Authorize.net Reviews & Product Details - Page 16

Very complete payment gateway and can be used for all types of transactions, online, in-person, etc. Also, their customer support is very good. 800 number gets you to a live person that has been able to answer my questions quickly and solve problems. Review collected by and hosted on G2.com.

It is a little complicated to get started with. All of the capabilities comes with a tax on simplicity. Review collected by and hosted on G2.com.

I absolutely love everything about this provider. Authorize is the best, safest and most efficient way to accept credit card and electronic payments. We use this provider across all our ecommerce websites and I love the friendly user inter phase.

I love how they offer to post a authorized verified merchant badge html code for you to post on your ecommerce websites to reassure prospectors.

I love how when we refund or credit back a customer we can include their email so authorize can send an email on our behalf. Review collected by and hosted on G2.com.

I love everything about this provider and it is my number one choice. My one and only complaint is that when I try to search for a transaction or list all transactions in a certain day, the list is very small and the "next page" link is very discreet. When I first used this service I could not find a customer's payment and then I found out their payment was on the next page. Definitely could step up on the search list category. Review collected by and hosted on G2.com.

It reliably collects payments and refunds customers. Basically: I like that it works. It also has a fairly detailed set of test credentials for development, and it's not crazy expensive. Review collected by and hosted on G2.com.

I don't like its XML API. First of all, I don't like having to grok XML structure to find the parts that I actually care about. I also find the API error messages inconsistent. Sometimes they are appropriate for users, other times not at all. This makes it frustrating as a developer. It would be great if I could simply pass along user credentials, get an error message back, and then simply relay that message to the user. But I can't do this. Instead I have to perform regex matches on the returned errors to decide whether they are suitable for users. This is annoying, and seems avoidable. Review collected by and hosted on G2.com.

I like that I am able to connect this to the various programs my company has and the freedom to select which types of transactions we accept. There is a livechat feature which can help with quick questions that are not super sensitive. Review collected by and hosted on G2.com.

Their system is really outdated. I was having problems with things loading and their support team recommended I use Internet Explorer to access their portal. Most people in a professional environment are no longer using this browser as it is prone to bugs and viruses. Sometimes the chat feature is too slow when I need a question answered immediately, but I guess that's what the call functionality is for. There are hidden settings (such as international and address items) that are set up by default and are hard to find and no one knew about unless we dug deep into the settings. Just a minor inconvenience, though. Review collected by and hosted on G2.com.

A very simple and easy to use database for payments for our business. Works in junction with our online booking system to capture payment methods for clients. Easy to use processing with doing online payments. Review collected by and hosted on G2.com.

It's not as maybe streamlined as it could be, it could be a little more organized with the menus, the overall feel of the design could use some updating. Review collected by and hosted on G2.com.

Easy to set up and install (initially). Review collected by and hosted on G2.com.

Merchant approval process was lengthy and required a lot of paperwork. Getting started was easy, but using the advanced features like customizing the integration was a lot more complicated. Review collected by and hosted on G2.com.

I love how much easier payment processing is for international customers. The virtual terminal is also very convenient and user friendly. We haven't used all the features we could be so it would be nice to have more training available. Review collected by and hosted on G2.com.

I think the security could be a bit more, such as requiring the security codes on the back and/or front of credit cards. The layout could be easier to navigate. I also wish it would give you a reason why when a credit card payment is rejected. Review collected by and hosted on G2.com.

The software is easy to use and it's very simple to get reports. The few times we've had to set-up our credit card machines off-site and have had problems their support team has been great! Review collected by and hosted on G2.com.

I'm sure there is newer technology out there but we haven't really looked into as we've been happy with this for our website. Review collected by and hosted on G2.com.

It's just simple to use & for my needs as a merchant - I can easily look up transactions by name, card, etc. and see all the activity in front of me. Review collected by and hosted on G2.com.

For my specific needs, it can feel a little convoluted with all the options of usage but I know that other co-workers use those functions and is helpful for processes in our office. Review collected by and hosted on G2.com.

I love how Authorize.net attempts to acquire the credit card funds within seconds of your customer's making purchases. This saves a great deal of time and allows me to provide better service due to the decline in stress. Review collected by and hosted on G2.com.

As great as this software is, I can't stand all of the fees they required in order for myself to do business with them. There is no doubt, their service can be worth the fees, but only if you are making a large enough number of sales to offset them, sadly I was not able to meet this number of sales. Review collected by and hosted on G2.com.