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Amio Reviews & Product Details

Verified User in Civic & Social Organization
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Amio?

I appreciate the immediate support from Amio's success manager via Slack.

The chatbots are excellent at managing donor inquiries, and the direct

communication channel ensures any issues are swiftly addressed. Review collected by and hosted on G2.com.

What do you dislike about Amio?

The deployment was delayed. However, with better initial coordination on our part, the process could have been smoother. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

Amio significantly reduces our team's workload by automating responses to

donor questions, ensuring we provide timely support during critical

fundraising periods. Review collected by and hosted on G2.com.

Amio Overview

What is Amio?

Amio is an AI conversational platform leading the industry of customer service automation. An easy-to-use and extremely efficient solution helps your customer support team by responding to over 80 % of questions. The customer experience team benefits from 24/7 real-time support across multiple channels. And finally, the sales and marketing departments see an increase in pre-sales engagement with proactive outreach. If you have any questions about us and our solution or want to try our free trial visit our website and contact us!

Amio Details
Discussions
Amio Community
Languages Supported
Bosnian, Czech, Danish, German, English, Estonian, Finnish, French, Croatian, Italian, Dutch, Norwegian, Slovak, Slovenian, Spanish, Serbian, Swedish
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Product Description

Amio is an easy to use conversational AI platform that enables the creation of highly reliable chatbots.


Seller Details
Seller
Amio
Year Founded
2017
HQ Location
Prague, Czech Republic
Twitter
@amio_io
48 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®

Matouš K.
MK
Overview Provided by:
E-commerce chatbots and email bots | Automating 70+ % customers’ questions using AI | CEO & Founder @ Amio

Recent Amio Reviews

Martin  B.
MB
Martin B.Small-Business (50 or fewer emp.)
5.0 out of 5
"AI Fundraising"
The chatbots are doing a great job with handling both the donor inquiries, and the questions from founders of public collections. The chatbot perfo...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Amio is an affective mailbot, which makes our job easier."
Its easy to use, gives a lot of options to filter the searches.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"AI Fundraising"
I appreciate the immediate support from Amio's success manager via Slack. The chatbots are excellent at managing donor inquiries, and the direct ...
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Amio Media

Amio Demo - Reduce Support Costs
Reduce your support costs by automating over 80% of customer requests!
Amio Demo - Train Design Deploy
Train Design Deploy
Amio Demo - Integrate
Integrate our solution in over 11 channels of communication with clients!
Amio Demo - Interaction Insights
Learn from past interactions, get insights for improvement and measure the bots performance!
Answer a few questions to help the Amio community
Have you used Amio before?
Yes

22 out of 23 Total Reviews for Amio

4.8 out of 5
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22 out of 23 Total Reviews for Amio
4.8 out of 5
22 out of 23 Total Reviews for Amio
4.8 out of 5

Amio Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AmioQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Martin  B.
MB
Head of Product
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Amio?

The chatbots are doing a great job with handling both the donor inquiries, and the questions from founders of public collections. The chatbot performs really well after being trained on our knowledge data and is able to answer even very random queries. Review collected by and hosted on G2.com.

What do you dislike about Amio?

The deployment was postponed, partly because we weren’t fully prepared. However, with more effective early coordination, the process could have been more efficient. I'm looking forward to seeing more analytics features, to better understand . Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

Amio significantly reduces our fundraising and suppport team's workload by automating responses to both the donor and founder questions, ensuring we provide timely support during critical fundraising periods. Amio is able to automate a lot of conversations without the need of a human assistance. Review collected by and hosted on G2.com.

L
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Amio?

Amio provides an incredibly user-friendly platform for creating and managing

GPT chatbots specifically designed for e-commerce. The tool simplifies the process with an intuitive interface, making it easy for anyone, even without extensive technical skills, to set up a functional and effective chatbot. Additionally, the analytics feature offers great insights into the bot's performance, highlighting areas that need improvement and allowing you to optimize the bot for better customer interactions. Review collected by and hosted on G2.com.

What do you dislike about Amio?

