babelforce Pros and Cons

Babelforce bietet uns die Schnittstellen zu zendesk und Microsoft Teams, dadurch haben wir sehr einfache Schnittstellen in alle Bereiche des Unternehmens. Die Teams Integration war Bestandteil unserer Anforderungsliste und wurde im geplanten Zeitraum von Babelforce bereitgestellt. Der grundsätzliche Aufbau des Systems ist ebenfalls ein absoluter Pluspunkt. Review collected by and hosted on G2.com.

Damals, beim Onboarding hätte ich mir mehr zielgerichtete Unterstützung gewünscht. Die mitarbeitenden von Babelforce, waren sehr bemüht, uns zu unterstützen, aber die reine Projektierung hätte von beiden Seiten besser sein können. Review collected by and hosted on G2.com.

The software is very easy to use and handle. It brings in itself various features that are helpful to me. Queue Management, Call Management and Call recording are some of the most used features by me. The best part about it, is that it is an cloud based software, so it is easily assesssible to me. Review collected by and hosted on G2.com.

The quality of the call and the quality of the recorded calls is not good. Please try to improve the call quality. Review collected by and hosted on G2.com.

We are using Zendesk in our organisation and have been on the saerch for a phone system which cooperates in the best way with Zendesk. Babelforce fills all the needs we have in regards to Zendesk and offers even more valuable solutions to drive and grow our business. We are very impressed by the possible solutions Babelfore can offer.

Furthermore the cooperation with the Babelforce team is a real enrichment for us. The team is very straight forward, very effective and offers solutions in the best way and last but lot least the cooperation is a lot of fun. Review collected by and hosted on G2.com.

Honestly there is actually nothing what we dislike. Neither about the system nor about the team. Review collected by and hosted on G2.com.

Babelforce impresses with its versatile softphone platform, seamlessly integrating telephony into business operations. Its intuitive interface simplifies communication workflows, enabling efficient call handling and management. With robust features and reliability, Babelforce empowers businesses to streamline their telecommunication processes, enhancing productivity and customer satisfaction. Whether managing inbound calls or facilitating outbound campaigns, Babelforce excels in providing a comprehensive solution tailored to meet diverse business needs.

It has been a pleasure to work with Imke. She has always been assisting us and was available on a short note when questions arise. Review collected by and hosted on G2.com.

Phone conferencing (warm transfer) with agents needs improvement. Review collected by and hosted on G2.com.

This is an amazing technology.It help us to lower the burden on agents.IVR call bots really to lower the agent handling time.You can use autobot to put your business customer service in auto mode.It's really helpful on weekends. Review collected by and hosted on G2.com.

It's cost could be little low.It makes really hard to afford. Review collected by and hosted on G2.com.

I love that it is so easy to use and handle! The software works on no-code base, therefore you don't need to be a pro to set it up. Also, you get all the support you need. I love the amazing tools it comes with, such as integrating it into other systems like Zendesk, SAP and so on! Review collected by and hosted on G2.com.

So far you can't import/export call flows, which would make things a bit easier at some points. :) Review collected by and hosted on G2.com.

I use babelforce for years as a provider for Nordic phone numbers - and it works smoothly Review collected by and hosted on G2.com.

Well, I sometimes think I am quite a basic user, so the amount of possible features is a bit overwhelming, but there is always some help I can get from them directly Review collected by and hosted on G2.com.

Babelforce has given us flexibility and control over how we work with our phone setup, whether for inbound or outbound calls. It easily integrates with our ticketing system and the support we have received for additional requests or product development, along with general questions, has always been great. Review collected by and hosted on G2.com.

Whilst there is complexity in setting up the more advanced features, the support provided to us helped ease this Review collected by and hosted on G2.com.

The babelforce support will always support you at any time, and the babelforce has powerful function that could achieve our business need Review collected by and hosted on G2.com.

sometimes the call quality is not good then Review collected by and hosted on G2.com.

Bableforce is a one stop shop when it comes to a telephony service. With their support, we have created an easy to manage system that is perfectly integrated with Zendesk. The support team is great and always happy to help, even with a smile. Review collected by and hosted on G2.com.

I would not say there are any downsides to using Bableforce at all. It was rather complicated to set up but again, the support we have received has been awesome. Their help center has also improved a lot making it easier to look for solutions ourselves. Review collected by and hosted on G2.com.