Top Rated Apollo ILS/LSP Alternatives
Customer service is the best I have encountered. Highly responsive to questions and always improving their service based on customer requests. Review collected by and hosted on G2.com.
I really have no dislikes of this service. Review collected by and hosted on G2.com.
44 out of 45 Total Reviews for Apollo ILS/LSP
Overall Review Sentiment for Apollo ILS/LSP
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This software is easy to use and work with i might say user friendly. Searching the book one wishes to read is pretty simple and quick. It has good customer service. The good thing about this software it is not dormant since new features keep being uploaded to the system. Review collected by and hosted on G2.com.
Its hard to quote any dislikes with this software for now. Review collected by and hosted on G2.com.
Apollo Biblionix is the ideal Automation System for our small public library. It is very user friendly and easy to teach new employees. It is constantly being updated with new features that enhance our service to our customers. Customer Service is very prompt, clear, and friendly. Review collected by and hosted on G2.com.
ISBN Search is slightly "buggy". The screen has to be maximized in order to read each entry, when it is minimized and you scroll over the link, it flashes--some kind of glitch. It doesn't stop until screen is maximized. Review collected by and hosted on G2.com.
Apollo is VERY user friendly- we've been able to do everything we need to do to keep great records for the library, and they regularly push out updates that give us features we didn't know that we needed. The company is always thinking ahead and finding ways to improve the product. Review collected by and hosted on G2.com.
There is little I dislike; the Apollo team is quick to find fixes for any issues that have arisen, even if that means creating custom reports or settings for us. Review collected by and hosted on G2.com.
We love how easy it is to use, and how it has freed up more time for our staff. Our cataloging process takes a third of the time it did before we had Apollo. Our patrons are now able to make reserves, renewals, etc. on their own from our online catalog. The staff training videos are invaluable, and their customer support is always quick and friendly. Couldn't dream of a better automation system! Review collected by and hosted on G2.com.
There is nothing we dislike so far, it is a wonderful service. Review collected by and hosted on G2.com.
Our library switched to the Apollo ILS over four years ago from a legacy system. Migration was about as painless as any migration could be. Having gone through two separate migrations with other libraries I know first hand how difficult they can be.
Customer service is always very helpful and friendly and if they cannot address a problem on the first contact (rarely) follow up has usually been within 24-48 hours. They are continually adding new features which always help staff do their job better.
Regarding costs versus features; Apollo does not have some of the sophisticated features of the enterprise class ILS systems used in large public libraries. That said, Apollo is significantly less expensive and for small to mid sized public libraries those high end features would most likely not be utilized.
I have used six other ILS programs in my career, all of which did an acceptable job. For our application Apollo is by far and away the best choice for both cost and features. Other ILS systems for our sized library are good (and I have used the main competitor), Apollo is better. Review collected by and hosted on G2.com.
I'm finding it difficult to articulate a real dislike with Apollo. So I'll go with the background on the main interface screen is a boring beige. Review collected by and hosted on G2.com.
Extraordinary Customer Service always! One of the ways this is reflected is in the number of customer suggestions that the company incorporates into their product, in a timely way and without price increases. Review collected by and hosted on G2.com.
I am still searching for something to dislike. Review collected by and hosted on G2.com.
I love that the Apollo team is so responsive to my library's needs (and wants). They do everything in their power to add any features that we feel will benefit our patrons and staff. Review collected by and hosted on G2.com.
That I didn't switch to them sooner. We switched to them in 2008 and have been extremely happy since! Review collected by and hosted on G2.com.
So many built-in features; excellent customer service; willingness to listen to customers and make immediate improvements. Review collected by and hosted on G2.com.
Staff side could use a modern look and feel, but that is just cosmetic. It's got power under the hood, like a rat rod! Review collected by and hosted on G2.com.
Ease of use, it is simple for my staff. Learning the new program was not difficult. It also streamlined the Holds process, and made cataloging issues disappear. Most importantly, it displayed my ebook consortium titles and support helped me add a linked search to my library's webpage. I could never get help from my previous vendor. Review collected by and hosted on G2.com.
Nothing really. I see a message about print plugins from time to time that I don't quite understand. But, i just click out of it. Review collected by and hosted on G2.com.
The system offers a lot of functionality to libraries who don't have a ton of resources. The functionality in combination of the rated price points work out for a lot of libraries. Having the software hosted online is a huge benefit to libraries who don't want or can't afford to have a local software server. The staff is also very responsive in assisting and providing resources to its customers. It's unusual to be able to approach the owner at a conference to ask a a question of. Review collected by and hosted on G2.com.
The back end of the system requires a lot of practice to understand where things are located on the back end. For instance, after years, I still have to search for the report or settings that I need. It could use some evaluation in terms of organization and implementation, in other words. Review collected by and hosted on G2.com.
