Captain Assist is very intuitive and understands instructions and briefs very well. It’s easy to use, and it consistently follows what I ask without confusion. Review collected by and hosted on G2.com.

I think the workflows could be improved. I use workflows regularly, but sometimes I need help building them and understanding whether the logic I’m using is actually correct. The AI function isn’t able to support me to its full capacity in this area. Review collected by and hosted on G2.com.

I like that Appcues allows us to customize our audiences, and the design function for popups and tool tips is robust, yet easy to use. It also helps us inform our users of new features or updates in the app. Review collected by and hosted on G2.com.

I had a pretty hard time figuring out how to upload language files, so I ended up just manually updating the text in 23 different languages. Review collected by and hosted on G2.com.

IPM is a very strong channel to engage with your customers and Appcues does a fantastic job of helping that engagement result in genuine business impact. Review collected by and hosted on G2.com.

The tooltip “issues” count always throws me off. Review collected by and hosted on G2.com.

The flexibility to create a variation of designs that integrate into our existing site. Review collected by and hosted on G2.com.

not much, i very much enjoy working with it Review collected by and hosted on G2.com.

I love how Appcues efficiently supports building onboardings, walkthroughs, and surveys while also tracking events. Its intuitiveness is a significant advantage, making it easy to use, which enhances our ability to onboard users quickly and gather their feedback efficiently. The flexibility of Appcues stands out because it allows me to cater to various product requests and create different flows and surveys, adapting them seamlessly to different topics and pages as needed. I appreciate that the initial setup of Appcues was very convenient and straightforward, and having the opportunity to review the setup with the Appcues team further added to the ease of adoption. Overall, I find Appcues to be exceptionally valuable, especially after comparing it with other products like Gainsight, and I can confidently recommend it to friends and colleagues. Review collected by and hosted on G2.com.

I would like to receive notifications when my Appcues flows encounter issues. Currently, there is no automated alert system to inform me if something breaks during a flow. An email notification system that specifies which flow and at what stage the error occurs would be beneficial. Review collected by and hosted on G2.com.

Simple UX and easy to understand with how to set up automations / forms. Review collected by and hosted on G2.com.

Wished there were a summary report of how well / feedback was provided from customers. Review collected by and hosted on G2.com.

The Customer Support team is absolutely the best thing about Appcues. They always take you seriously, and escalate to the Tech Support team when needed, to give you the best possible solution. They also work based off of user feedback, so everything you input, they take into consideration as a future improvement. There's a lot of possibilities with the features they offer, I really like their product offering as it's in-product and out-of-product, with the same user base. So it's easy to keep an overview what you're sending to whom, and what they've already received. I use Appcues weekly, if not daily (depends on projects). Review collected by and hosted on G2.com.

Their CS-team is mostly US-based, which sometimes makes it difficult if you're having a pressing issue but they are unavailable during (most of) your working hours, being based in the EU. Localisation is also not available in all features, or the way to use it can be a bit more tedious. Review collected by and hosted on G2.com.

Their CSMs will help with everything -- great! Review collected by and hosted on G2.com.

It is hard to know what level of customization is viable from the outset, and it takes some time to set up your own personal cues/tracking beyond the OOTB. Review collected by and hosted on G2.com.

I really like how user-friendly the build interface is in Appcues. The flows are especially valuable because they fulfill a large number of product and marketing needs, while still being really easy to set up. It's a powerful tool that we're excited to continue to explore. Review collected by and hosted on G2.com.

We have several different teams using Appcues, so it would be great if we could standardize what back-end settings users configure to help prevent errors. Review collected by and hosted on G2.com.

Banners. Less obtrusive. Once installed fairly easy to use. Review collected by and hosted on G2.com.

The implementation REQUIRED us to hire JS Developers. It was lengthy and confusing to set up. We felt we had no help from Appcues because you expressed that you don't have a way to know of proper placement for the code, etc. I offered to create you an acct but it became clear that implementation was more like buying the car and engine seperately. Review collected by and hosted on G2.com.