Auth0 seemed like a great option for us as we were a relatively small engineering team that didn't want to build identity resolution internally. We did shop around and it looked like Auth0 was a good choice for us to grow into. It did for the most part deliver on our needs for a couple of years. Review collected by and hosted on G2.com.
Their tiering for pricing is very much not aligned with a small-medium sized growing company. No options for bolt ons of needed functionality but without the need for volumes that their enterprise tier is priced for.
In particular, all we wanted was to give our users another option for multifactor authentication (i.e. SMS or email). The software let us do that, but there was a cryptic message that upon reading closer does say you're not supposed to turn that on unless you're enterprise.
What is this? some kind of honey trap? I understand free trials, bolt ons, etc. But particularly for a feature that could have security implications, should you really let your customers wander into using something that you will yank from them?
Trying to work with them to turn this off with as little disruption to our customers as possible has also been full of surprising frustration. The data is in their database about which of our customers use the functionality we want to turn off. However, apparently there's no way they can help us to access that.
It's not data that is exposed in the user export, rather only in the user interface that we're expected to write our own script to 'scrape' user by user.
That's just the technical side of frustration.
The communications from business development managers and account managers has been rude and unhelpful.
I get the 'you get what you pay for argument', maybe our contract isn't that valuable to them, but there's no way I'd recommend paying the enterprise value if this is the type of organization we would be working with. Review collected by and hosted on G2.com.
180 out of 181 Total Reviews for Auth0
Overall Review Sentiment for Auth0
Log in to view review sentiment.
Auth0 by Okta makes it super easy to add secure authentication to app. Plus, it saves a ton of time by offering built-in integrations. The dashboard is user-friendly. Review collected by and hosted on G2.com.
Auth0 by Okta can get pricey as your user base grows, which might be tough for small businesses. Review collected by and hosted on G2.com.
Auth0 has a robust solution to handle custom business logic and it is easy to implement through the dashboards.
The support solution through email and extensive documentation has been very helpful to configure things to our needs.
The reliability of Auth0 are impressive providing high uptime and seamless feature activation such as multi-factor authentication to single sign-on .
Integration with existing systems and customizing authentication flows is easy and seamless boosting the day to day productivity of developments. Auth0 provides the flexibility needed to meet diverse business needs within the company and accross apps. Review collected by and hosted on G2.com.
Some devs however have reported a learning curve, particularly when configuring advanced features or customizing authentication flows. Also, there are some prerequisite knowledge about AuthN/Z that is needed to fully understands what auth0 advanced features capability. Enhancing the onboarding process with more interactive tutorials or guided setup wizards could help streamline this process for newcomers. Review collected by and hosted on G2.com.
Auth0 is designed for developers and custom application and it is easier to customise and integrate. Review collected by and hosted on G2.com.
Setting up Okta provisioning may require some configuration and customisation. Review collected by and hosted on G2.com.
What we find the best about it is the easy interface because of this it is my team's favorite authentication platform. Auth0 has saved us a lot of time regarding login and signup flows, and we have simplified our privacy policy and terms of service agreement process through the Auth0 actions feature in the Auth0 dashboard. Review collected by and hosted on G2.com.
The major thing for us is the lack of HTML modifications because to modify HTML you have to switch to the old login box which does not look as appealing as the new universal login box. Another point of dissatisfaction is the fact that we have to host our logo and background instead, which is just an unnecessary extra step for our side Review collected by and hosted on G2.com.
I like parts of the social login setup/connection guide because it gives me step-by-step instructions to set it up and it is quite simple to then integrate that into my website and mobile apps. The branding features are much better on Auth0's free plan than other authentication solutions. I have used Auth0 for a few months now. Review collected by and hosted on G2.com.
In my experience. The lack of images in order to simplify the setup process and their lack of in-depth guides for less main stream integrations. Review collected by and hosted on G2.com.
They have a free startup plan that gets you up and running pretty quickly. Review collected by and hosted on G2.com.
The customer support is truly abysmal. You should assume that unless you need to talk to a sales rep you won't be able to interact with a support team. Review collected by and hosted on G2.com.
I like that Auth0 is reliable, and real-world tested. Many companies use it, and it has a very good track-record. Review collected by and hosted on G2.com.
The pricing structure is complex, and for some things, is too expensive. Review collected by and hosted on G2.com.
Auth0 offerseasy integration, robust security features, and scalability to meet the needs of businesses of all size Review collected by and hosted on G2.com.
Support documentation and community needs improvement. Review collected by and hosted on G2.com.
* Ability to authenticate through a variety of methods Review collected by and hosted on G2.com.
* Customer Support is terrible - they took a month to respond to our request for a new admin when our CTO left, with our team being handed off to 5 different individuals (to date) who each asked for the same information we had provided the previous individual.
* System is clunky with poor UI for developing a customised login screen Review collected by and hosted on G2.com.
