The best thing that I really like about the Appzen tool is how accurate it is with all the finance management activities. it also gets integrated with Concur Expense very well which makes it very easy to use for me since I have to use Concur very frequently. Review collected by and hosted on G2.com.
There aren't a lot of things about Appzen that I dislike but one thing that I do not find very good about this app is its difficulty. There are some features on this app that can take a very long for the user to get their understanding clear about this tool. Review collected by and hosted on G2.com.
59 out of 60 Total Reviews for AppZen
Overall Review Sentiment for AppZen
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There are many things I feel are great about AppZen, this is a program we use everyday and it integrated with Concur with no problems and implementation was painless.
I love how it is looking at the receipt level for items out of policy. This is something that would be nearly impossible to do manually unless I increased headcount.
I also like that when reviewing reports that did not automatically pass, it takes you right to the problem and highlights it so you do not have to dig for it.
AppZen has saved us so much time and we have found many expense report errors that have saved us from mispaying employees.
Our account rep is wonderful and is always available for questions and guides us through adding more policy audits when wanted. Review collected by and hosted on G2.com.
The main thing that I see is that you still need to have Concur open on another screen because comments do not come through to AppZen, so it is possible the employee already addressed why they are out of policy. Review collected by and hosted on G2.com.
It's so easy to use! Appzen's tools and AI helps us tremendously with cross-checking and cross-referencing against our policies and compliances, and saves us tremendous amount of time. Just having Appzen go through the first round of validation process helps us save time and streamline our processes and workflow. Additionally, their reporting/metric/analysis tool is beyond immeasurable. We can download reports and benchmarks with a click of a mouse and filter as needed - but having that '1-click' function to download reports for all stakeholders has been beyond helpfu. Lastly, our CSM partner and support team helps us with their insight, as they are the subject matter for their tool, we are able to strategically and modify our workflow and benchmark. Absolutely fantastic and happy with Appzen's ease of imlementation and ease of integration. We use Appzen daily. Review collected by and hosted on G2.com.
I wish Appzen can improve the AI lead time audit. Review collected by and hosted on G2.com.
AppZen help us partially check those expenses we can't control due to the backlog volume we sometimes have using AI. The accuracy of that its still being review and some enhancements require in order to meet all the requirements our company has Review collected by and hosted on G2.com.
As a company, we have successfully integrated Appzen in 62 countries globally, following extensive piloting in 3 reference countries to ensure smooth deployment. However, what is still unclear is the cost-benefit balance in relation to user experience improvements. Additionally, how Appzen specifically addresses the intricate requirements of the pharmaceutical industry remains to be seen. Lastly, it's paramount to consider the role of our dedicated support team in ensuring successful utilization and application of Appzen. Acknowledging and rectifying these points will be key in our ongoing journey. Review collected by and hosted on G2.com.
AI flags high risk items so that auditing T&E reports saves hours when compared to auditing them manually. Expense workbench is very user friendly and easy to navigate. Customer support is also quick to respond to issues. Review collected by and hosted on G2.com.
As with any AI, the AI is only as good as how it's configured. There are recurring false positives in same categories. This has been brought up to Appzen but developers are slow to make updates. Review collected by and hosted on G2.com.
I’ve been using Appzen for 2+ years now, and I’ve had an excellent experience with it. The software is incredibly user-friendly, making it easy to navigate even for someone who isn’t particularly tech-savvy. The interface is clean and intuitive, which significantly reduces the learning curve. Review collected by and hosted on G2.com.
I have not yet encountered anything that I dislike but if I had to point something out, I would probably say the the system not does not yet have the ability to multi approve/reject expenses. That would be very time efficient versus having to approve each one individually. I am hoping there is a fix for his in the near future. Review collected by and hosted on G2.com.
Being new to the T&E space, AppZen’s rule-based auditing has made my job so much easier. The automated process catches issues quickly, allowing me to focus on more important tasks. Its seamless integration with Concur and easy-to-use interface have been invaluable. Highly recommend for anyone looking to streamline their expense management! Review collected by and hosted on G2.com.
While the system is powerful and effective, having more options for tailoring rules without needing extra support would be a great improvement. Review collected by and hosted on G2.com.
I like that I can set up audit rules in AppZen for the system to verify thereby minimizing the time I would spend in reviewing a report. I also like how easily the system can flag a duplicate across the platform. Review collected by and hosted on G2.com.
Sometimes AppZen doesn't flag receipts that do not match the expense line. Review collected by and hosted on G2.com.
AppZen allows us to quickly audit employee expenses according to a custom model and they are continually developing new tools to make my job easier and create more value for my company. Review collected by and hosted on G2.com.
We are a global company and the current model for making adjustments accross all audit models is time consuming and cumbersome but expect this will be improved upon in the near future. Review collected by and hosted on G2.com.
Ability to customize thresholds for risk is of value. Viewing dashboard and sorting fields is useful. Review collected by and hosted on G2.com.
I find it a bit pricey.
Not all attributes, fields, comments, etc. in Chrome River can be viewed in an AppZen dashboard.
Customer support replies contain tech terms that are a bit confusing for a non-tech user like me.
I wish AppZen didn't time out. I am going back and forth between Chrome River and AppZen and would like to keep AppZen open throughout the day.
When I am am rejecting a report I would like to be able to go between the "Auditor Reject" window and the line items of the report. I am not able to scroll down the list of line items to reference why I am rejecting a report -- sometimes there is a long list of questions in the Auditor Reject window. I can't remember why I am rejecting without referencing the line item in the report. There is no scroll bar in the report. I have to use my keyboard up/down arrows. Review collected by and hosted on G2.com.
