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Anecdote Reviews & Product Details

John W.
JW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Anecdote?

Their dashboard is super insightful and you get an insight into customer pain points, what customers love about your product and churn reasons. Very useful when trying to make big decisions about your product tbh.

Great support and had us onboarded same day. Review collected by and hosted on G2.com.

What do you dislike about Anecdote?

That initially I could only sign up with a work email. Review collected by and hosted on G2.com.

What problems is Anecdote solving and how is that benefiting you?

Saves us time tagging reviews and automating sentiment analysis of our overall product. Review collected by and hosted on G2.com.

Anecdote Overview

What is Anecdote?

Anecdote is an AI-powered feedback analytics platform purpose-built for Product, CX, and Engineering teams to uncover a goldmine of insights from their customers' feedback. Plug in your qualitative feedback tickets from sources such as Intercom, Zendesk, App Store and Google Play and uncover the reasons why customers churn.

Anecdote Details
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Product Description

Anecdote is an AI-powered feedback analytics platform purpose-built for Product, CX, and Engineering teams to uncover a goldmine of insights from their customers' feedback. Plug in your qualitative feedback tickets from sources such as Intercom, Zendesk, App Store and Google Play and uncover the reasons why customers churn.


Seller Details
Year Founded
2022
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®

Johnny W.
JW
Overview Provided by:

Recent Anecdote Reviews

SB
Sam B.Small-Business (50 or fewer emp.)
5.0 out of 5
"An exceptional platform for feedback analysis!"
Anecdote is an amazing tool to pull insights from customer support data We have it connected to our intercom, and the insights are amazing. The ...
Salwa B.
SB
Salwa B.Enterprise (> 1000 emp.)
5.0 out of 5
"The Text Analysis Tool You've Been Waiting For!"
The tool is powered by ChatGPT, and let me tell you something, It's a total game-changer! This tool is a time-saver, efficiently processing large...
John W.
JW
John W.Small-Business (50 or fewer emp.)
5.0 out of 5
"Saved me weeks sifting through user reviews"
Their dashboard is super insightful and you get an insight into customer pain points, what customers love about your product and churn reasons. Ver...
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2 out of 3 Total Reviews for Anecdote

5.0 out of 5
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2 out of 3 Total Reviews for Anecdote
5.0 out of 5
2 out of 3 Total Reviews for Anecdote
5.0 out of 5

Anecdote Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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G2 reviews are authentic and verified.
Salwa B.
SB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Anecdote?

The tool is powered by ChatGPT, and let me tell you something, It's a total game-changer!

This tool is a time-saver, efficiently processing large volumes of text including arabic language and providing invaluable insights.

What's even better is the collaborative team behind it. They're open to feedback and make it feel like you're part of the process. Review collected by and hosted on G2.com.

What do you dislike about Anecdote?

Customization: the tool doesn't offer the level of customization needed for unique analysis / management requirements. Review collected by and hosted on G2.com.

What problems is Anecdote solving and how is that benefiting you?

Anecdote significantly improved our team's text feedback analysis efficiency, streamlining the process of identifying action points and priority areas for both the team and stakeholders. Review collected by and hosted on G2.com.

SB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Anecdote?

Anecdote is an amazing tool to pull insights from customer support data

We have it connected to our intercom, and the insights are amazing. The tagging & sentiment analysis are spot on, and helps our team stay up to date with what our customers are saying

It even noticed a bug in our app we hadn't spotted ourselves - can't recommend it enough! Review collected by and hosted on G2.com.

What do you dislike about Anecdote?

No major downsides so far - but hoping they release a few extra intergrations Review collected by and hosted on G2.com.

What problems is Anecdote solving and how is that benefiting you?

It allows us to process & understand large volumes of support tickets - which helps us make product decisions! Review collected by and hosted on G2.com.

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