Best Software for 2025 is now live!
View the Winners
AzureDesk
Editedit
AzureDesk
By IntegrateCloud Inc
Show rating breakdown
4.5 out of 5 stars
See all 29 AzureDesk reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by AzureDesk, but it has limited features.
Do you work at AzureDesk? Upgrade your plan to update branding and connect with profile visitors!

Top Rated AzureDesk Alternatives

Creatio
(270)
4.7 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Freshdesk
(3,499)
4.4 out of 5
Zendesk Support Suite
(6,148)
4.3 out of 5
See all AzureDesk Alternatives

AzureDesk Reviews & Product Details

Editadmin
Verified User in Computer Networking
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

This software is a well-integrated platform for all our customer service-related tools, interactions and automation. It allows us to maintain requestions in the time dependant manner to allow quick turnaround time. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

For tickets that need further investigation or approval, it becomes tedious as there is not designated priority list or category that can be assigned. Maybe a flagging system will help. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

Efficiently provide technical support, manage requestions for multiple sites in one place and integrate apps or other software to seamlessly provide solutions and track results. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

AzureDesk Overview

Editedit
What is AzureDesk?

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.

AzureDesk Details
Discussions
AzureDesk Community
Languages Supported
English
Show LessShow More
Product Description

Azuredesk is a clod based customer service software that is user friendly with all the essential features at minimum rate of 9$ per user.

How do you position yourself against your competitors?

AzureDesk is HelpDesk Software that serves as an Investment & not Cost. AzureDesk provides all the required features to deliver best customer service at a very minimal cost. AzureDesk leads to Customer satisfaction in terms of Value for money & caring Customer service.

Seller Details
Seller
IntegrateCloud Inc
Year Founded
2013
HQ Location
Mount Laurel, NJ
Twitter
@integratecloud_
53 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Roma s.
RS
Overview Provided by:
Roma shah
Marketing Executive at AzureDesk

Recent AzureDesk Reviews

Manoj K.
MK
Manoj K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Streamlining Customer Support with Azure Desk!"
The best part of the Azure Desk is it's user friendly interface, seamless integration with Microsoft services and a very robust ticketing system. I...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"A Comprehensive Cloud-Based Help Desk Solution"
Automation capabilities, such as automated ticket routing and canned responses, that can save time and increase efficiency.
Read more
vinoth k.
VK
vinoth k.Mid-Market (51-1000 emp.)
3.5 out of 5
"Easy access to softwares and data"
Azuredesk helps me to integrate well with my softwares and keep its data at one stop.They also have good customer support to help us when stuck.Wor...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

AzureDesk Media

AzureDesk Demo - Admin.png
Admin.png
AzureDesk Demo - helpdesk.png
helpdesk.png
AzureDesk Demo - Reporting.png
Reporting.png
AzureDesk Demo - SelfServicePortal.png
SelfServicePortal.png
AzureDesk Demo - Search.png
Search.png
AzureDesk Demo - Views.png
Views.png
Answer a few questions to help the AzureDesk community
Have you used AzureDesk before?
Yes

28 out of 29 Total Reviews for AzureDesk

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
28 out of 29 Total Reviews for AzureDesk
4.5 out of 5
  • Sort By:
    G2 Sort
28 out of 29 Total Reviews for AzureDesk
4.5 out of 5
  • Sort By:
    G2 Sort

AzureDesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AzureDeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Manoj K.
MK
Manager- Product Solutions & Category Management
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about AzureDesk?

The best part of the Azure Desk is it's user friendly interface, seamless integration with Microsoft services and a very robust ticketing system. It is easy to navigate and use. Enquiries and issues are efficiency managed resulting in higher customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

I don't see a major issue in Azure Desktop except level of customisation available. There are some technical glitches at times but those are resolved easily with the support from customer service team. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

Azure Desk has helped me for organising Centralised Customer Support and Enhanced Customer Efficiency for our customers. It has also helped us in improving efficiency. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

Automation capabilities, such as automated ticket routing and canned responses, that can save time and increase efficiency. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Customization options may require more technical expertise, which could be a challenge for some users. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

AzureDesk is designed to solve the challenges that businesses face in managing customer support processes. These challenges include handling a large volume of support requests efficiently, maintaining a high level of customer satisfaction, and providing timely and accurate resolutions to customer issues Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Ayush S.
AS
Assistant professor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

