Appy Pie Features
What are the features of Appy Pie?
User Interface Design
- WYSIWYG Editor
- Customized Branding
- App Templates
- Workflow Management
Data Control
- Data Security
- Data Migration
- Data Synchronization
- Data Security
Publishing
- Application Deployment
- Platform Compatibility
- Lifecycle Management
Functionality
- App complexity
- App Variety
- Customized Branding
- Application Templates
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Appy Pie Categories on G2
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Platform
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. 52 reviewers of Appy Pie have provided feedback on this feature. | 92% (Based on 52 reviews) | |
Customization | Based on 72 Appy Pie reviews. Allows users to customize chat colors, text, logos, and branding. | 88% (Based on 72 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 54 reviewers of Appy Pie have provided feedback on this feature. | 90% (Based on 54 reviews) | |
Integration | Integrates with other customer service software to improve support and enhance functionality This feature was mentioned in 49 Appy Pie reviews. | 89% (Based on 49 reviews) | |
Reporting | Provides analytics tools that reveal important business metrics and track progress 45 reviewers of Appy Pie have provided feedback on this feature. | 89% (Based on 45 reviews) | |
Dashboards | Based on 50 Appy Pie reviews. Displays important metrics relating to performance | 89% (Based on 50 reviews) | |
Live chat | Provide tools for live chat on one's website. 55 reviewers of Appy Pie have provided feedback on this feature. | 93% (Based on 55 reviews) | |
Integrations | As reported in 52 Appy Pie reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | 93% (Based on 52 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. 53 reviewers of Appy Pie have provided feedback on this feature. | 91% (Based on 53 reviews) | |
Analytics | As reported in 47 Appy Pie reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 93% (Based on 47 reviews) | |
A/B testing | As reported in 45 Appy Pie reviews. Allows users to test the efficacy of various responses through A/B testing. | 93% (Based on 45 reviews) | |
Role-based access | Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 45 Appy Pie reviews. | 92% (Based on 45 reviews) | |
Collection of information | Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 53 Appy Pie reviews. | 92% (Based on 53 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket 25 reviewers of Appy Pie have provided feedback on this feature. | 87% (Based on 25 reviews) | |
Ticket Response User Experience | Based on 26 Appy Pie reviews. User Experience of responding and receiving a response | 87% (Based on 26 reviews) | |
Workflow | Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 26 Appy Pie reviews. | 89% (Based on 26 reviews) | |
Automated Response | Respond to common requests with standard reply 25 reviewers of Appy Pie have provided feedback on this feature. | 87% (Based on 25 reviews) | |
SLA Management | See feature definition | Based on 24 Appy Pie reviews. Offers tools for managing and tracking service-level agreements (SLAs) | 88% (Based on 24 reviews) |
Attachments/Screencasts | Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 26 Appy Pie reviews. | 90% (Based on 26 reviews) | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 22 Appy Pie reviews. | 88% (Based on 22 reviews) | |
Customer/Contact Database | Central repository for account and contact information This feature was mentioned in 22 Appy Pie reviews. | 86% (Based on 22 reviews) |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 31 Appy Pie reviews. | 95% (Based on 31 reviews) | |
Email to Case | As reported in 30 Appy Pie reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 91% (Based on 30 reviews) | |
Live Chat Support | As reported in 34 Appy Pie reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live | 97% (Based on 34 reviews) | |
Social Media Integration | Based on 28 Appy Pie reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | 87% (Based on 28 reviews) | |
Voice | As reported in 25 Appy Pie reviews. Make and receive calls directly in the application. Track and record calls for analysis. | 76% (Based on 25 reviews) |
User Interface Design
WYSIWYG Editor | Based on 268 Appy Pie reviews and verified by the G2 Product R&D team. Provides the ability to drag-and-drop elements into the application to customize interface. | 90% (Based on 268 reviews) | |
Customized Branding | Based on 293 Appy Pie reviews and verified by the G2 Product R&D team. Provides tools for inserting brand logos, colors, quotes, and other proprietary content. | 89% (Based on 293 reviews) | |
App Templates | Based on 307 Appy Pie reviews and verified by the G2 Product R&D team. Provides base-level application templates to build atop and customize for specifc users and actions. | 87% (Based on 307 reviews) | |
