Atlassian Enterprise Support Reviews & Product Details

Nothing. So hard to submit support ticket. They itentionally don't want you to create a ticket but find out anwswers for yourself. Review collected by and hosted on G2.com.

Almost no response. Since the 1 day the ticket got opened, I only got about 1 email for every 2 weeks. Now it has been 2 months, they still won't be able to find proper person to help me resolve the issue. I can not imaging Atlassian can provide good support for other company when their own product support service is so pool. Review collected by and hosted on G2.com.

What I appreciate about Atlassian Support is its exceptional utility in facilitating the development and execution of project life cycle within a team. It empowers the organizations to cart product roadmap with number of features that are easy to use , implement and efficient tracking of project backlogs and efficient Customer support team which helps to establish clear visions. Review collected by and hosted on G2.com.

What I find challenging about Jira is that for beginners, delving into advanced features can be quite overwhelming.Which can be frustrating for users who are still getting acquinted with the platform. Review collected by and hosted on G2.com.

I like the idea of it being able to use with team for organization Review collected by and hosted on G2.com.

Im struggling to learn without taking an hour or so to figure out what exactly it does Review collected by and hosted on G2.com.

Jira Software is the best tool for developing and executing a project life cycle within a team. Its capabilities help organizations design product roadmaps and establish a vision. With Jira software, workflow management and tracking of project backlogs become much more efficient and kudos to its timely alerts and notifications. Review collected by and hosted on G2.com.

For beginners, learning some of the advanced features in Jira can be challenging and overwhelming. Even after getting familiar with the tools, some advanced features might still be difficult to master. This learning curve can be frustrating, especially for new users who are still getting a handle on the platform. One area where Jira could be improved is the ability to set priorities for items that are not considered bugs. Review collected by and hosted on G2.com.

When you get to the right group and it gets escalated to the correct person, you almost always get someone that has extensive knowledge about their product. These guys don't just take ticket notes - they know their stuff. Review collected by and hosted on G2.com.

The support process can be disjointed. I still feel like Atlassian is a group of smaller teams that don't work well with each other. If you have a problem integrating two of their products, you can get bounced around as a "not my department" problem. Each team needs to realize they are part of the Atlassian ecosystem. Review collected by and hosted on G2.com.

The instruction provided by the support was to the point and meant nothing else than business, which showed the valued time for everyone. Review collected by and hosted on G2.com.

Nothing at this moment, They are doing great and I wish them good luck. Review collected by and hosted on G2.com.

It's pretty easy to use , the user interface is simple yet very proficient, connection to different Atlassian products like confluence and JIRA is of great use.

Nice platform for cross functional teams , easy to share data with different teams . Review collected by and hosted on G2.com.

Atlassian doesn't support REST API development and inhouse plugin development. The pricing could be a bit more flexible. Review collected by and hosted on G2.com.

They are good when they respond but when you are stuck with an issue unable to work their lack of response is very disruptive Review collected by and hosted on G2.com.

Support should normally include: A Phone number, a chat section, a support@ inbox responded to REGUARLY. i see none of these simply a 'contact form'. Really? Review collected by and hosted on G2.com.

Atlassian has great culture and it's a well reputed organisation, any one would love to work with them.

It was great interview experience with atlassian .positive feedback and supporting interviewer .

Interviewer always make the candidate comfortable. Review collected by and hosted on G2.com.

Nothing I have to dislike the atlassian enterprise support . All pros from my end .

Great culture and supporting HR And Interviewer. Review collected by and hosted on G2.com.

The interface is simple and easy to operate on and select whatever is required and raise tickets of the issues that arise so that the team can verify and address the same. Review collected by and hosted on G2.com.

Not much. There are some downsides, such as no auto-correct and the text needs to be accurate. Previously there was not much user involvement, but with the latest update, they have given some rights to users to reopen the tickets. Review collected by and hosted on G2.com.