It helps manahge the business by keeping all the software and data together which can be referred to easily while managing different task. Eases communication between different departments and better manages tasks. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

With the evolution of technology and a lacking knowledge from user end, it becomes challenging for the user to avail all the services and support that is offered by the software. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

It enables a soothing communication between different departments saving time compared to traditional practices wherein one had to reach to the desired office time and time again to get work done, chits signed and communicate messages. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
vinoth k.
VK
Technical Lead -Infra
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

Azuredesk helps me to integrate well with my softwares and keep its data at one stop.They also have good customer support to help us when stuck.Working in this tool is much easy and user friendly. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

There are little limitations whe it comes to remote desktop and notifications Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

It helps us to manage our daily tickets and get feedbacks for the closed tickets. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
T. R.
TR
Lead Software Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

The user interface is quite simplified. Every essential options are there on dashboard. AzureDesk is a multi function ticketing system. It can be work with slack as well. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Couldn't find any major flaw. But Few customization is missing in AzureDesk. Sometimes notification doesn't come on time. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

1. Better ticketing system as compare it its peers.

2. Ease to use.

3. Simple User Interface.

4. Affordable. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Eder G.
EG
IT Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

I think that the best is that you can access a remote server without all the installation and configuration processes. with azure desktop, with just a few clics you can create a remote session for everyone. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

I would that is an unsupported type of conections, no remote app, no remote desktop (RADC) or Remote Desktop Connection (MSTSC), so this limit a little your connections Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

We used to have servers that only had a few apps, and we needed to create an entire server and configure it just to be able to create access to it. with AD you can get your desktop for a few clics Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Subramanian C.
SC
Werkstudent Project Management Office
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

It simplified helpdesk software to customize the ticketing needs and closure easily.

The application has all the must-have needs in a ticket closure and tracking website. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Support center response and waiting time to improve.

Apps reporting and integration interactions to improve for better customization and transition from the old software. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

Ticket management and closure

JIRA integration and closure

Reporting and metrics

Team involvement and integration

Increases productivity and performance inside the company Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
AK
Team lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

It has very great features like

Unlimited mailbox storage

Great ticket management system

Support center which can handle several customer questions on its own

Reporting system which is par better than any other software in competition Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

This could be software to find any flaws.

One of the best customer service and support software in the market and a really recommend to integrate in business.

Would suggest to improve the response time else its a fantastic software Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

Using this software for various tasks like

End 2 end solution for customer queries and issues

Integration with JIRA and slack help to track the tickets in very convenient way Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Shivam P.
SP
Test Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

The Way Vso Details And User story Presented Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

The Server Error When some of the Content Is Available Only For Specific People Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

Bug Life cycle Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Pradeep F.
PF
L2 System Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AzureDesk?

First I want to say that UI is very simple and perfect for any IT savvy guy.

This management software is suitable for businesses of all sizes.

This tool is equipped with robust features to manage the end-to-end customer agents’ operations.

Some key features of this that I saw are Collaboration Rules, Unlimited Inbox, self-service tools. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

This tool actually consists of lots of best features so as a disadvantage if they could simplify all rules implementations and configurations a bit and the approvals for the update is not so quick.

some issues and with generating automatic notifications. Review collected by and hosted on G2.com.

Recommendations to others considering AzureDesk:

First, have to say that kindly get a Trial version and test this product it's worth testing this because it will definitely match your company.

Recommended to IT companies who are in the IT support Field. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

It allows me to manage my Helpdesk activities very easily and is also used to get customer feedback quickly. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
AzureDesk Categories on G2
Help Desk
Help Desk

AzureDesk Comparisons

Compare Freshdesk vs. AzureDesk
Compare Freshdesk vs. AzureDesk
AzureDeskVSFreshdesk
Compare Zendesk Support Suite vs. AzureDesk
Compare Zendesk Support Suite vs. AzureDesk
AzureDeskVSZendesk Support Suite
Compare AzureDesk ratings to similar products

Explore More

Best Payroll Software
PCB Design Software
Best Task Management Software
Hybrid Workplace Trends in 2022
Microsoft Collaboration Tools
Code Climate Velocity
ZoomInfo Competitors
Data Center Infrastructure Management (DCIM)
Pros and Cons Details
AzureDesk