Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 12

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SD
Tech support Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love the fact that it's easy to use. It makes customer support simpler Review collected by and hosted on G2.com.

What do you dislike about Balto?

What I dislike is that currently it doesn't support French Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The biggest problem that Blato solves is that

#1- less stuttering

#2-help me solve client's problems a lot faster

#3- less time wasted Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

its easy to follow and stay compliant... Review collected by and hosted on G2.com.

What do you dislike about Balto?

it doesnt always pickup what Im saying?.. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

staying compliant hitting all my value props-guiding me through the call without having a long bulky script and interactive Review collected by and hosted on G2.com.

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Queene v.
QV
customer service representative
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

when you are hesitant to provide the information, Balto just popped up and provide exact answer. Review collected by and hosted on G2.com.

What do you dislike about Balto?

none so far............................... Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto providing the exact resolution when it comes with the idea on how to deliver script to customers. Review collected by and hosted on G2.com.

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Lakeisha W.
LW
licensed Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

it highlights when you covered the subject Review collected by and hosted on G2.com.

What do you dislike about Balto?

it would not pick up when i coverd it sometimes Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

hitting QA points it vmakes sure im hitting company expectations Review collected by and hosted on G2.com.

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Verified User in Events Services
AE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto gives fabulous inights on all calls. I love that my team is excited to use it because it's easy, runs in the background, and requires very minimial training.

The implementation was fast and easy and the fabulous training and support that my team and I have received is top notch. We are incredibly happy with our choice to integrate Balto. Review collected by and hosted on G2.com.

What do you dislike about Balto?

AI doesn't always get it right, but it's so much better than mnaually listening and summarizing calls! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Right now we are focused on creating the best experience for our guests and view trends of why they are calling so we can train our team better. We are also excited to use teh QA portion to be able to soft-skills coach the team in the future. Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

convenient in transcribing call. no need to note manually. ease of implementation. give me support in documentation. Review collected by and hosted on G2.com.

What do you dislike about Balto?

cannot record call longer than 1 hour :( Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Saving time for notes. Review collected by and hosted on G2.com.

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BG
Recovery Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

It guides/ques me on proper responses needed. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it doesn't pick up my questions or statements. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

When I get a customer that is less then kind, Balto gives me phrases to de-esculate the call. Review collected by and hosted on G2.com.

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Jerald V.
JV
team leader intern
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

very responsive when giving the suggested spiel Review collected by and hosted on G2.com.

What do you dislike about Balto?

when updating the newest version of it, balto needs a higher version of device Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Product updates, resolving realtime process updates Review collected by and hosted on G2.com.

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DD
Licensed Health Insurance Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

That it follows your call & prompts at the right moment. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It takes quit a bit of time to get acquainted. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto solves a few problems w/staying compliant. Review collected by and hosted on G2.com.

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Verified User in Construction
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The follow along prompts and dynamic Prompts Review collected by and hosted on G2.com.

What do you dislike about Balto?

Login is a little overexagerated very specific credentials needed to login. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It's helping us to understand where our Agents are losing homeowners attention during the call. Review collected by and hosted on G2.com.

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