by and hosted on G2.com.

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SL
licensed sales agent
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

it listens to me and listens to the other person and provides rebuttals. Review collected by and hosted on G2.com.

What do you dislike about Balto?

it moves over the items i am reading sometimes. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

it is providing rebuttals and provides a call flow. Review collected by and hosted on G2.com.

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