Automat
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Automat
By Automat Technologies, Inc.
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4.6 out of 5 stars
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Automat Reviews & Product Details - Page 2

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Automat Overview

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What is Automat?

Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websites and increase sales with Virtual Product Advisors. These AI-powered advisors are trained to have automated one-on-one conversations with consumers, provide personalized recommendations, and ultimately give them the boost in confidence they need to buy - just like a real salesperson would. We partner with the world's largest B2C retailers and brands and consistently deliver higher first-party insight, conversion rates, and order value. 

Automat Details
Discussions
Automat Community
Languages Supported
English, French
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Product Description

Automat provides Conversational AI solutions that let brands have two-way chat and voice conversations with consumers, to provide them with the guidance, recommendations and personalized responses they need to move through the sales funnel.

How do you position yourself against your competitors?

We focus on driving online sales, not customer support. Our platform is a combination of a unique Smart Recommendation Engine and Web Chat platform. It's easy to use, scalable, and incredibly smart about your products and your customers, from Day 1.

Our AI technology is world-class, and so is our team. Our founders pioneered the technological foundations that became Siri, Alexa and more. Yet our platform is unbelievably easy and fast to deploy. No need to mobilize your team of developers: we work closely with you to create and deploy the best conversational experience possible, in just one month.

We're also the #1 Conversational AI vendor for the Enterprise, according to Opus Research. We have the most experienced team, a proprietary AI technology that complies with the highest security and data privacy standards, and the deepest Martech integrations.

Seller Details
Seller
Automat Technologies, Inc.
Year Founded
2014
HQ Location
Montreal, QC
Twitter
@automat_inc
549 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Jennifer B.
JB
Overview Provided by:
Jennifer Bell

Recent Automat Reviews

LB
lea b.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to setup and leads sales"
Very helpful, easy to set up, leads sales.
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Love the capability!"
With Automat we were able to turn a normally flat user experience into something more engaging to the end consumer and gathering data on how we can...
Read more
GB
Guive B.Enterprise (> 1000 emp.)
5.0 out of 5
"Partner at L’Oreal"
Automat is an incredibly innovative platform that quickly can turn around services around AI that can increase customer engagement significantly
Read more

Automat Pricing

eCommerce automation package
3 months risk-free
AI product advisor + personalization features
See Automat pricing
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Automat Media

Automat Demo - Select customers
We automate sales conversations for some of the biggest brands and retailers in the world.
Automat Demo - Bring in-store conversations online
Retailers have always relied on conversations to drive sales in-store. Automat brings the power of sales conversations to your eCommerce—at scale. Retailers have always relied on conversations to drive sales in-store. Automat brings the power of sales conversations to your eCommerce—at scale.
Automat Demo - Try Automat risk-free
Automat brings your sales conversations online—at scale. We want to help businesses small and large. We’re doing our part by offering retailers to try Automat risk-free for 3 months. We’ll get you live in 1-month and prove it works over 2-months 100% satisfaction guaranteed.
Automat Demo - We create real product experts, able to understand thousands of products
We use AI to import and tag your products. Our solution automatically understands how products map with customers' needs. This make it possible to automate personalized recommendations, at scale, with large and complex product catalogs.
Answer a few questions to help the Automat community
Have you used Automat before?
Yes

18 Automat Reviews

4.6 out of 5
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18 Automat Reviews
4.6 out of 5
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4.6 out of 5
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Overall Review Sentiment for AutomatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Cosmetics
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Automat?

Automat is our global vendor managing the launch of Chatbot for the international markets. I like the project management and timely response in terms of communication. Review collected by and hosted on G2.com.

What do you dislike about Automat?

The company is based in Canada. I had concern of the project management and support in terms of trouble shooting for technical issues as they are different time zone. However the project has been well managed. I hope the they can still do the good job in terms of maintenance or support for the marketing activation in the future. Review collected by and hosted on G2.com.

What problems is Automat solving and how is that benefiting you?

We have only recently launched the Chatbots. We want to partner with Automat how to better leverage the chatbot to have business impact to our business. Review collected by and hosted on G2.com.

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GB
VP
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Automat?

Automat is an incredibly innovative platform that quickly can turn around services around AI that can increase customer engagement significantly Review collected by and hosted on G2.com.

What do you dislike about Automat?

Nothing to dislike the company and platform is awesome Review collected by and hosted on G2.com.

What problems is Automat solving and how is that benefiting you?

We are working on more and more personalized marketing and services with tech around AI which requires us to collaborate with partners like Automat Review collected by and hosted on G2.com.

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Martin A.
MA
Vice-President Transformation Office & Strategic Innovation
Telecommunications
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Automat?

Clear Conversation AI expertise, professionalism Review collected by and hosted on G2.com.

What do you dislike about Automat?

Was globally great in the context where we were pionneer in the topics. We test and learn a lot together. We had to be very handson Review collected by and hosted on G2.com.

Recommendations to others considering Automat:

Great team, smart and great expertise : I recommend Review collected by and hosted on G2.com.

What problems is Automat solving and how is that benefiting you?

Leveraging conversation AI to virtualise SKincare expert to guide our client toward the best product to increase conversion and engagement Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
EC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Automat?

Automat's team is hands on, and shares a wealth of experience in not only messaging but in all channels that require personalized, dynamic conversations with consumers. From social messaging to voice, the distinction in conversational companies is the intelligence behind it. Review collected by and hosted on G2.com.

What do you dislike about Automat?

I think Automat's pricing model can be somewhat cost prohibitive. However, I have seen efforts to bring lower cost pilots to the table which is ver Review collected by and hosted on G2.com.

What problems is Automat solving and how is that benefiting you?

Our launch with Sally Hansen met and exceeded our KPIs, showing tremendous promise for CM as a way of providing product info, support and efficacy reinforcement. Review collected by and hosted on G2.com.

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AE
ACD Digital Intern
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Automat?

that the team was quick and always proactive. Review collected by and hosted on G2.com.

What do you dislike about Automat?

the time zone difference which makes it hard to connect via call Review collected by and hosted on G2.com.

What problems is Automat solving and how is that benefiting you?

the methodology of working together with auto mat was very productive and made the work faster with less hassle Review collected by and hosted on G2.com.

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Verified User in Financial Services
EF
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Automat?

Automat is the most advanced conversational sales agent in the category. Period. Review collected by and hosted on G2.com.

What do you dislike about Automat?

I would like to see Automat expand into other conversational channels and edge devices. It needs to go big! Review collected by and hosted on G2.com.

What problems is Automat solving and how is that benefiting you?

In financial services, Automat is proving its value in account scheduling and sales engagement. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Automat?

The quick response of our project manager, Carah Campbell, and her eagerness to improve our Chatbot post launch. Review collected by and hosted on G2.com.

What do you dislike about Automat?

There were breakdowns in communication, specifically regarding costs for certain updates. Review collected by and hosted on G2.com.

What problems is Automat solving and how is that benefiting you?

How to integrate post-purchase customer experience into the flow. Still in process, so no benefits realized as of yet. Review collected by and hosted on G2.com.

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Verified User in Retail
ER
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Automat?

Flexibility, industry knowledge, perspective, subject matter expert, customizations Review collected by and hosted on G2.com.

What do you dislike about Automat?

Closed system, NLU process unexplained, use of personalization not realized Review collected by and hosted on G2.com.

What problems is Automat solving and how is that benefiting you?

Conversational marketing, customer care, personalization Review collected by and hosted on G2.com.

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