AzureDesk Pros and Cons

First I want to say that UI is very simple and perfect for any IT savvy guy.

This management software is suitable for businesses of all sizes.

This tool is equipped with robust features to manage the end-to-end customer agents’ operations.

Some key features of this that I saw are Collaboration Rules, Unlimited Inbox, self-service tools. Review collected by and hosted on G2.com.

This tool actually consists of lots of best features so as a disadvantage if they could simplify all rules implementations and configurations a bit and the approvals for the update is not so quick.

some issues and with generating automatic notifications. Review collected by and hosted on G2.com.

Azure desk is very virtual.and execute virtually online Review collected by and hosted on G2.com.

, no remote connection this will limit your connections Review collected by and hosted on G2.com.

A robust and efficient ticket management system

Like the cool feature of converting mails into tickets which is very beneficial

Capability of integrating with different apps Review collected by and hosted on G2.com.

Can improve the reporting system

Can have different themes default one seems to be boring, can work in improving the interface Review collected by and hosted on G2.com.

It is very useful and easy to handle, its ticket management system and the tracking of interactions is very fluid. It also allows us to carry out a multichannel communication expanding the possibilities of use. It can be integrated with Slack and that makes it more powerful since it allows managing communications in a comprehensive way. Review collected by and hosted on G2.com.

I did not have any major problems to point out something negative about this software. Maybe a couple of small incipients that technical support is always ready to help solve in a matter of minutes.... Review collected by and hosted on G2.com.

AzureDesk is quite economical and has all the must have features of enterprise class systems. It provides a free trial for up to 14 days and a free plan for up to three agents. It has mail integration and allows multi-channel communication and has built-in email templates too that you can easily edit and forward to your clients. Review collected by and hosted on G2.com.

AzureDesk does not provide very efficient reporting as it lacks channel fields. The approval of updating tickets is also not quick. It does not generate automatic notifications either. Review collected by and hosted on G2.com.

Azuredesk is quite economical and provides a free plan for up to three agents. It has email integration and allows multi-channel communication. It provides ticket management as well. It provides built-in email templates too that you can easily edit and forward to your clients. Review collected by and hosted on G2.com.

Azuredesk does not provide an activity dashboard. It lacks workflow management too. It also does not allow customizable branding. Automatic notifications are also not generated in Azure. Review collected by and hosted on G2.com.

This SaaS support desk application has changed the way we handle customer support. Gone are tracking emails and follow up where key content and repetitive messages can be easily captured for future use.

A quick review of the dashboard shows any outstanding remedial action and the interface continues to improve. Review collected by and hosted on G2.com.

The interface is a little slow to load, but that is most likely my data connection rather than the server end issue. Review collected by and hosted on G2.com.

The support team is on touch and helps you to solve any doubt and issue you would have. Other helpdesk systems fails in this section but AzureDesk has demostrated a strong support team behind the scenes.

It's simplicity of use helps you to get things done very quickly and improve your efficiency in the support process with customers or employees. Review collected by and hosted on G2.com.

The design could be a little better but they are working hard to improve it every day with different updates on the UI and backend. Review collected by and hosted on G2.com.

The user interface of the software is too easy and the multifunctional updates we receive is very unique. Review collected by and hosted on G2.com.

The software sometimes stuck down when u r making any background complications in the system very easily. Review collected by and hosted on G2.com.

AzureDesk has impressed me from the first time I used it.

First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it.

After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs for only 5$/month per agent. It's really a gift!

The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.

We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also.

Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software. Review collected by and hosted on G2.com.

Maybe some small features like support for HTML messages and signatures. Review collected by and hosted on G2.com.