Top 10 Avaya Experience Platform Alternatives & Competitors

Top 10 Alternatives to Avaya Experience Platform Recently Reviewed By G2 Community

#1

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Avaya Experience Platform:
• Contact Center Workforce
• Contact Center
• Speech Analytics
• Customer Self-Service
Try for free
Reviewers say compared to Avaya Experience Platform, NICE CXone Mpower is:
Easier to set up
Easier to admin
Easier to do business with
See all NICE CXone Mpower reviews
#2

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Avaya Experience Platform:
• Contact Center Workforce
• Contact Center
• Speech Analytics
Get a quote
Reviewers say compared to Avaya Experience Platform, Genesys Cloud CX is:
Easier to set up
Easier to do business with
More usable
See all Genesys Cloud CX reviews

Sponsored
Alhena AI
(34)4.9 out of 5
Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.
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Reviewers say compared to Avaya Experience Platform, Alhena AI is:
Easier to do business with
Easier to set up
Better at support
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#3

Five9
By Five9
(511)4.1 out of 5
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Avaya Experience Platform:
• Contact Center Workforce
• Contact Center
• Speech Analytics
Get a quote
Reviewers say compared to Avaya Experience Platform, Five9 is:
Easier to do business with
Easier to set up
Easier to admin
See all Five9 reviews
#4

Talkdesk
By Talkdesk
(2,408)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Avaya Experience Platform:
• Contact Center Workforce
• Contact Center
• Speech Analytics
Get a quote
Reviewers say compared to Avaya Experience Platform, Talkdesk is:
Easier to set up
Easier to do business with
Easier to admin
See all Talkdesk reviews
#5

3CX
By 3CX
(466)4.4 out of 5
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Categories in common with Avaya Experience Platform:
• Contact Center
Try for free
Reviewers say compared to Avaya Experience Platform, 3CX is:
Easier to set up
Easier to admin
Easier to do business with
See all 3CX reviews
#6

Sprinklr Service
By Sprinklr
(496)4.3 out of 5
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Categories in common with Avaya Experience Platform:
• Contact Center Workforce
• Contact Center
• Speech Analytics
• Customer Self-Service
Try for free
Reviewers say compared to Avaya Experience Platform, Sprinklr Service is:
Easier to do business with
More expensive
Easier to set up
See all Sprinklr Service reviews
#7

Aircall
By Aircall
(1,179)4.3 out of 5
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Categories in common with Avaya Experience Platform:
• Contact Center
Try for free
Reviewers say compared to Avaya Experience Platform, Aircall is:
Easier to set up
More usable
Easier to admin
See all Aircall reviews
#8

Ozonetel CloudAgent
By Ozonetel
(577)4.6 out of 5
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Categories in common with Avaya Experience Platform:
• Contact Center
• Speech Analytics
• Customer Self-Service
Try for free
Reviewers say compared to Avaya Experience Platform, Ozonetel CloudAgent is:
Easier to set up
Easier to do business with
Easier to admin
See all Ozonetel CloudAgent reviews
#9

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Avaya Experience Platform:
• Customer Self-Service
Try for free
Reviewers say compared to Avaya Experience Platform, Zendesk Support Suite is:
Easier to do business with
Easier to set up
Easier to admin
See all Zendesk Support Suite reviews
#10

CloudTalk
By CloudTalk
(1,241)4.3 out of 5
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
Categories in common with Avaya Experience Platform:
• Contact Center Workforce
• Contact Center
• Speech Analytics
Try for free
Reviewers say compared to Avaya Experience Platform, CloudTalk is:
Easier to set up
Easier to do business with
Easier to admin
See all CloudTalk reviews

Sponsored
Alhena AI
(34)4.9 out of 5
Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.
Visit Website
Reviewers say compared to Avaya Experience Platform, Alhena AI is:
Easier to do business with
Easier to set up
Better at support
Visit Website