AppZen Pros and Cons

Ability to customize thresholds for risk is of value. Viewing dashboard and sorting fields is useful. Review collected by and hosted on G2.com.

I find it a bit pricey.

Not all attributes, fields, comments, etc. in Chrome River can be viewed in an AppZen dashboard.

Customer support replies contain tech terms that are a bit confusing for a non-tech user like me.

I wish AppZen didn't time out. I am going back and forth between Chrome River and AppZen and would like to keep AppZen open throughout the day.

When I am am rejecting a report I would like to be able to go between the "Auditor Reject" window and the line items of the report. I am not able to scroll down the list of line items to reference why I am rejecting a report -- sometimes there is a long list of questions in the Auditor Reject window. I can't remember why I am rejecting without referencing the line item in the report. There is no scroll bar in the report. I have to use my keyboard up/down arrows. Review collected by and hosted on G2.com.

It's easy to set controls and seemless relationship with Concur. I also enjoy the analystics for reporting and suport from AppZen reps. Review collected by and hosted on G2.com.

Just like any auditing system there's trial and error when it comes to settings the audit rules and controls. Review collected by and hosted on G2.com.

90% auto approval. Ease of use. Daily use. Review collected by and hosted on G2.com.

The 10% not auto approved represents about 1K audits per month we have to review, and they are mostly FPOS. When something doesn't work as designed, it takes a long time for it to be addressed. We've had cases open three years that are finally being worked. Poor communication between Concur and AppZen, requiring the business to get in the middle. Requires frequent follow ups. Review collected by and hosted on G2.com.

I like the product and the way it works. It' easy to user and does everything we expect it to do. I also enjoy the customer service they offer. Review collected by and hosted on G2.com.

Sometimes my customer support tickets don't always get fully answered and completed. Review collected by and hosted on G2.com.

AppZen is User friendly and assists with auditing expense reports. Review collected by and hosted on G2.com.

I wish that AppZen had a feature that you could email the user regarding their expense report without sending the expense report back to the user. Review collected by and hosted on G2.com.

App Zen's expense audit software takes expense report auditing to a new level of accuracy and completeness. The best part is that the software automates review of the vast majority of expense reports leaving only a small fraction to be reviewed by a human and most of those reviews can be done quickly. The software is easy to use and implementation doesn't take long. Review collected by and hosted on G2.com.

App Zen does have a complex and sophisitcated AI engine. As such, some of the behind the scenes configuration can be a bit tricky to work through to get a specific desired result. That being said, there are many modules that have a "plug and play" type of solution that are easy to utilize. Review collected by and hosted on G2.com.

easiness of implementation, instatnt benefits Review collected by and hosted on G2.com.

reporting could be configruable / allowing to dump data to Power BI Review collected by and hosted on G2.com.

It makes my expense audit job so easier. Easy to identify the duplicate expenses submitted by user. We have saved lot of money by catching such expenses submitted by users. Review collected by and hosted on G2.com.

Only pain area i feel is Appzen is not able to identify the other currency figures and hand written figures. Which i am sure in future it will be resolved. Review collected by and hosted on G2.com.

AppZen helps to dramatically reduce the auditors time in auditing expense reports. The customer support response is best and the reported incidents/issues are resolved promptly. This application is very well integrated with our ERP Expense module. Review collected by and hosted on G2.com.

The reporting feature is limited and we will have to create tickets/incidents to create/run custom reports Review collected by and hosted on G2.com.

Audit rules, Custom models, Out-of-the-box models, extremely powerful tool. Review collected by and hosted on G2.com.

Lack of mass-upload configuration for the most important audit models.

Current options for csv import of settings not working as expected.

Complex to understand and implement, needs an extended learning period.

Support is responsive but not always explicit.

Feature proposals are almost never taken into consideration. Review collected by and hosted on G2.com.