Automat Reviews & Product Details

With Automat we were able to turn a normally flat user experience into something more engaging to the end consumer and gathering data on how we can better serve our customers. Review collected by and hosted on G2.com.

The time was long to get this up and running and lot of back and forth - but truthfully that comes with any new partnership and development. Review collected by and hosted on G2.com.

Automat has been an excellent partner in building our brand's first Messenger Bot. Their deep industry experience specialized in beauty helped us jump several steps ahead and streamline the process. They were able to help shape our goals for the experience to be in line with an ideal beauty consumer user experience.

Automat also was INCREDIBLY responsive at every hurdle we encountered. They went above and beyond building out connections to other vendor's tools and overhauling the messaging tree based on late game feedback. Review collected by and hosted on G2.com.

Adapting the messaging in the decision trees was a manual process that was a bit hard to track. The documents are set up intuitively for the automat team, but not as easy to navigate for our team. They Review collected by and hosted on G2.com.

Automat's key strength is in the power of their technology to allows us to scale conversational marketing/sales efforts. They are really driving the conversational space with their breakthrough technology.

Second, their collaboration with us has been truly exceptional. Always willing to partner closely, generate new ideas and super responsive with all of our needs. Review collected by and hosted on G2.com.

Automat used to be only messenger but now they have added new channels like web and conversational landing pages which mostly resolved our concerns. Review collected by and hosted on G2.com.

Automat was a great partner to work with in developing a conversational marketing experience/chat bot for one of our clients, Covergirl, called the KalaniBot. Their expertise in natural language processing, conversational design as well as backend analytics allowed our team the ability to deliver a seamless launch for the brand and users alike. Additionally, Automat's conversational AI platform complimented our own feedback driven data insights to result in an engagement sentiment of 91% and a 51% click-through rate on coupons delivered to users. Review collected by and hosted on G2.com.

At the time, Automat struggled with simplifying their sophisticated technology and bespoke chatbot development process since they themselves had just launched their platform and services. Given the project was first of its kind in the industry, many if not all of the issues we had in that first rollout were streamlined shortly thereafter as they built out their offering and tuned their operations. Review collected by and hosted on G2.com.

It's always about the team and the Automat team is not only the best in the biz but they are a delight to work with. Collaborative, timely and always bringing fresh, new and industry leading ideas. Launching the world's first influencer chatbot for CoverGirl was a huge project and it went smoothly and has stood the test of time. Review collected by and hosted on G2.com.

That I don't have more projects to collaborate with them on. Review collected by and hosted on G2.com.

Automat assembled a team of rock star for the conversationnal AI space. They bring a lot of real life experience using AI and speach analytics to deliver solutions that work and meet a real customer need. Review collected by and hosted on G2.com.

While their focus on conversational marketing is very forward looking, they seem to be ahead of the market and customer behavior. In some context this is a great advantage, for our current need, this approach is less applicable. Review collected by and hosted on G2.com.

Very helpful, easy to set up, leads sales. Review collected by and hosted on G2.com.

Honestly, nothing. It's a great app for everyone. Review collected by and hosted on G2.com.

Automat is a strategic partner to us thanks to their industry expertise and ability integrate with our tech stack. They are adaptable, friendly and understand our 3-year vision for the chatbot we are developing now. I recommend them. Review collected by and hosted on G2.com.

Automat did not provide the UX/UI design support we need to launch our chatbot. That said we have internal resources and did not expect Automat to help in that area of our project. The biggest drawback has been that Automat is still working on a product feed, which is important to us because we have a portfolio of 100+ products. Review collected by and hosted on G2.com.

Our partnership with AUTOMAT has been successful. This shows not only on the positive KPIs and impact on our brands, but also from the laudable feedback coming from our employees who collaborate with AUTOMAT daily.

With AUTOMAT, we've been able to implement and launch an innovative service across multiple brands and countries. The AUTOMAT team is experienced, well-rounded and passionate not only about the tech but also about the people who make, implement and use it.

The AUTOMAT team deftly handles matrix and complex structures of very large organisations, cultural nuances of a global project (which play a significant role in conversational marketing) and respects defined timelines. Review collected by and hosted on G2.com.

I would love for AUTOMAT to take a more strategic and consulting stance, and proactively build mid- and long-term solutions that look beyond their current offering/expertise to build the most complete ecosystem of services and experiences our shoppers need. Take their offering to the ultimate next level! Review collected by and hosted on G2.com.

Forward thinking, proactive and innovative, Automat has helped us to leverage conversation marketing to accelerate that direct connection with our consumers and further develop digital services.

Increased in conversion, time spent and customer satisfaction has proven that Automat can develop relevant solutions for consumers. Review collected by and hosted on G2.com.

Further develop their offering especially native and other messaging systems than Facebook Review collected by and hosted on G2.com.