AzureDesk Features
What are the features of AzureDesk?
Platform
- Reporting
- Dashboards
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer/Contact Database
Communication Channels
- Customer Portal
- Email to Case
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AzureDesk Categories on G2
Filter for Features
Platform
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. | Not enough data | |
Customization | Allows users to customize chat colors, text, logos, and branding. | Not enough data | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | Not enough data | |
Integration | Integrates with other customer service software to improve support and enhance functionality | Not enough data | |
Reporting | Based on 14 AzureDesk reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress | 94% (Based on 14 reviews) | |
Dashboards | Based on 13 AzureDesk reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance | 91% (Based on 13 reviews) |
Ticket and Case Management
Ticket Creation User Experience | Based on 17 AzureDesk reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket | 90% (Based on 17 reviews) | |
Ticket Response User Experience | Based on 17 AzureDesk reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response | 91% (Based on 17 reviews) | |
Workflow | Based on 14 AzureDesk reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions | 89% (Based on 14 reviews) | |
Automated Response | Based on 14 AzureDesk reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply | 90% (Based on 14 reviews) | |
SLA Management | See feature definition | Based on 13 AzureDesk reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs) | 86% (Based on 13 reviews) |
Attachments/Screencasts | Based on 16 AzureDesk reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 89% (Based on 16 reviews) | |
Ticket Collaboration | Based on 14 AzureDesk reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives | 93% (Based on 14 reviews) | |
Customer/Contact Database | Based on 11 AzureDesk reviews and verified by the G2 Product R&D team. Central repository for account and contact information | 89% (Based on 11 reviews) |
Communication Channels
Customer Portal | Based on 16 AzureDesk reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | 89% (Based on 16 reviews) | |
Email to Case | Based on 16 AzureDesk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 93% (Based on 16 reviews) |
