---
title: AnswerFirst Reviews
meta_title: 'AnswerFirst Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how AnswerFirst works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2026-06-14'
parent_category:
  name: Business Services
  url: https://www.g2.com/categories/business-services
---

# AnswerFirst Reviews
**Vendor:** AnswerFirst  
**Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About AnswerFirst
AnswerFirst is an innovative leader in the communication solutions industry, offering comprehensive and flexible 24/7/365 call center services for businesses around the globe. With over 25 years of experience, we specialize in delivering top-notch customer service through our team of professional, U.S.-based Customer Service Professionals (CSPs). Our services extend beyond traditional call handling; we manage a wide array of business communications including inbound calls, emails, web chats, social media inquiries, and SMS messaging. Our mission is to help organizations streamline their communication processes, ensuring seamless and efficient customer interactions at all times.




## AnswerFirst Reviews
  ### 1. Great company! Really helped me grow my business...

**Rating:** 5.0/5.0 stars

**Reviewed by:** edie k. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 20, 2024

**What do you like best about AnswerFirst?**

Clients get to talk to a competent person who inturn immediatly shares the information with me in a HIPAA secure manner.

**What do you dislike about AnswerFirst?**

Daily call logs are emailed. I do not really need this information but others may benefit from it.

**Recommendations to others considering AnswerFirst:**

Very professional service - no difficult to understand accents. Custom designed to meet my company's unique needs. Excellent customer service for my clients and my business. Quick response to questions and needs.

**What problems is AnswerFirst solving and how is that benefiting you?**

I started a small clinic and did not need to hire any front desk staff inititally. Answer First functioned as my receptionist. They took the time to understand my unique needs and customer service philosophy. They provided helpful insight and suggestions too. For automated recordings they provided me script samples and shared with me demo recordings to assure I was satisfied. I highly reccommend them.

  ### 2. Best Answering Service With The Best Pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 20, 2024

**What do you like best about AnswerFirst?**

Their pricing. I pay an affordable monthly base rate and then a per minute rate only when they actually take calls for me.

**What do you dislike about AnswerFirst?**

I wish they had an app that allowed me to control some of the features instead of just having a web portal. The web portal works fine but I think an app would be easier to use from my phone when I am on the go.

**What problems is AnswerFirst solving and how is that benefiting you?**

I was missing important phone calls (new sales leads) due to being in meetings and on other calls. AnswerFirst ensures all of my business calls are answered by a live English-speaking customer service professional instead of going to my voicemail. Their ability to answer all of my calls professionally and promptly has led to me earning more business.



- [View AnswerFirst pricing details and edition comparison](https://www.g2.com/products/answerfirst/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+23%3A18%3A18+-0500&secure%5Bsession_id%5D=87f6c92e-5ee5-4a48-9e8c-b8ac673126a3&secure%5Btoken%5D=21560b17e0bfef0484d20a84c7672ee0a562e49061c294cce46a455bfb1eea0d&format=llm_user)

## AnswerFirst Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

## Top AnswerFirst Alternatives
  - [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) - 4.9/5.0 (73 reviews)
  - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) - 4.5/5.0 (23 reviews)
  - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - 4.6/5.0 (27 reviews)