AppZen Pros and Cons

Simple and easy to use while achieving the compliance goals Review collected by and hosted on G2.com.

Limited ERP integration. Also, there are room for improvment to connect with different TMC. Lastly, customer support could be improved Review collected by and hosted on G2.com.

Very quick, more accuracy, easiest platform, low in cost Review collected by and hosted on G2.com.

We won't get any auto generated email if the sent invoices are not in supporting format Review collected by and hosted on G2.com.

Ability to target audit at expenses that need our attention.

Easy to adapt to changing needs. Review collected by and hosted on G2.com.

Nothing really, it's a valuable tool for us. Review collected by and hosted on G2.com.

1. Catches duplicates

2. Keeps track of annual, monthly and onetime only stipends

3. Catches fraud

4. Allows more reports to be auto approved accurately. Review collected by and hosted on G2.com.

Sometimes expense reports get stuck in the AI audit, would be nice if it sent out a message to let us know that a report has not moved through as it should. Review collected by and hosted on G2.com.

Duplicate expense check, with in report, across the reports and across the systems (T&E and AP) Review collected by and hosted on G2.com.

There are no dislikes, but would be more intrested in to see the feature of excluding an expense line and approving the rest. Review collected by and hosted on G2.com.

It really helps with the detection of Duplicate expenses within the same report and across reports, which are really difficult for auditors to discover.

Expenses above thresholds are also detected quite easily.

We need to dedicate much less time for reviewing Expense Reports as the review is done by AI, based on the set criteria.Before AppZen implementation, we were checking the whole expense report to see if we "catched" anything but with this tool, we are now auditing what we really have to audit, while the rest is done by the AI. Review collected by and hosted on G2.com.

The integration with Expense Report submission tools could be better, we are currently unable to see Comments fields, only Business Purpose fields. A topic to be improved.

Data & Analytics are complicated to get as far as I know (not my area of expertise). There are KPIs that we don't have overview on anymore since AppZen was implemented. Another topic to be improved.

OCR works fine in majority of cases but from time to time we see gltches (eg: it detects as a duplicate tickets that are completely different and contain different data), but it's really something unusual Review collected by and hosted on G2.com.

It does save a huge amount of time on audit, although it is important to make sure that the configuration is right and do regular checks to see if the configuration needs adjustments. Review collected by and hosted on G2.com.

Appzen is more developed for integrations with Concur than with other expense systems and it is lacking some functionality for clients using other expense systems or ERP's (in my case we use Workday). We have also a number of exceptions due to integration issues which have not been resolved in the last 6 months. Review collected by and hosted on G2.com.

Appzen has the functionality to implement the audit rule per your company's travel policy and to follow this rule to identify the risk level so as to determine the audit way of working Review collected by and hosted on G2.com.

Could the UI be improved to be more friendly? Review collected by and hosted on G2.com.

AppZen is most helpful in flagging errors where we customize and create travel expense rules that the system follows. It also helps in flagging different levels of risk of the expense item. High, Mid, and Low. Review collected by and hosted on G2.com.

There are times where AppZen would flag errors due to the reimb receipt copy being blurry, or having a different date format. Reimbursement for meal expenses is flagged because the tip and total on the final copy are handwritten thus not matching the amt requesting for reimb. Review collected by and hosted on G2.com.

The amount of workload its saving us when processing expenses. Review collected by and hosted on G2.com.

the integration issues that we are experiencing are not easy and up until now no solution to the root problem has been found. Review collected by and hosted on G2.com.