backstitch Reviews & Product Details

The UI is fantastic! It makes telling the story about Total Compensation easier. I also love the customization that can be done. There is a lot you can do, which is great, but it's a very cumbersome process to do it. Overall for the value it's brining our company, I like it! Review collected by and hosted on G2.com.

Updated: We've learned how to work through the system limitations, and now, even though I have to import files, it takes all of 5 minutes and is not that much of an issue anymore (but in all honesty, that's because I built a script/macro to speed it up). The reason this has been such an issue is that we update our statements every pay period vs. annually. I've spoken with the founders and am optimistic about some of the capabilities they have on their roadmap including more payroll integrations (true API integrations). Time will tell.

The technology integrations is subpar and it was severely misrepresented in the sales process. Integrations are minimal, at best; in some cases, you're just submitting import files, which defeats the purpose of having an integration. Just say you don't have integrations. I find it hard to believe with the logos they have they haven't figured out better integration. Disappointed that even when asked directly about specific integrations, we were told one thing, then got to implementation and experienced something different. Additionally, their typical user base is on Azure & Outlook, so it was a bit of a production trying to integrate with GSuite. Also, you're assigned an implementation specialist (they were great to work with, btw), but that person is basically a person of all trades and is more or less your AM, not just your implementation person; again another fact not mentioned during the sales process. The tool is a great first step, no doubt, but at a certain point, their current workflow and process are not sustainable. If given a do-over based on what I know now, I'd probably not choose this product for my company's needs. Review collected by and hosted on G2.com.

Where do I start? From the first conversation with the sales team to my account manager on the finished product, everyone at backstitch is interactive, helpful and responsive. The finished product is so well done and it is very easy for our employees to access the information. Review collected by and hosted on G2.com.

It's more on my end. We have nuances that have to be added manually to the report (they are not listed in ADP). That takes time and concentration, but again, that's on my end. Review collected by and hosted on G2.com.

Ability to pivot, communication and responsiveness. this was a very professional and collaborative process thanks to Adam. Review collected by and hosted on G2.com.

I have no dislikes at this time. Thank you. Review collected by and hosted on G2.com.

Web aggregation, studio newsletter builder and ability to add widgets to customize newsfeeds. Review collected by and hosted on G2.com.

Not much to dislike here. I think the look and feel of the design could use a little bit of a design upgrade. Review collected by and hosted on G2.com.