Atlassian Enterprise Support
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Atlassian Enterprise Support
By Atlassian
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4.3 out of 5 stars
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Atlassian Enterprise Support Reviews & Product Details - Page 4

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Atlassian Enterprise Support Overview

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What is Atlassian Enterprise Support?

Keep your systems running smoothly with access to highly-trained support teams and quick response times

Atlassian Enterprise Support Details
Discussions
Atlassian Enterprise Support Community
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Product Description

Keep your systems running smoothly with access to highly-trained support teams and quick response times

Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney
Twitter
@Atlassian
104,645 Twitter followers
LinkedIn® Page
www.linkedin.com
19,744 employees on LinkedIn®
Ownership
NASDAQ:TEAM
Phone
+61 2 9262 1443
Total Revenue (USD mm)
$1,614
Description

Atlassian is a provider of collaboration, development, and issue tracking software for teams. With over 50,000 global customers (including 85 of the Fortune 100), their advancing the power of collaboration with products including JIRA, Confluence, HipChat, and Bitbucket.

Recent Atlassian Enterprise Support Reviews

Philip Z.
PZ
Philip Z.Mid-Market (51-1000 emp.)
0.5 out of 5
"Atlassian's own product support service is so pool"
Nothing. So hard to submit support ticket. They itentionally don't want you to create a ticket but find out anwswers for yourself.
Read more
Akash N.
AN
Akash N.Enterprise (> 1000 emp.)
5.0 out of 5
"Best Project management platform"
Jira Software is the best tool for developing and executing a project life cycle within a team. Its capabilities help organizations design product ...
Read more
Lindsay G.
LG
Lindsay G.Small-Business (50 or fewer emp.)
3.0 out of 5
"Confused"
I like the idea of it being able to use with team for organization
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Atlassian Enterprise Support Media

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38 Atlassian Enterprise Support Reviews

4.3 out of 5
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38 Atlassian Enterprise Support Reviews
4.3 out of 5
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4.3 out of 5
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Atlassian Enterprise Support Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Atlassian Enterprise SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Atlassian Enterprise Support?

Almost everything is perfectly available as per our software developing methodology used in the company ( Agile, Scrum, or any customized software development process ) Review collected by and hosted on G2.com.

What do you dislike about Atlassian Enterprise Support?

Mobile application needs to be improved. It's in the primary level Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Enterprise Support:

As far as I experienced, Atlassian provides the best solution for enterprise to manage their workflow in a more efficient manner Review collected by and hosted on G2.com.

What problems is Atlassian Enterprise Support solving and how is that benefiting you?

We manage, track and analyze whole employee process through Atlassian Enterprise and it's very easy and simple to track every single thing about company process start to end Review collected by and hosted on G2.com.

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Verified User in Transportation/Trucking/Railroad
UT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Atlassian Enterprise Support?

We use this in tandem with Jira and works well. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Enterprise Support?

There isnt anything to dislike, basic, easy to use. Review collected by and hosted on G2.com.

What problems is Atlassian Enterprise Support solving and how is that benefiting you?

This helps us consolidated our Jira tickets. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Atlassian Enterprise Support?

The best part about JIRA is the ability to keep track of all work being done via tickets. I love that JIRA works for all kinds of styles of work. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Enterprise Support?

JIRA has created a culture of needing to log every little thing, even if it takes just a moment to complete the work. Review collected by and hosted on G2.com.

What problems is Atlassian Enterprise Support solving and how is that benefiting you?

Software bugs Review collected by and hosted on G2.com.

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Andrew M.
AM
Solutions Engineer
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Atlassian Enterprise Support?

The ability to have a fast, interactive, support representative answer our questions, regardless of use case/need.

This is great because we work with many enterprise clients and often they Review collected by and hosted on G2.com.

What do you dislike about Atlassian Enterprise Support?

Cost can sometimes be a limiting factor. We often find that using some of our IT budget to offset this, can create ROI gaps when supporting customers. Review collected by and hosted on G2.com.

What problems is Atlassian Enterprise Support solving and how is that benefiting you?

Enable our customers and our own users in house to better leverage the JIRA and Atlassian marketplace/tools Review collected by and hosted on G2.com.

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Verified User in Consumer Electronics
CC
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Atlassian Enterprise Support?

It's easily accessible and is user friendly to editors/creators. Easily providing access to thousands of users in need of all of their information, policies, procedures, and resources in one bucket. It's amazing how it becomes your companies encyclopedia very quickly. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Enterprise Support?

Personally, I haven't ran across anything except the overwhelming amount of the color blue for the theme (that's just Atlassian though lol). Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Enterprise Support:

Try it at a small scale to see if it fits your needs before diving in and fully investing in the structure of the system. Review collected by and hosted on G2.com.

What problems is Atlassian Enterprise Support solving and how is that benefiting you?

We're able to connect various pools of information and provide adequate information instantly for realtime inquiries. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Atlassian Enterprise Support?

Flexibility to customize workflows allows my different support teams to operate naturally. Many other solutions requires agents to follow their method of operation. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Enterprise Support?

I'm not sure I'm using all the features. There are a lot of integration options that are pretty daunting. Review collected by and hosted on G2.com.

What problems is Atlassian Enterprise Support solving and how is that benefiting you?

Managing SLAs for global customers is key metric. The ramping period for new hires is also very short now. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
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Review source: Seller invite
What do you like best about Atlassian Enterprise Support?

Easy maintenance of workflows, easy creation of new stories and epics Review collected by and hosted on G2.com.

What do you dislike about Atlassian Enterprise Support?

There are some very minor backend bugs that we have not been able to fix. Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Enterprise Support:

THis is a great product, pretty easy to implement in small organizations as well as large ones.. Review collected by and hosted on G2.com.

What problems is Atlassian Enterprise Support solving and how is that benefiting you?

We are managing project workflow in this, projects have streamlined and transparency. Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Atlassian Enterprise Support?

Great for tracking and managing from both sides! Review collected by and hosted on G2.com.

What do you dislike about Atlassian Enterprise Support?

Can't think of anything I strongly dislike Review collected by and hosted on G2.com.

What problems is Atlassian Enterprise Support solving and how is that benefiting you?

Ticket management, support services, quick response times, and history Review collected by and hosted on G2.com.

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Remote Support

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