Workflow Management | Based on 271 Appy Pie reviews and verified by the G2 Product R&D team. Allows the creation ofpage sequences, forms, and libraries for users navigating the application. | 89% (Based on 271 reviews) |
Data Control
Data Migration | Based on 209 Appy Pie reviews and verified by the G2 Product R&D team. Lets users add data from existing sources when creating the initial application or changing data sources. | 88% (Based on 209 reviews) | |
Data Synchronization | Based on 214 Appy Pie reviews and verified by the G2 Product R&D team. Continuously updates data as users or external data sources are edited. | 89% (Based on 214 reviews) | |
Data Security | Based on 228 Appy Pie reviews and verified by the G2 Product R&D team. Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. | 90% (Based on 228 reviews) | |
Data Migration | Based on 221 Appy Pie reviews. Lets users add data from existing sources when creating the initial application or changing data sources. | 86% (Based on 221 reviews) | |
Data Synchronization | Continuously updates data as users or external data sources are edited. This feature was mentioned in 224 Appy Pie reviews. | 86% (Based on 224 reviews) | |
Data Security | As reported in 233 Appy Pie reviews. Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. | 88% (Based on 233 reviews) |
Publishing
Application Deployment | Based on 290 Appy Pie reviews and verified by the G2 Product R&D team. Releases the application for access on desktop or mobile devices. | 90% (Based on 290 reviews) | |
Platform Compatibility | Based on 289 Appy Pie reviews and verified by the G2 Product R&D team. Lets users build cross-platform applications or provide specific templates for different device types. | 90% (Based on 289 reviews) | |
Lifecycle Management | Based on 256 Appy Pie reviews and verified by the G2 Product R&D team. Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation. | 91% (Based on 256 reviews) |
Self-Service Experience
Knowledge Base | As reported in 56 Appy Pie reviews. Provides a repository of information that can be used by those seeking support. | 87% (Based on 56 reviews) | |
Searchable Articles | As reported in 51 Appy Pie reviews. Makes articles in the knowledge base searchable on the web. | 84% (Based on 51 reviews) | |
Community Forums | Enables users to engage with other users to solve common issues. 49 reviewers of Appy Pie have provided feedback on this feature. | 85% (Based on 49 reviews) | |
Mobile Optimization | Based on 58 Appy Pie reviews. Optimizes the customer self-service experience on mobile devices | 88% (Based on 58 reviews) | |
Personalization | Based on 56 Appy Pie reviews. Gives the user targeted, personalized results based on their activity or preferences | 88% (Based on 56 reviews) |
Self-Service Platform
Branding | Based on 55 Appy Pie reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | 88% (Based on 55 reviews) | |
Automation | Automates some or all operation related tasks 52 reviewers of Appy Pie have provided feedback on this feature. | 89% (Based on 52 reviews) | |
Artificial Intelligence | As reported in 50 Appy Pie reviews. Utilizes artificial intelligence to improve workflows or customer experiences | 84% (Based on 50 reviews) | |
Integrations | As reported in 54 Appy Pie reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | 86% (Based on 54 reviews) |
Communication
Pop-up Chat | Based on 25 Appy Pie reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 91% (Based on 25 reviews) | |
Notifications | Delivers notifications to both sides of the conversation. 25 reviewers of Appy Pie have provided feedback on this feature. | 91% (Based on 25 reviews) | |
Targeted Emails | As reported in 25 Appy Pie reviews. Sends automated emails to further engage clients and potential clients. | 86% (Based on 25 reviews) | |
In-App Messaging | As reported in 25 Appy Pie reviews. Allows for live chat to be enabled within the app for customer help. | 90% (Based on 25 reviews) | |
Co-Browsing | As reported in 25 Appy Pie reviews. Allows agents to join a customer's browser session and navigate through the website with them. | 90% (Based on 25 reviews) |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. 72 reviewers of Appy Pie have provided feedback on this feature. | 88% (Based on 72 reviews) | |
Conversation Archiving | Based on 28 Appy Pie reviews. Archives conversations in a separate location for later reference. | 85% (Based on 28 reviews) | |
Lead Development | Enables employees to denote potential customers. 28 reviewers of Appy Pie have provided feedback on this feature. | 86% (Based on 28 reviews) | |
