AmplifAI Features
What are the features of AmplifAI?
Reports
- Graphs and Charts
- Score Cards
- Dashboards
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AmplifAI Categories on G2
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Reports
Reports Interface | Reports interface for standard and self-service reports is intuitive and easy to use. | Not enough data | |
Steps to Answer | Requires a minimal number of steps/clicks to answer business question. | Not enough data | |
Graphs and Charts | Based on 10 AmplifAI reviews. Offers a variety of attractive graph and chart formats. | 93% (Based on 10 reviews) | |
Score Cards | As reported in 10 AmplifAI reviews. Score cards visually track KPI's. | 92% (Based on 10 reviews) | |
Dashboards | As reported in 10 AmplifAI reviews. Provides business users an interface to easily design, refine and collaborate on their dashboards | 93% (Based on 10 reviews) | |
Reports Interface | Reports interface for standard and self-service reports is intuitive and easy to use. | Not enough data | |
Share Reports | Receive email reports and notifications regarding metrics. | Not enough data | |
Steps to Answer | Requires a minimal number of steps/clicks to answer business question. | Not enough data |
Data Updates
Historical Snapshots | Ability to track historical data. | Not enough data | |
Real-Time Updating | Track metrics in real time with consistent and frequent updates. | Not enough data | |
Email Reports | Receive email reports and notifications regarding metric. | Not enough data | |
Historical Snapshots | Ability to track historical data. | Not enough data | |
Real-Time Updating | Track metrics in real time with consistent and frequent updates. | Not enough data |
Incentives
Badges | Assigns achievement badges to high-performing employees based on pre-determined standards. | Not enough data | |
Triggers | Automatically recognizes achievements that should be added to the leaderboard. | Not enough data | |
Commission Calculator | Helps users determine sales goals by calculating potential commission rates. | Not enough data | |
Leaderboards | Highlights top-performing employees to publicly reward their achievements. | Not enough data |
Personalization
Profiles | Creates user profiles similar to social media pages that display private or public statuses and updates. | Not enough data | |
Custom Reports | Generates reports with customizable fields to further understand employee performance. | Not enough data | |
Dashboards | Visualizes individual and team insights such as new leads and outbound calls. | Not enough data | |
Goal Setting | Allows teams to set trackable goals within the tool. | Not enough data |
Administrative
Integration | Integrates with CRM and financial systems to help determine goals | Not enough data | |
Employee Structure | Organizes team members by roles, activities and objectives and weighs tasks by importance. | Not enough data | |
Behavior Monitoring | Allows managers and administrators to peruse profiles and monitor employee behavior and performance. | Not enough data |
Quality Assurance
Evaluation | Provides tools for evaluating customer interactions | Not enough data | |
Calibration | Offers features for maintaining fair and consistent scoring | Not enough data | |
Reports | Generates quality and performance reports | Not enough data |
Engagement
Feedback | Tools for providing personalized feedback and coaching sessions | Not enough data | |
Dashboards | Provides a centralized dashboard for agents to view their scores and feedback | Not enough data | |
Training | Tools for educating and training agents | Not enough data |
Performance
Integrations | Integrates with other customer service or CRM software | Not enough data | |
Compliance | Helps ensure customer privacy and data protection | Not enough data |
Marketing Gamification
Templates | Offers templates or examples of commonly used competition or game structures | Not enough data | |
Simultaneous Competitions | Allows administrator to run multiple campaigns at the same time | Not enough data | |
Behaviors | Ability to define and track custom user behaviors | Not enough data | |
Rewards | Offers a variety of different rewards for completing actions | Not enough data | |
Customization | Allows administrator to create custom competitions and rewards based on marketing campaigns | Not enough data | |
Mobile App | Mobile app or mobile optimized site allows users to participate and view scores on their mobile devices | Not enough data |
Integrations
CRM Integration | Integration with CRM software to access and incorporate customer data | Not enough data | |
Social Media Integration | Integration with popular social networks for users to promote content or share their progress | Not enough data |
Platform
Public Leaderboard | Offers a public leaderboard for users to view current standings | Not enough data | |
Private Leaderboard | Offers a private leaderboard for administrators to view current standings | Not enough data | |
Analytics | Measure and report on user engagement with the platform | Not enough data |
Workforce Management
Agent Availability | Offers complete visibility into agent availability to efficiently create and manage schedules. | Not enough data | |
Skills Management | Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. | Not enough data | |
Shift Scheduling | Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. | Not enough data | |
Agent Self-Service | Allows agents to set their own preferences, request time off, and trade shifts. | Not enough data | |
Mobile Access | Allows users to access the software using mobile devices. | Not enough data |
Administration
Automation | Automates some or all operation related tasks | Not enough data | |
Performance Analysis | Monitors call volume and quality to evaluate agent performance. | Not enough data | |
Dashboards | Has a centralized dashboard for users to interact with. | Not enough data | |
Forecasting | Forecasts scheduling needs based on historical data. | Not enough data | |
Intraday Management | Tracks agent workloads throughout the day and helps supervisors allocate resources as needed. | Not enough data |
Visualization
Graphs and Charts | Offers a variety of attractive graph and chart formats. | Not enough data | |
Score Cards | Score cards visually track KPI's. | Not enough data | |
Dashboards | See feature definition | Provides business users an interface to easily design, refine and collaborate on their dashboards | Not enough data |
Formats | Allows one to create and export visualization into various formats (PNG, JPEG, etc.) | Not enough data |
Collaboration
Sharing | Provides the ability to easily share visualizations. | Not enough data | |
Co-Editing | Allows multiple users to edit and create visualizations together. | Not enough data | |
Devices | Has the ability to edit visualization across devices and device types (e.g. computer and phone). | Not enough data |
