Customer support is responsive and thorough. It helps to have a vendor that cares about you. Review collected by and hosted on G2.com.
Device intelligence could be more thorough/accurate. Review collected by and hosted on G2.com.
40 out of 41 Total Reviews for Arkose Labs
Overall Review Sentiment for Arkose Labs
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Their ability to automatically detect volumetric attacks, combined with a wide range of adaptive puzzles, ensures an optimal user experience while maintaining robust security. The platform's customization options and detailed feedback provide invaluable insights, enabling continuous improvement and keeping the system ahead of emerging threats. Review collected by and hosted on G2.com.
I'd love more of the slow and low attacks to be more proactively detected and mitigated. The feedback loop can sometimes be tedious to get right. That said, it's still a world better than vendors where no feedback loop is even possible. Their SOC makes Arkose the clear market leader. Review collected by and hosted on G2.com.
Arkose has excellent technology with proprietary rules and practices that detect and remediate fraud. Perhaps as important, they are implemented as a Managed Security Service Provider (MSSP) with a Security Operations Center, which makes them a true partner in addressing fraud. Review collected by and hosted on G2.com.
Not sure I have a downside, the overall solution is working well. Review collected by and hosted on G2.com.
Arkose has a fantastic solution that ends all bulk attacks against your system, manual or automated. Their managed service provides peace of mind and effective management on top of their incredible technology. Review collected by and hosted on G2.com.
Not much to dislike, to be honest. We like the team, the product, and the service. I'd always love to have it cheaper, but it's not a grudge purchase by any means. Review collected by and hosted on G2.com.
Arkose is a two way door product backed by a rich security engineering culture and operational SOC team.
With reCaptcha we had very little engagement and support from google, it was a one way door. We ingested the response and acted on it. With Arkose we can dynamically tune and iterate on the product to respond to bad actors TTPs, game changing!
I'm most impressed with Arkose commitment to continuous product iteration and operational day to day SOC support. Review collected by and hosted on G2.com.
Continue to focus on latency reductions, which are already much improved with the v4 api and can be optimized with server localized calls non-cross region calls. Review collected by and hosted on G2.com.
Arkose provides additional meta-data on top of the Captcha that gives our team insights into the nature of a given entity, and what risks it might represent. Review collected by and hosted on G2.com.
We had some hiccups with alerting initially, which were promptly resolved by their support team. Review collected by and hosted on G2.com.
Arkose has a dedicated team of analysts working on our product to ensure we're constantly improving who gets Captcha and how hard. This helps us mitigate against attacks while ensuring good user experience Review collected by and hosted on G2.com.
Analyst work a lot of times fall short of experiment analysis practices that help inform a product decision. I'd like analyst work to show more impact / better drive towards a decision Review collected by and hosted on G2.com.
We were looking to both improve the player experience when dealing with CAPTCHAs and also to prevent as much fraud as possible on our various online services. Arkose Labs Enforce was super easy to integrate into our websites and existing flows. We immediately witnessed a decrease in fraudulent behavior while improving the user experience. When new bad actors start abusing our services, Arkose Labs support quickly investigates and creates new strategies to deal with the abuse. Arkose Labs is also constantly improving their product, adding new challenges, monitoring our traffic, and suggesting additional integration strategies so that we both can benefit. Review collected by and hosted on G2.com.
Initially, we had some latency issues with our mainland China users. However, Arkose Labs now provides their service from a China datacenter to address these latency issues. We are always looking for ways to improve the performance of our websites, and Arkose Labs was quick to respond to our requests. Review collected by and hosted on G2.com.
Bot mitigation is an arms race - botters are constantly changing their behavior and advancing their abilities to subvert detection and solve challenges. Likewise, Arkose employs many different types of challenges, and they are constantly developing and experimenting with new challenge types. The primary types of challenges used today are very different from what Arkose used four years ago, but they remain effective in bot mitigation without introducing additional friction for our regular users.
A key difficulty of bot mitigation is uncertainty. There are many cases (especially in account creation, for example) where we do not want to mitigate an action aggressively, but we also do not completely trust the executor of that action. This is where Arkose is most useful. When we have needed to employ the Arkose enforcement challenge, it has been effective at drastically reducing bot activity, but we only see marginal impact (less than one percent dropoff) of users that were later determined to be legitimate based on their activity on our platform.
Another of Arkose's strengths is their partnership. The types of attacks that every one of their customers sees can be very different, and we have seen that Arkose has tailored their enforcement mechanisms specifically for our needs. Arkose engineers and data scientists have responded directly to our requests. If you operate a service with a large user-base or a service with a high incentive to be targeted by botters, this is a key reason to choose Arkose over other options. Review collected by and hosted on G2.com.
There were initially issues with excessively difficult challenges and bot attacks, but we were able to solve this problem by using some of Arkose's additional features to share our own data about known legitimate users and suspected bots. Arkose's tools are most effective when you treat them as a partner, not as a separate entity that will solve all bot attacks on your behalf. If your user-base is particularly sensitive to captcha challenges, some attackers may make it past Arkose, but this does not discount Arkose's ability to reduce bot activity significantly. Review collected by and hosted on G2.com.
