We have been using Appcues for UI experiments, obtaining user feedback and user testing recruitment.

Customer support is great and they are always open about wanting feedback.

Webinars and training are v helpful.

It has allowed our devs to do more time-consuming tasks. Review collected by and hosted on G2.com.

For most value, it does need to work with other integrations and some of the design constraints/lack of other choices are frustrating but just requires more thinking.

The help docs could do with a refresh to align with how people information-seek. Review collected by and hosted on G2.com.

We've been using Appcues for a few years now and really like the simplicity of using the product, but that it still offers the flexiblity to customize the design so it can match our product's look and feel. Review collected by and hosted on G2.com.

The builder auto saves the Flows and then you can't easily undo changes if you were simply trying out some design or layout changes. I like that auto saves, but I wish you could easily undo changes incase you changed your mind. Review collected by and hosted on G2.com.

Everything! As a UX designer, I love the UI of Appcues and how easy it is to build and test flows, share them with stakeholders, and launch them when ready. The user segmentation and targeting are very specific and that is good for our needs! Review collected by and hosted on G2.com.

It took us awhile to define goals and understand the reporting, but once we were able to implement those it has been great. Review collected by and hosted on G2.com.

AppCues has made getting messaging out to clients fast and seamless! AppCues is an easy to navigate platform that doesn't require a large dev lift. Review collected by and hosted on G2.com.

I wish there was a bit more customization to things like checklists and banners. Our internal design teams would love to update colors/theming on a more detailed level that matches our platforms. Not a show-stopper for us, just would be nice :) Review collected by and hosted on G2.com.

I absolutely love this tool! As a non-tech person fully responsible for managing Appcues for our product, it's been so easy to work with. What I like the most is the broad variety of design and logic, as well as the constant development and new improvements on their end. The support documentation is also very clear, and each time I was in touch with the Appcues Team, they've been very helpful and kind. Review collected by and hosted on G2.com.

Nothing to dislike. Naturally, they always improve their product and add new features, so it's just about exploring new things that can be achieved with Appcues or problems for our end-users that can be solved even more efficiently. Review collected by and hosted on G2.com.

I mainly use it to announce new products and features. I like how we can tailor to a specific landing page. I also like how you can clone your flows. I have not utilized any competitive products Review collected by and hosted on G2.com.

Creating new workflows is difficult and glitchy. I have tried numerous times to create new workflows on our alert system, but the flow would continue to break. Review collected by and hosted on G2.com.

Is so easy to use, after the initial set up there is no dev resources needed to create additional flows and surveys. Review collected by and hosted on G2.com.

sometimes I can't get my targeting quite right and that can be a challenge to figure out and I can't trigger off of specific actions being taken (at least not with my current plan.) Review collected by and hosted on G2.com.

I think it enable us to perform some expirements faster. It can also be of great use on onboarding experiencer and users notifications Review collected by and hosted on G2.com.

For a massive use, managment on Appcues is poor. You have many areas where any user can change settings, no control between publishers and it's hard to track the impact on product journey. I've had many problems with my designers chaging things (event, integrations, flows) that they shouldn`t and I has zero control as an Admin Review collected by and hosted on G2.com.

I enjoy any project I have to create in appcues. It's easy to use and our team loves it because we're not dependent on our dev team to help us. We can add features that support our customer workflows easily! Review collected by and hosted on G2.com.

There's nothing really that I dislike about Appcues. Review collected by and hosted on G2.com.

The intuitive and easy creation of flows for the users. We have delivered users a good experience while they onboarded for the first time to the product, which is very important. Review collected by and hosted on G2.com.

I think appcues covers most part. But some flexibililty in NPS part, it is currently stick with the questions which is not customizable. Review collected by and hosted on G2.com.