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29 AzureDesk Reviews

4.5 out of 5
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29 AzureDesk Reviews
4.5 out of 5
29 AzureDesk Reviews
4.5 out of 5

AzureDesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AzureDeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Rod B.
RB
Chief Information Officer
Computer Software
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AzureDesk?

It has a high value due to offering a lot of features for the price. Coming a close second is the customer services. I've worked with Chirag mainly and he's always been very responsive and helpful even on the weekends. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

We could use a customizable field (or two) that's searchable. For now, we're using the Notes section which is an acceptable workaround for now. Review collected by and hosted on G2.com.

Campbell B.
CB
Management Consultant
Management Consulting
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AzureDesk?

Azuredesk has transformed our support process, quickly , efficiently and with buy in from all our consultants. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

AzureDesk is a simple system, it needs some minor tweaks around HTML. Review collected by and hosted on G2.com.

Sotiris Z.
SZ
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about AzureDesk?

AzureDesk is a light yet flexible customer service application that does the job, without spending a fortune every month! I took advantage of the 14-day trial version period to give it a shot and I was very pleased overall. The company is relatively new to the customer service landscape but they seem to have a solid understanding of today's market and needs. They have an excellent help desk and actually this is the main thing that it really was a deal closer for me. I was having an issue with a feature, so I send them an email. The response was almost instant and that made me feel comfortable and safe! I really encourage others to give it a shot. Its no ZenDesk but it does the job in a fraction of the price. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

I would say that overall I didn't find any major issues that concerned me. However I would like to point out that I wouldn't mind if the loading of some pages took a little bit less time, especially the ticket page. Not a big issue but I thought worth mentioning. Review collected by and hosted on G2.com.

Er. Bahuguna G.
EG
Software Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AzureDesk?

AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great!

AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

As the company is still growing and they are enhancing the features of the product at top level. so i did not found and dislikes yet. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about AzureDesk?

Azuredesk is easy to use software we mainly use it for Customer support but it also have option for creating knowledge base which i great. We plan to use that feature in near future.

The UI is designed for ease of access, it performs good in modern browser the search functionality helps a lot while try to find old ticket for a particular customer.

Customers can directly reply for a ticket from their email address. It is a great feature to have. When solving a customers ticket we can put private notes that is only visible to staffs which allows better communication within ourselves.

Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

I think there is nothing to dislike , Azure desk is improving Review collected by and hosted on G2.com.

Trent L.
TL
Management Consultant
Management Consulting
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about AzureDesk?

Simple ticket layout, ability to refine ticket selection, powerful ticket search feature, dashboards, Knowledge Base, Integrations and the responsiveness from the AzureDesk team. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Areas which are currently under improvement include mobile accessibility and a faster loading time of tickets. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AzureDesk?

Phenomenal support, best I have ever seen Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Creating tickets in Firefox does not work, I believe they are working on this... Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about AzureDesk?

Its a bit tough as you are new to it but once you get it know each other its smooth as it could be. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

As its a start company I haven`t faced a major problem yet, I would say there are no problems but the Customer Support is great help. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about AzureDesk?

The app is very user friendly , help me to achieve the goals for my company Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

I think there is nothing to dislike , Azure desk is improving Review collected by and hosted on G2.com.