Knowledge Base | Based on 26 Appy Pie reviews. Establishes a knowledge base for employee reference during conversations. | 90% (Based on 26 reviews) | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 25 Appy Pie reviews. | 87% (Based on 25 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. 26 reviewers of Appy Pie have provided feedback on this feature. | 87% (Based on 26 reviews) |
Customizations
Templates | Provides ready-made templates for simplified website creation. This feature was mentioned in 41 Appy Pie reviews. | 87% (Based on 41 reviews) | |
Drag and Drop | Allows users to drag and drop items and content to customize their site's look. This feature was mentioned in 41 Appy Pie reviews. | 93% (Based on 41 reviews) | |
HTML Input | As reported in 38 Appy Pie reviews. Permits HTML-savvy administrators to input code to uniquely customize their website. | 87% (Based on 38 reviews) | |
Domain Name | As reported in 40 Appy Pie reviews. Offers customers the option to purchase a unique domain name. | 90% (Based on 40 reviews) |
Growth
SEO | Provides insight into words that would increase search engine optimization. 38 reviewers of Appy Pie have provided feedback on this feature. | 86% (Based on 38 reviews) | |
Site Analytics | As reported in 36 Appy Pie reviews. Gives users insight into unique pageviews, subscribers, location of viewers, etc. | 90% (Based on 36 reviews) | |
Marketing Tools | Provides tools that aid in user marketing efforts. This feature was mentioned in 36 Appy Pie reviews. | 86% (Based on 36 reviews) | |
E-Commerce | As reported in 32 Appy Pie reviews. Allows users to turn their website into an online store by offering e-commerce capabilities. | 89% (Based on 32 reviews) | |
Hosting | As reported in 38 Appy Pie reviews. Hosts domains within the tool. | 88% (Based on 38 reviews) |
Content
Email Integrations | As reported in 36 Appy Pie reviews. Provides an email for users to field communication within their website builder too. | 89% (Based on 36 reviews) | |
Content Management | Manages content such as blogs, marketing tools, newsletters, etc. 37 reviewers of Appy Pie have provided feedback on this feature. | 86% (Based on 37 reviews) | |
Permissions | As reported in 39 Appy Pie reviews. Allows administrators to create role or password-based permissions to ensure users see only what they should see. | 89% (Based on 39 reviews) | |
WordPress Tool | Based on 32 Appy Pie reviews. Website Builder | 84% (Based on 32 reviews) |
Design
Templates - Mobile E-Commerce | Include templates that non-technical users can use to create apps | Not enough data | |
Versions - Mobile E-Commerce | Allows users to create versions of the same app, such as user version and admin version | Not enough data | |
Testing - Mobile E-Commerce | Provide features to test apps and identify potential issues before launch | Not enough data | |
Multichannel - Mobile E-Commerce | Simulate real-life scenarios for app testing | Not enough data |
Personalization
Branding - Mobile E-Commerce | Helps users align with the company brand guidelines | Not enough data | |
Localization - Mobile E-Commerce | Deliver localization features such as multi-language or multi-currency management | Not enough data | |
Digital Content - Mobile E-Commerce | Manage content such as images, videos, or documents used to create apps | Not enough data | |
Geofencing - Mobile E-Commerce | Target users with personalized content based on their locations | Not enough data |
Analysis
Dashboards - Mobile E-Commerce | Track app performance using personalized dashboards | Not enough data | |
User Behavior - Mobile E-Commerce | Monitor app user behavior and identify trends or challenges | Not enough data | |
Sales - Mobile E-Commerce | Analyze sales volumes and amounts by product, type of user, channel, etc. | Not enough data |
Responses
Customization | Based on 54 Appy Pie reviews. Customize your chat workflows with rules and automations. | 91% (Based on 54 reviews) | |
Control | Control who the chatbot converses with (and when). 53 reviewers of Appy Pie have provided feedback on this feature. | 92% (Based on 53 reviews) | |
Route To Human | As reported in 51 Appy Pie reviews. Has the ability to connect interlocator with a human agent when the need arises. | 92% (Based on 51 reviews) | |
Menu bars | Based on 53 Appy Pie reviews. Can provide interlocators with menus, through which they can choose a relevant response. | 90% (Based on 53 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 44 reviewers of Appy Pie have provided feedback on this feature. | 94% (Based on 44 reviews) |
Development
Real-Time Integration | Supports event or transaction based integrations that react to changes in real-time 60 reviewers of Appy Pie have provided feedback on this feature. | 92% (Based on 60 reviews) | |
API Designer | Based on 38 Appy Pie reviews and verified by the G2 Product R&D team. Provides a web-based interface for designing, documenting, and testing APIs. | 93% (Based on 38 reviews) | |
