Easy to get started, customisable to target different users Review collected by and hosted on G2.com.

Can be quite expensive as your business grows Review collected by and hosted on G2.com.

Very intuitive product - easy to create in-app messages. Support is very responsive. They have an excellent educational center, which helps me immensely. Review collected by and hosted on G2.com.

Could have a bit more customisation on flows (such as the time when I want a message to appear), but this is like looking for a needle in a haystack Review collected by and hosted on G2.com.

What you see is what you get. The chrome add-on builder tool is exactly what our team was looking for in terms of creating new experiences - and it also allowed us to get a sense for the platform before we bought. The analytics and A/B testing features are also giving us exactly what we need. We're new to the platform but so far, so good! Review collected by and hosted on G2.com.

We don't have access to the same analytics functionality in our launchpads - which would be nice to have. Review collected by and hosted on G2.com.

Appcues provides me with:

- A smooth user interface experience, especially for no/low code users

- Robust library of resources and help guides

- Both web and mobile messaging experiences

- Constant flow of upgraded features and new beta enhancements

- Plenty of templates and educational opportunities to improve my experience

- Rapid customer support

- Helpful onboarding team

- Web debugger is super helpful

- Lots of different messaging options Review collected by and hosted on G2.com.

- The lack of screen directories on mobile makes it difficult to track unless you use external sheets

- The mobile experience needs some work, missing launchpads on mobile is painful

- The no-code experience doesn't always translate into reading elements easily

- The testing links used to preview flows and other creations is spotty

- The mobile testing debugger needs some work as it doesn't always function properly

- Implementation is completely dependent on your engineering team Review collected by and hosted on G2.com.

push notifications and workflows are amazing! Kudos to the team, it's easy to implement and use Review collected by and hosted on G2.com.

we ran into some issues with localization in the past but we're all good now Review collected by and hosted on G2.com.

I like the drag and drop feature when building a pop up on our site. It is pretty user friendly and we are able to build what we want easily. Review collected by and hosted on G2.com.

I dislike the audience builder and the user lookup features. They are both pretty slow to populate and it takes a while to get a preview of what you are looking for. Review collected by and hosted on G2.com.

Workflows and email, mobile marketing are new features. Review collected by and hosted on G2.com.

Native integrations still need a major overhaul. Review collected by and hosted on G2.com.

The ability to survey users on our product. Review collected by and hosted on G2.com.

Adding feature options for users. It's difficult to change the font. Review collected by and hosted on G2.com.

As a Product Manager, I can publish initiatives to my users with very little help from engineering or design. It allows me to communicate with users, segment the content I want to display, keep track of it, and has opened up a new way for us to reach out to users within our product. It is great that I always get a quick response from the Appcues team whenever I reach out. We're starting to use Appcues more for our user research strategies. Review collected by and hosted on G2.com.

Sometimes it's hard to understand what the impact of some settings will represent to a flow, like how I can show it repeatedly. It is also hard to create surveys within Appcues without the need for devs or a third-party app. Additionally, other colleagues constantly ask me if we can create buttons in our product with Appcues, and I always have to find other workarounds for their requests. It can also be frustrating that only one NPS survey can be live at once, there need to be at least 2 or more running so we can show them on our different platforms/products. Review collected by and hosted on G2.com.

I like the customization of Appcues flows and the fact that I don't need to rely on devs for making quick and effective changes to our platform. Appcues support has been very helpful and responsive to all of my requests. I haven't had a single negative experience with Appcues support. Review collected by and hosted on G2.com.

I dislike how Appcues isn't optimized for clients who have a large number of flows. It's hard to stay organized with the current Flows tab. It would be helpful to have buckets or folders with sub-folders to keep flows in (I'l often have a overarching campaign with different regional and persona-based flows within it). Review collected by and hosted on G2.com.