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69 Axero Reviews
Overall Review Sentiment for Axero
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The Axero team's expertise and support have been the highlight of working with them. Our implementation timeframe was shortened due to external factors, and they made it easy to use. There are so many features that we are excited to implement as we continue to integrate the platform into our everyday work lives. Review collected by and hosted on G2.com.
We have had a great experience with Axero. This is not the fault of anyone, but it would be nice to have a unified system where support cases and implementation checklists could be housed. For example, we use a certain project management software, and it would be great to have implementation items supported in that platform. Review collected by and hosted on G2.com.
I appreciate the numerous features offered by this intranet platform, which allows for a good level of personalization to meet our specific needs. The customer support team has been consistently helpful and responsive, which is a huge benefit. Review collected by and hosted on G2.com.
The org chart function operates solely on a 'who reports to who' basis, which is limiting as it doesn’t clearly represent departments and sub-divisions, making it harder to visualize the organizational structure effectively. Additionally, there is a steep learning curve to fully understand and navigate the platform, which can be a challenge for new users. I also feel that the platform could benefit from more frequent updates and the introduction of new features. For example, many of the templates available in the resource library are outdated, which reduces their usefulness and relevance to current needs. Review collected by and hosted on G2.com.
Support, response time is almost immediate and always by someone knowledgable in the subject at hand Review collected by and hosted on G2.com.
I only reach out for support and have never had a bad experience Review collected by and hosted on G2.com.
Axero has allowed us to streamline our intranet. The various departments have their own "spaces" which helps keeps information pertinent to each department easy to access for both adults & students. Review collected by and hosted on G2.com.
I have not always had the best luck with the search feature. I understand we can make it work better with key words & use. It is definitely better than what we had in the past. Review collected by and hosted on G2.com.
The amazing customer support we got from their team. For every query they tried to help us work on it and understand our use cases perfectly. Review collected by and hosted on G2.com.
They need to do more marketing. It was hard to find them Review collected by and hosted on G2.com.
A very flexible platform with a motivated and competent team behind it. Review collected by and hosted on G2.com.
It is a pity that they do not have a direct connection to the Active Directory so that the authorization groups can also be used directly in Axero Review collected by and hosted on G2.com.
We became a virtual company during the pandemic and are now fully remote. Axero allow us to disseminate information to the entire team or just a select group (space in Axero terms.) For example, recently changed all the benefit programs and this allowed HR to have everything in one place and set up calendar reminders so people knew when open enrollment was. It's also a great tool for onboarding new hires. We keep sales and operational training in it. I like that the profile section builds out the org chart of the company and that users can self-maintain their own profile information. I think one of the best aspects of Axero is it works well for disseminating information, onboarding new hires, and team communication. It has so much flexibility you can easily customize it to fit your needs. One platform and one login increases acceptance among the users. They even have a single signon option. Review collected by and hosted on G2.com.
Some features are a bit confusing to deploy, but the support team has a lot of articles on how to do things and they are fast to respond to questions if you get stuck. The survey tool could be more robust. Review collected by and hosted on G2.com.
