Top Rated Aspect Unified IP Contact Center Alternatives
application is easy to manage
can view any part of the dialing either from the UIP side as well as the ALM Review collected by and hosted on G2.com.
the dependency in to many services
we have to many services that we have to look at when troubleshooting and not very intuit Review collected by and hosted on G2.com.
17 out of 18 Total Reviews for Aspect Unified IP Contact Center
Overall Review Sentiment for Aspect Unified IP Contact Center
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UIP SIP integration with different telephony systems. Review collected by and hosted on G2.com.
Product roadmap seems to be close to end. Alvaria has plans to migrate product into CX suite.
Administrative interfaces, several tasks take multiple clicks and interface is not intuitive. Some controls have descriptions however not very meaningful. Also documentation is sometimes difficult to follow especially when looking for data dictionaries. Review collected by and hosted on G2.com.
Aspect flatform is very good for small and medium size company, the best thing in Aspect is that it provide access to back-end data which helps in fetching data when required, customization of reports is easy Review collected by and hosted on G2.com.
Omnichannel features are not available which is highly demandable nowadays on the contact center technology. UI is not so friendly, very complex to design and implement the campaign and IVR. Review collected by and hosted on G2.com.
Simple process to upload lists and create campaigns, filters to check on time zones, easily available one stop filter pages to set dialling mode and dialling speed for predictive dialling Review collected by and hosted on G2.com.
RTA tool is a little old school as compared to systems like nice and noble systems Review collected by and hosted on G2.com.
The push upgrade of Unified UP 7.4 SP1 to Unified IP SP 2 took under 2 hours, including the UMS updates. Review collected by and hosted on G2.com.
There were a few manual steps that did not get documented that required Alvaria's support to inform us. As an Alvaria premier partner, it would be great if, when issues are found; Alvaria were notified proactivly. Review collected by and hosted on G2.com.
It's unified solution and we can find all solution in one product. I love it's database structure and we can find what happened with call through the database and any time. Review collected by and hosted on G2.com.
I am using aspect 7.3sp6 since 3 year in napptol, Maxbupa and I am surprise I am not found any downside in this product. Review collected by and hosted on G2.com.
Great Dialer, fast, secure, stable, easy to use, excellent metrics, efficiency, excellent features. Review collected by and hosted on G2.com.
i dont have any dislike of this dialer, is very stable and faster. Review collected by and hosted on G2.com.
We had an Aspect Enterprise ACD before switching over to Aspects UIP 7.3.
I like the ability to administer the system almost from one application and quickly review all parts of the system for troubleshooting. Review collected by and hosted on G2.com.
Would like to see Unified Director be either become part of Unified Resource Management or a GFI of it's own. The current setup slows us down in moving numbers around as needed and also having to log into several different web sites to administer our PROD, DR and Lab environments telecommunication wise. Review collected by and hosted on G2.com.
It's an true enterprise class multi-channel contact center solution. We are using it as our IVR platform, for inbound voice and chat routing, automated outbound dialing, and we have an integration into Microsoft Dynamics CRM platform. It's been very stable and is a feature rich platform Review collected by and hosted on G2.com.
Takes a fair amount of time to master administration, have to access multiple areas to set up users. Review collected by and hosted on G2.com.
The ability to merge job functions i.e. Inbound and Outbound dialing. Review collected by and hosted on G2.com.
new releases can sometimes be a bit a buggy and someone integration with our network can be hit and miss. Review collected by and hosted on G2.com.
The data and the ability for our in house Account Management system to connect, set exclusions and write back meta data to each and every call giving us very robust reporting and auditing capabilities. You can never have too much call data in this day and age. Review collected by and hosted on G2.com.
The upgrade cycles are too aggressive putting considerable strain on larger companies with a lot of integration. It can suck up limited IT resources rather quickly. Review collected by and hosted on G2.com.
