Atlas Support Pros and Cons

I like Atlas for being a dynamic, intuitive platform, very good to work with... I have been working with it for 4 months and it was very easy to adapt to it. Review collected by and hosted on G2.com.

I have no complaints about the platform... everything I needed was easy to find. Review collected by and hosted on G2.com.

Nothing brings together customer views, information & conversations like Atlas does.

We interact with our customers across multiple channels and the threading feature in Atlas provides a seamless experience for both our team and our members. The session recordings allow us to review website bugs across departments and more quickly assign, and resolve, any issues.

As a platform, Atlas is intuitive, easy to use, and doesn't present the learning curve and drawbacks so many CRMs have in design. Finally, the responsiveness and support we receive from the team is among the best. Review collected by and hosted on G2.com.

Anticipating the Shopify integration and would like a 'delayed send' option in email/sms. Review collected by and hosted on G2.com.

It's easy to use, helps to customize features for the support team. Their developer team is freindly and gives prompt response.

Atlas Session recordings and multiple integrations with slack, Dialpad etc; are pretty helpful. Review collected by and hosted on G2.com.

So far I have no issues with it, just waiting for their mobile app. Review collected by and hosted on G2.com.

We switched from Intercom to Atlas, and it's been amazing for our business as Intercom pricing was not scalable.

When switching to Atlas, we've had all the existing features of Intercom and more. More shortcuts for faster workflows, in-app screen recordings, and tons of new features that the Atlas team is regularly launching new features!

Another important thing to note is that we've had 0 customer complaints about the chat experience.

Atlas also integrates well with our toolset: Linear, Sentry, and Segment. Review collected by and hosted on G2.com.

No concerns. The team quickly resolves any bugs and is very responsive to product feedback. Review collected by and hosted on G2.com.

I like Atlas Support because it has a user-friendly web interface, good enough alarm settings, and good customer support. Review collected by and hosted on G2.com.

Atlas Support is a great product, but I have two issues with it. First, there is no mobile app, which makes it difficult to use on the go. Second, there is no Shopify integration yet, which makes it difficult to use with my existing e-commerce platform. Review collected by and hosted on G2.com.

It has been super easy & smooth to setup Atlas within our operations. Additionally, their integration with Slack + unifiying customer view have been some of the features we’ve enjoyed so far. Review collected by and hosted on G2.com.

We are looking forward to more features within session recording that can making bug reporting & fixing easier. Review collected by and hosted on G2.com.

It seamlessly links into our slack channels and was incredibly easy to implement. We run all of our customer support through Atlas which is easy to track and we get customer updates in real time. Plus the session tracking is a huge benefit. Review collected by and hosted on G2.com.

They are still building out their suite of features when compared to the big players. Review collected by and hosted on G2.com.

Our engineering team likes Atlas because we can see everything our users do in the customer timeline which makes it really easy to know when they’re running into bugs. Our support team likes Atlas because it lets them see everything a user has done over time and it’s really easy to talk to them through text messages, email, and chat. Review collected by and hosted on G2.com.

No issues with it at this point. We had all of our product events instrumented in Segment previously, so the setup was really easy, but if you had to instrument those for the first time, that can take some work. Review collected by and hosted on G2.com.

Atlas empowers us to reveiew our customer's session recordings when they run into issues which has turned out to be a game changer. It reduced the back-and-forth trying to reproduce issues and has also lead to major shift in our customer enablement and UI/UX designs. The Atlas team is very responsive to feedback and they launch solid new features with each release. Review collected by and hosted on G2.com.

They're help center could use some additional user guides. Review collected by and hosted on G2.com.

It's easy to onboard new agents, the product is super fast, and their unique features (i.e timeline) are total game-changers. We've tried Zendesk, Intercom, and a few others before settling on Atlas, and I can confidently say Atlas is by far the best support platform in market right now. Their support & engineering teams are also incredible and have worked with us from the start to make sure implementation was smooth. Review collected by and hosted on G2.com.

Hard to think of any downsides. If I had to say something, perhaps the mobile experience could be improved. Review collected by and hosted on G2.com.