Amplitude Guides & Surveys Reviews & Product Details - Page 2

CommandBar is the best designed version of “user help” software that I’ve come across. They make it very easy for different teams to use the tool to connect with users, for example, user researchers deploying surveys or product managers deploying tours for new features. There are two areas where CommandBar stands head and shoulders above its competitors - firstly the chatbot (both AI and non-AI) enabled us to answer user questions from both our Help documentation and our insights website, and secondly the CommandBar team are an absolute joy to work with - from my first interaction in the sales process, through to speedy implementation support via slack. Review collected by and hosted on G2.com.

They don’t have every single setting that I’ve seen in older/legacy tools in this space, but we have found the team extremely responsive to adding things we ask for and suggesting workarounds. Review collected by and hosted on G2.com.

CommandBar is a neat tool to power multiple in-product experiences for our company, the most notable of which are an in-site help browser and natural language search. Both contribute to our product’s ease of use and help connect users to what they want to do in our application. Review collected by and hosted on G2.com.

Haven’t explored all the capabilities, though I’m excited about the AI chatbot widget. Review collected by and hosted on G2.com.

Super simple and effective way to communicate users. We use for both proactive “guidance” style campaigns as well as help-oriented. They make it very easy to make the campaigns suggestive and not something our users are likely to dismiss, so our CTRs are much better than I would have expected with a tool like this. Review collected by and hosted on G2.com.

Wish I could use them for email and push notifications as well as the product-based nudging. Review collected by and hosted on G2.com.

The product is amazing and I think it speaks for itself, but what's standing out even more is the amazing support and communication that we've had with the team. Jesse and Joe have been unbelievably helpful and showed us so much information on how CommandBar can help us in specific uce cases, without us even having to ask. They've been proactive and responsive and it's a great experience for us as users.

It's been so good for us to try this out without having to use our developer resources and ask them to code everything for us, the integration was almost effortless. Review collected by and hosted on G2.com.

Nothing that I've come across so far! Any small hurdles I've come across have been answered/ overcome and were always a me problem. Review collected by and hosted on G2.com.

I was looking for a platform to help users in multiple ways and I really like how CommandBar combines chat with the nudges messaging product. The two play nicely together and helps us create cohesive help experiences that can serve all of our users, since many of them have specific questions and requirements. Review collected by and hosted on G2.com.

Wish it were easier to keep track of all the team’s product updates. Review collected by and hosted on G2.com.

CommandBar helps guide our users toward important actions while letting us communicate with them easily. The AI support bot is our go-to for customer help, and both features have clean, easy-to-use interfaces. We also love how the no-code platform makes it simple to experiment and improve things. Plus, the team is great at making sure the tool is helpful without being annoying to users. Review collected by and hosted on G2.com.

I just wish they offered more, like human support and email communication features. Review collected by and hosted on G2.com.

I can trust CommandBar in front of our users. With generative AI, there’s a risk that a chatbot won’t represent the company well. With CommandBar’s chat product, I’m confident in the answer quality and in our ability to use their tools to identify any hallucinations or suboptimal responses quickly and iterate on them.

Additionally, CommandBar's customer support is top-notch! Review collected by and hosted on G2.com.

Built-in advanced analytics would enable us to assess user interactions directly within CommandBar, eliminating the need for third-party integrations to analyze our data externally. Review collected by and hosted on G2.com.

We were looking for a solution to help our users inside our platform, with targetted Tours, Checklists, Contents and Annoucements. Commandbar checked all boxes.

Plus, the product elegantly combines AI chat and messaging. I like that both products aimed at helping users sit under one - doesn’t make sense to me that many products only do one. The implementation of AI chat is very well done.

Analytics allow us to understand where to improve and which content to update.

They also have a great support team who've been helping on a few topics since we onboarded recently. Review collected by and hosted on G2.com.

More training and “academy” type examples. Some times I feel like I am only scratching the surface of the tool. Review collected by and hosted on G2.com.

The sales process felt extremely smooth, which is rare in 2024. It felt much more like making sure it was a match and making sure Commandbar could help us reach our goals.

Within our first few weeks, we saw a 235% increase in support deflection... 75% of our customer questions are now answered by Copilot.

On top of Copilot, we've seen an increase in customers who self-serve thanks to the HelpHub and Spotlight, which have helped us prompt our users to take the actions we need them to take.

It's also been great having everything under the same tool, without compromising quality or functionalities: Product tours, announcements, surveys, checklists, etc. We've seem great early results, and can't wait to improve those results.

Last but not least... Despite being a startup, we feel like Commandbar values our business and is always there to help. They have great support via Slack and we have check-ins with a dedicated CSM to help us reach our goals. Review collected by and hosted on G2.com.

We hit a few roadblocks with the implementation, which was more complex and time-consuming than we expected (mostly for our devs).

That's really all I can think of :) Review collected by and hosted on G2.com.

CommandBar allows us to bring resources that our customers use the most to the forefront, directly within our app. One of best parts of CommandBar is that it can be used by multiple teams without requiring an official “admin” like with some other tools. It’s set up in a way that makes it easy for different folks to make changes / run experiments to see how they impact users. Different nudges, different copy, A/B tests, etc. This is the “Air traffic control” feature for those looking for this in the product. Review collected by and hosted on G2.com.

Nothing comes to mind for dislikes about CommandBar. It's a great tool for what we need it to do! Really want to try the Copilot product to see if it’s accurate enough to put in front of our users but we haven’t gotten around to this yet. Review collected by and hosted on G2.com.