Atlassian Enterprise Support Reviews & Product Details - Page 2

The Support provided is just wonderful, and it was great interacting with the Support team. Would highly recommend to anyone I come across. Review collected by and hosted on G2.com.

None that I could think of. it was simply a great experience. Review collected by and hosted on G2.com.

Quality of support and suggestions they give to customers. Review collected by and hosted on G2.com.

For Services like servers data centers and cloud products, some price consideration should be there Review collected by and hosted on G2.com.

Atlassian Enterprise Support provides a way to weave together all the items that are needed for an enterprise support team to be rock stars. I like that all pieces work well together and the support from Atlassian is great. Review collected by and hosted on G2.com.

It's easy to point to the price point of license costs to be a dislike of the Atlassian Enterprise Support package. There is also a bit of a learning curve when bringing in new IT who have not been trained on Atlassian. Review collected by and hosted on G2.com.

It gives us a flexibility to scale our enterprise support. Review collected by and hosted on G2.com.

It requires expertise within the organization. Review collected by and hosted on G2.com.

I loved the ease of signing up on Atlassian and its connection to other programs like Confluence and JIRA. Administrative roles provided ease of use. It was also great because there could be multiple instances running simultaneously. Review collected by and hosted on G2.com.

I didn't have much that I didn't like about Atlassian. Once you understand what Atlassian is in the grand scheme of things, it was easy to use. However, if you are unsure how it is connected to your other programs then it might be a bit confusing. Review collected by and hosted on G2.com.

ATlassian Enterprise support is an extraordinary service. I have worked closely with support teams on various tools. Review collected by and hosted on G2.com.

Atlassian wont support RESTAPI development and any inhouse plugin developments. Though community helps but not Enterprise support Review collected by and hosted on G2.com.

It is so easy to use, so easy to share data, to work together as a team, game changer! Nice platform for cross-functional teams. Review collected by and hosted on G2.com.

It can be quite bulky at times. There can be too many buttons at times. Review collected by and hosted on G2.com.

Reliable and trusted by many agile organizations

Simple to use User interface Review collected by and hosted on G2.com.

Pricing could be made a bit flexible

Available integrations with other software suites should be made more customizable Review collected by and hosted on G2.com.

I like that it creates a space where employees from all over the world can connect and read information about all sorts of things. Review collected by and hosted on G2.com.

I do not like the main page structure, as it is hard to navigate the website at first. Review collected by and hosted on G2.com.

We have the full Atlassian stack about 5 products, so the support is invaluable. They have experts that responcde as soon as you enter a support request via portal. They can provide forms for support on FAQs and CVE reports for any vulnerabilities so we can stay on top of patching. Review collected by and hosted on G2.com.

Some time, occasionallly only, support can lag due to being in different time zone than North America. Review collected by and hosted on G2.com.