Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 11

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Ivan O.
IO
Licensed Health Advisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Balto?

One of the things I enjoy the most is how straight forward the verbiage is. Make it so much better talking with clients. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Some suggestions from Balto are not necessary. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Minimized use of my script and user friendly. Review collected by and hosted on G2.com.

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NS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like the real time objections pop up as you go through the call that has suggestions of what to say when a customer objects as well as the feedback at the end of the call summerizing the call Review collected by and hosted on G2.com.

What do you dislike about Balto?

Just a technical part where the window is always up not minimized Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Making sure I hit all the required statements so that I am compliant and not forgeting anything Review collected by and hosted on G2.com.

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LL
Solar Call Center Professional
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love the help as I am on call guiding through all my important bullet points Review collected by and hosted on G2.com.

What do you dislike about Balto?

I can't say anything negative about Balto Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Giving society free government incentive options going clean energy Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

Balto accuracy when it comes to scripts. Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes it gives maintesnance but not too often Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Customer's concerns and Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Balto?

Balto provides recommendations that is needed on my calls. It also guides me within the conversation. Review collected by and hosted on G2.com.

What do you dislike about Balto?

there were no downside experienced at the moment. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is solving quality on the call and completing checklist needed. Review collected by and hosted on G2.com.

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Kelley D.
KD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

IT IS EASY TOI CONFIRM THAT I HAVE SAID WHAT I NEED TO I SAY THROUGH OUT THE CALL AND I DONT LOSE TRACK Review collected by and hosted on G2.com.

What do you dislike about Balto?

THAT IT DOESNT KEEP TRACJK OF THE4 CONVERSATION ENOUGH TO HEAR WHEN THE CUSTOMER GIVES INFORMATION FOR SPOUSES NAME OR ALTNERNATE CONTACT INFORMATION OR HOW LONG THEY HAVE LIVE//OWNED THE HOME. CAUSES ME TO EITHER FAIL THE CALL OR FIND A CREATIVE WAY TO REPEAT THE QUESTION AND INFORMATION. LOSING TIME ON CALL AND REPETITIVE FOR CX Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

HELPING TO ENSURE I AM MEETING ALL STANDARDS OF THE CALL Review collected by and hosted on G2.com.

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Verified User in Higher Education
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I liked how it's working, and on how it automates Review collected by and hosted on G2.com.

What do you dislike about Balto?

There're no option to have it NOT in front if the screen. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It lessens the time that we need to note every important parts of the phone conversation. Review collected by and hosted on G2.com.

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Shelby S.
SS
ACA Sales Rep
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Easy to follow and automatically records what I say. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Takes up alot of screen space. Would like to min and still record for review later. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Easy to review for QA purpose. Review collected by and hosted on G2.com.

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Aaron H.
AH
Telesales Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The convenience of not having to have multiple papers/scripts on my desk. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes the words don't register if said differently. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Organization Review collected by and hosted on G2.com.

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Romina T.
RT
Operations Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Most of its features but more on the ability to review data, it help me to quantify the data that I need and help me analyze reports more accurately and efficiently. It also helps my team a lot to monitor our employees and help my employees improve the quality of their work through Balto's guide on how they need to do on their calls to provide the best customer service. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Since Balto is just new in the market, some features are not yet available like sorting on some buttons - for better visibility on monitoring long calls but I heard it is on the make, I'm looking forward to using the more developed app in the future. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Call drivers - for Data analysis. Monitoring of employee calls. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hi Romina,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto improves the quality of your employees work and guides them to even better customer service practices. We want Balto to be there for you and your employees, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

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