Avaya Experience Platform Reviews & Product Details - Page 2

It makes it easy to receive calls and provides clarity in communication Review collected by and hosted on G2.com.

Every time we encountered an error, like disconnected calls. Review collected by and hosted on G2.com.

It could help receive calls accurately and contact details. Review collected by and hosted on G2.com.

Comes up with error sometimes and got disconnected on the line unexpectedly Review collected by and hosted on G2.com.

There are several helpful features of the Avaya Experience Platform. The platform allows businesses to engage with customers across multiple channels, including voice, chat, email, and social media. This provides customers with a seamless and consistent experience, regardless of the channel they use to interact with the business. Review collected by and hosted on G2.com.

While the Avaya Experience Platform has several helpful features, there are also some potential limitations or drawbacks to consider. The Cost, complexity, dependency, integration and scalability to consider. Review collected by and hosted on G2.com.

For me, Avaya is a good communication platform tool as it doesn't take many screens on my computer. Avaya is small, but you can easily see it. Review collected by and hosted on G2.com.

It's too complicated to set up, especially if you are a new user; you will not know how to change the toggle from LUNCH to BREAK and AUTO in. Review collected by and hosted on G2.com.

Avaya Onecloud makes contact centre business easy to manage. The remote management is best thing about this. Review collected by and hosted on G2.com.

The features like call manager do not track the calls made on Avaya. Review collected by and hosted on G2.com.

I love the fact that Avaya is easy to use and is open to everyone. Review collected by and hosted on G2.com.

That you cannot conference call. Instead you have to pave the customer on hold and just transfer. Review collected by and hosted on G2.com.

I like the way you can interact with it and how it understands what you really need at the moment you're using it and how to go through the alternatives you generally look for. Review collected by and hosted on G2.com.

Sometimes what I don't really like that much is the graphic motor because on some occasions the screen might get stuck and is not due to the connection, however is not very common and works perfectly fine the rest of the time. Review collected by and hosted on G2.com.

For us as a company, customers are always the most important thing, which is why we always hope our communication with them will be the most profitable, which is why we use Avaya Aura as telecommunications software that guarantees communication without interruptions. The tools that this system offers us are detailed allowing us to achieve complete events and without audio or video problems, for us it has been a great system, I am happy with the service it provides. Review collected by and hosted on G2.com.

So far our business team has not had or presented problems or difficulties during their employment in our day to day thanks to the fact that their attributions in calls, internet, fax and email have met our expectations. Review collected by and hosted on G2.com.

What I Like best about Avaya One X is that it is very easy to use. I can answer calls with just once click. I can also customized it by means of adding buttons or numbers for auxiliary mode. I really like the fact that the audio is clear. You can use any kind of headset since it is compatible to any types. This communication tools allows us to contact our clients all over the world. Review collected by and hosted on G2.com.

Maybe sometimes I got disconnected whenever I tried to make a conference call or transfer a call. I am not really sure as well if it is just my connection or sometimes the app is a bit slow. Review collected by and hosted on G2.com.