Backupify Pros and Cons

I have used several, probably 6 or 7 backup systems before finding Backupify. I was an IT Director at the time, and now I consult full time. Well, Backupify is always in my recommendations for backups. Implementation couldn't be easier, and managing it, what little there is to manage, is even simpler than getting started. They do backups, consistency checks, and the dashboards let you know if something didn't happen or failed with simple red, yellow, and green indicators.

I've now integrated it across dozens of environments, and it takes the same 10-15 minutes each time.

I've only contacted customer support 2x...in the 6+ years I've been using it. They've been very helpful, but the need to contact them is minimal because the product works just that well. Review collected by and hosted on G2.com.

No SSO with M365. I've been told its on the roadmap for the last 3 years...I've not yet seen even a beta. I see they got the KaseyaOne SSO done super quickly after the merger. That's frustrating. Review collected by and hosted on G2.com.

The product largely works fine, the support experience is fine, accounts are terrible

Note - it does NOT back up exchange in-place archives which is a big negative Review collected by and hosted on G2.com.

The account management experience is poor, it is the worst experience of any of my current suppliers

1) They always call at 3am in the morning, ignoring the timezone I am in. The one time I picked up and asked them to email me instead of calling, they said OK, but never emailed me.

2) They always chase you for unpaid invoices, which you have actually paid

3) They don't actually send you invoices when they are SUPPOSED to send them, resulting in unknown/unpaid invoices

4) They don't respond when you email them

5) It is very hard to find a way to contact them Review collected by and hosted on G2.com.

Backupify is easy to set up and install. Once installed, it pretty much just works. It grabs backups three times a day of data in Office 365 or Google Workspace. Review collected by and hosted on G2.com.

EDIT: There is no longer "unlimited" data included. You get 100gb per user pooled across all your accounts.

The interface is a little slow to respond, especially when you have a large number of customers or a large number of mailboxes. I also wish that there was support for other platforms like Dropbox or Box. Backupify does not backup data in Exchange Archive mailboxes, which generally isn't a problem unless you migrate data directly into the archive mailboxes. Review collected by and hosted on G2.com.

Great product. Setup of backup policy is easy and the user interface is clean and simple. We have been with Backupify for about 8 years now and I have had no issues with it. Review collected by and hosted on G2.com.

Keyword seach is limited if your trying to find emails based on keywords. Review collected by and hosted on G2.com.

Something we have used for years and is always reliable. We don't need to think about it to rely on it.

We love the ability to go back over different Google files and versions to pick out the very one we'd lost previously - it has got us out of a pickle quite a few times! Review collected by and hosted on G2.com.

Not many downsides, but probably the interface is looking a bit tired and could do with an overhaul. The UX is a bit clunky but does the job. Review collected by and hosted on G2.com.

We use Backupify to backup our partners Office 365 tenant and it has allowed us to restore partners emails and IMPORTANT users who have previously left. It is extremely simple to implement. It also interfaces with our PSA system. Datto's Tech support is also top notch. Highly recommend this product. Review collected by and hosted on G2.com.

That you have to be an Datto Admin to remove inactive users Review collected by and hosted on G2.com.

We have been using Backupify (Datto Saas Backups) for several years and it has been overall a great product at a great price point. Review collected by and hosted on G2.com.

Teams direct chats, and Exchange Archive mailboxes don't get backed up Review collected by and hosted on G2.com.

The onboarding process for O365 is super fast and easy to manage. Review collected by and hosted on G2.com.

Google workspace connectivity and onboarding isn't as good as I'd like it. Review collected by and hosted on G2.com.

The system is actually one of the most set it and forget it tools we have. Everything is automatically backed up, new sites are automatically added, and data is always available. Review collected by and hosted on G2.com.

The billing processes are very combersome since Kaseya bought the product. Its actually painful to pay for the product right now. But considering that has nothing to do with the product's capabilities, I can live with that pain for the great product that is delivered. Review collected by and hosted on G2.com.