Artiwise Reviews & Product Details

One of the standout features of Artiwise is its ability to handle vast amounts of data in real-time using AI algorithms. We are having an omnichannel customer experience as our call center calls, surveys and social media channels are being analyzed. Thanks to AI analysis, we can identify the key insights and root causes of the issues. The sentiment analysis, sentiment score, and impact analysis functionalities are particularly very good, as they provide actionable insights for strategizing problem-solving approaches.

In addition to this, the platform offers the flexibility to analyze data based on various parameters such as dealer information and brand. This feature helps us to create tailored action plans that can address specific issues unique to different contexts. Review collected by and hosted on G2.com.

While the platform offers advanced analysis capabilities, there is room for improvement in terms of customization and flexibility. Review collected by and hosted on G2.com.

Artiwise, which we call best practice, has made many contributions to us in the analysis of the customer experience journey. Customer feedback (surveys, Google reviews), which we used to do manually and take a lot of our time, is now analyzed practically and quickly on the Artiwise platform.

First of all, our data quickly adapted to the Artiwise platform and we started our work. Along with the capabilities of the platform, an automated artificial intelligence analysis was presented. We obtained results in many topics such as labeling system, sentiment measurement, and impact analysis.

After the learning process, the Sales and After-Sales distinction of Google comments, which is an important breakdown for us and which we do manually, has now started to be done automatically by Artiwise.

Artiwise, which offers root cause analysis along with insights, has added many widgets such as trend analysis and comparison reports. Along with the results we receive, we analyze all the positive and negative feedbacks of our customers in detail and proactively create our action plans for the necessary issues.

We started to work with Artiwise to use technology in the best way in customer experience and we continue our journey by making good progress. Review collected by and hosted on G2.com.

There's nothing I don't like right now. Only many widgets can be added Review collected by and hosted on G2.com.

The Artiwise team excels in both technology and customer relations. Throughout the proposal phase, they demonstrated remarkable proficiency in content detailing, communication, and technological expertise. the integration phase was smootless and they supported us. since implementing the VOC product, it has significantly enhanced our customer processes from day one. The tool is easy to use and straightforward. We utilize it daily and translate its results into actionable steps. Review collected by and hosted on G2.com.

I would like quality tools such as consultant scoring and comparison based on customer interactions to be added to the product as soon as possible. Review collected by and hosted on G2.com.

With its AI solutions, Artiwise enables you to analyze all your customer conversations with the least possible effort and take the best actions by revealing the root causes. You can easily review and report these analysis results in dashboards at different detail levels, and deepen and examine each detail as you wish. With this structure, it is a great product for turning customer analyzes into action in a short time and deepening the customer experience by managing it from a single point. Review collected by and hosted on G2.com.

Special terms that may vary depending on the industry can be checked for correct conversion to text and correct writing, but with a great customer success and support team, everything reaches the desired level in a short time. Review collected by and hosted on G2.com.

Easy to work with. Good at offering flexible solutions. Artiwise is mostly focused on business solutions rather than a simple coding process and is always ready to suggest good alternatives to solve the issues Review collected by and hosted on G2.com.

There is nothing that we dislike about Artiwise Review collected by and hosted on G2.com.

They are very quick to help with anything. They offer customized solutions as if you were their only customer. Also its easy to use. Review collected by and hosted on G2.com.

I think the dashboard part on the website is hard to read. Review collected by and hosted on G2.com.

A partner that offers smart solutions. Artiwise is focused on business solving Review collected by and hosted on G2.com.

I have no negative comments about Artiwise. Review collected by and hosted on G2.com.

Very supportive and problem-solving oriented team

Easy to implement new data

Customer friendly interface

Easy adaptation of different databases Review collected by and hosted on G2.com.

Correlation rate from AI and real life sometimes does not match, needs to be checked frequently Review collected by and hosted on G2.com.

It can interpret large data in a very short time and saves time Review collected by and hosted on G2.com.

Nothing...artiwise is a very useful platform Review collected by and hosted on G2.com.

It is very helpful in getting customer insights. It helps us get insight into emotions. It makes us feel closer to our customers. Review collected by and hosted on G2.com.

I don't have a negative opinion for now. Review collected by and hosted on G2.com.