Flow Designer | Based on 41 Appy Pie reviews and verified by the G2 Product R&D team. Allows for integration development through the visual development of integration logic flows with the help od a drag and drop user interface. | 93% (Based on 41 reviews) | |
Pre-Built Connectors | Based on 41 Appy Pie reviews and verified by the G2 Product R&D team. Facilitiates API development and integrations with prebuilt connectors, templates, and examples. | 91% (Based on 41 reviews) | |
Custom Connectors | Based on 34 Appy Pie reviews and verified by the G2 Product R&D team. Provides the ability to create connectors from existing services and APIs in catalog. | 95% (Based on 34 reviews) | |
Reusable connectors | Based on 16 Appy Pie reviews. Provides prebuilt, reusable connectors and workflows for all user integration requirements. | 93% (Based on 16 reviews) | |
Multi - tenant architecture | Enables multiple tenants (customers) to securely share physical computing resources. This feature was mentioned in 15 Appy Pie reviews. | 93% (Based on 15 reviews) |
Management
Monitoring & Notification | Based on 41 Appy Pie reviews and verified by the G2 Product R&D team. Console for monitoring resource utilization, system health, ability to start and stop processes, etc. | 95% (Based on 41 reviews) | |
Routing And Orchestration | Based on 36 Appy Pie reviews and verified by the G2 Product R&D team. Enables data routing on configuration basis and management of complex workflows through an orchestration engine. | 92% (Based on 36 reviews) | |
Data Mapping | Based on 36 Appy Pie reviews and verified by the G2 Product R&D team. Facilitates to and fro data map according to the data model between applications/web services. | 94% (Based on 36 reviews) | |
Data Transformation | Based on 36 Appy Pie reviews and verified by the G2 Product R&D team. Provides standard tools and functions to convert data values from the data format of a source system into the data format of a destination system. | 94% (Based on 36 reviews) | |
API Management | Supports and oversees the management of API products across their full lifecycle This feature was mentioned in 16 Appy Pie reviews. | 94% (Based on 16 reviews) |
Security
Data Encryption | Based on 38 Appy Pie reviews and verified by the G2 Product R&D team. Employs data encryption both at rest and in transit. | 92% (Based on 38 reviews) | |
Security Standards | Based on 39 Appy Pie reviews and verified by the G2 Product R&D team. Comply to key industry standards like SOC 2, ISO 27001, PCI DSS, HIPAA etc to protect and safeguard data. | 91% (Based on 39 reviews) | |
Communication Protocol | Based on 38 Appy Pie reviews and verified by the G2 Product R&D team. Supports secure communication protocols like FTPS, SFTP etc | 91% (Based on 38 reviews) |
Integration Options
Data Virtualization | Based on 39 Appy Pie reviews and verified by the G2 Product R&D team. Integrates data from disparate sources, without physical data movement | 91% (Based on 39 reviews) | |
Managed File Transfers | Based on 39 Appy Pie reviews and verified by the G2 Product R&D team. Provides one or more methods to securely transfer data from one location to another through a network | 91% (Based on 39 reviews) | |
Big Data Processing | Based on 37 Appy Pie reviews and verified by the G2 Product R&D team. Provides integration to BigData sources such as Hadoop and other NoSQL sources (MongoDB, Cassandra and HBase) | 90% (Based on 37 reviews) | |
EDI | Based on 35 Appy Pie reviews and verified by the G2 Product R&D team. Provides Integrations to EDI service providers. | 90% (Based on 35 reviews) |
Support
Customer Support | Customer Support 41 reviewers of Appy Pie have provided feedback on this feature. | 94% (Based on 41 reviews) |
Deployment
Hybrid | Supports deployment of integration apps both on-premisis and cloud environments/ This feature was mentioned in 15 Appy Pie reviews. | 93% (Based on 15 reviews) | |
Cloud to Cloud | As reported in 15 Appy Pie reviews. Supports deployment of integration apps to a managed cloud environment | 96% (Based on 15 reviews) |
Functionality
App complexity | As reported in 299 Appy Pie reviews. Allows users to create complex applications with rich features. | 81% (Based on 299 reviews) | |
App Variety | Based on 298 Appy Pie reviews. Allows users to create a wide variety of application types. | 85% (Based on 298 reviews) | |
Customized Branding | Provides tools for inserting brand logos, colors, quotes, and other proprietary content. 291 reviewers of Appy Pie have provided feedback on this feature. | 86% (Based on 291 reviews) | |
Application Templates | Provides base-level application templates to build atop and customize for specifc users and actions. This feature was mentioned in 296 Appy Pie reviews. | 85% (Based on 296 reviews) |
