Avaya Experience Platform Reviews & Product Details - Page 3

Browser based console and hence no app is needed to manage the application.

The solution provides web plugin based audio calls.

The solution includes voice to text transcriptions, a real bonus and saves on third party solutions.

You have access to screen recording.

It's a fully scalable cloud solution. Review collected by and hosted on G2.com.

More work is still required on the look and feel

Embedding or connecting to other tools is still not easy

Additional social media integration could be added Review collected by and hosted on G2.com.

I like the simplicity of Avaya One X. It was so simple to use and I was able to learn in under an hour. I never had a single issue when using this program. This came in very handy when my company shut down in office work and we had to move to remote working. My team was able to install it within a day's notice and we did not miss a beat. Review collected by and hosted on G2.com.

Nothing I dislike about this software. I think it is wonderful. It is easy to use and works as it should. Review collected by and hosted on G2.com.

What I like best to this software is the versatility of it. When the pandemic hit this early 2020 we are afraid that we will lost our job due to the implementation of the quarantine and the stop of transportations sector. Managements decided that they need to take action of it, they started to send out PC and laptop to those affected of the Pandemic. Avaya one-X is one of the best application installed in to those computer and let me tell you this Avaya one-X save our Job. We use this software as a primary communications form our head quarter to our business establishments and even to the comfort of our home. There are many tasks we resolve and accomplish using this application, we use this coaching purposes. We listen to the calls of our agents to know their behaviors when taking calls. This application also allow us to communicate with our client all over the word, we conferences call as many as we can to have a comfortable meeting. Review collected by and hosted on G2.com.

Nothing in this software I don't like. Avaya one-X save my work, allowing us to do our work and task in the comfort of our home. Review collected by and hosted on G2.com.

Esta plataforma te permite tener una interaccion mas efectiva  con los usuarios, proporciona una diversidad de funciones muy completas. Es una muy buena opcion para empresas de todo tipo, excelente metodo de rastreo para visualizar el tiempo de tus empleados, en tal caso que una llamda se desconecte esta plataforma contiene un historial de llamdas, en general tendras una herramienta muy solida para mejorar la comunicación con tus clientes. Review collected by and hosted on G2.com.

a veces realizar llamdas puede ser lento, deberian mejorar optimizar las funciones ya que hay muchas y pueden ser un poco confuso al principio. Sigo sin tener experiencais negativas. Review collected by and hosted on G2.com.

Good experience of making phone calls through laptop / computer in the office, while travelling or working from home. It serves one of the key requirements of virtual office or working from home. Review collected by and hosted on G2.com.

Mobile app is a bit laggy sometimes. User interface could have been better. Review collected by and hosted on G2.com.

It has allowed me to administer in a much faster and more efficient way the attention to my clients, more than anything it has allowed me to monitor the calls that I receive in a much more practical and immediate way, since it allows me to carry several lines simultaneously and phone calls, so that I can improve the efficiency of all my sales and customer service processes, its interface has a fairly simple design that allows me to easily navigate throughout the entire system Review collected by and hosted on G2.com.

None actually, everything related to this system has seemed very useful Review collected by and hosted on G2.com.

The best thing about IP office is it comes as Hybrid system which includes Analog,digital and IP phones.IT has all the features like TDM,IP,SIP,VOIP,call centre up to 25 agents,video,wireless wifi support,recording,conferencing,etc. Review collected by and hosted on G2.com.

Avaya IP office comes at a quite high cost,as it includes call centre up to 25 agents also which makes it a bit costly than other Systems. Review collected by and hosted on G2.com.

what I like the most is hot desking allows users the non-exclusive use of a single extension.

Users log in with their own identity in order to receive calls and access their voicemail and others

facilities. For example, sales staff who visit the office infrequently may receive

telephone and voicemail services without permanently assigned a physical extension. Review collected by and hosted on G2.com.

I consider that the support response times are very long which interferes with the timely attention of the requests, that is, incoming and outgoing calls that each user has, additionally affecting the response time also the level of service. This is a better opportunity that can give you a better answer for internal customer and end customer. Review collected by and hosted on G2.com.

It is best OEM for all types of enterprises and helps in implementing best customer service with high quality hardware. Review collected by and hosted on G2.com.

Personaly I don't have any negative other than the cost charged for the resources. Would be better if they expand widely. Review collected by and hosted on G2.com.

It's interface and stand alone application help to work smoothly without any lag Review collected by and hosted on G2.com.

Not able to use or monitor on the go like we can on niceincontact Review collected by and hosted on G2.com.