The only downside I've noticed is that while the tool offers high-level analytics and the ability to dig deep into specific conversations, I cannot export the data. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

Amio offers a great way to reach out to our customers, solve their problems, answer their questions and generally automate the often time-consuming communication with our customers. Being represented by the Amio chatbot means we have more time to focus on activities that lead to not only improving our service, but to higher customer satisfaction. Review collected by and hosted on G2.com.

AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Amio?

Amio offers an intuitive setup with its chatbot template specifically designed

for e-commerce, making it quick and easy to get started. The AI/GPT integration ensures that most customer questions are handled efficiently and accurately, saving time and resources. Additionally, the use of product feeds ensures that the chatbot is always up-to-date with the latest products and information. Review collected by and hosted on G2.com.

What do you dislike about Amio?

Occasionally, the AI might need further training to understand more complex or niche questions, but overall, it performs well. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

There are two main reasons for using Amio. The first is to answer quickly to

pre-sales and after-sales questions 24/7. The second is to increase online

conversion by recommending the right product to our customers. Review collected by and hosted on G2.com.

Florin L.
FL
Customer Order Management
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Amio?

First of all, I like the communication with the part of the Amio team, that I am working with to implement AI Chatbot and Mailbot for our company. Then, I like the tool through which we train an manage the AI. Review collected by and hosted on G2.com.

What do you dislike about Amio?

Nothig so far. The team acts with professionalism, so there is nothing to complain about. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

Amio is helping us find AI sollutions for customer interactions through the help of the AI mailbot and chatbot that we are implementing. Review collected by and hosted on G2.com.

Verified User in Music
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Amio?

Its easy to use, gives a lot of options to filter the searches. Review collected by and hosted on G2.com.

What do you dislike about Amio?

The analytics could provide more detailed informations. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

Amio has streamlined our customer interactions by enabling us to build

AI-powered email bot. The email automation ensures no inquiry is missed. The

automation level exceeded our expectations. What is not automated is

handed over to our help-desk as before. Review collected by and hosted on G2.com.

Michal H.
MH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Amio?

I like that the email bot is easy to use and includes valuable analytics. Review collected by and hosted on G2.com.

What do you dislike about Amio?

There are no dislikes i can think of at this moment. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support. Review collected by and hosted on G2.com.

Radim M.
RM
Ředitel marketingu
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Amio?

A solid and well thought out app. Easy to use and works great. We only tested the app, but it ran in heavy traffic and worked as it should. I have to give the most praise to the team who did a great job of explaining everything, helping with installation and initial setup and training. Review collected by and hosted on G2.com.

What do you dislike about Amio?

Nothing important mattered. In the end, we did not decide on Amio because another application better met our requirements and fit better with the expected costs. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

It’s solving the problem of having 24/7 fast response support. It automates a

large portion of the requests coming our way Review collected by and hosted on G2.com.

Dastan T.
DT
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amio?

Amio.io offers seamless multichannel communication, simplifying interactions with clients. Its robust data analytics provide valuable insights for informed decision-making. Easy integration with other tools streamlines workflows, and exceptional support ensures a smooth experience. Customization options and flexibility enhance client satisfaction. Amio.io is a powerful solution for effective communication. Review collected by and hosted on G2.com.

What do you dislike about Amio?

Limited free plan, potentially high costs for extensive usage, and a learning curve for complex customization may be considered drawbacks of Amio.io. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

Amio is solving communication challenges by streamlining multichannel interactions, offering analytics for informed decisions, and providing customization for enhanced client engagement. These benefits improve overall efficiency and client satisfaction. Review collected by and hosted on G2.com.

PM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Amio?

The active and hands on experience with email automation from their team. Review collected by and hosted on G2.com.

What do you dislike about Amio?

Nothing I can think of. Everything was fine. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

Amio's email automation enhances our customer support processes, ensuring faster response times and more efficient assistance for our customers. This has significantly improved our customer satisfaction and overall support efficiency. Review collected by and hosted on G2.com.

VS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Amio?

I liked the easy onboarding process, high amount of collected leads and the help with customer service. Review collected by and hosted on G2.com.

What do you dislike about Amio?

Right now I can't think of anything to write in this field. Review collected by and hosted on G2.com.

What problems is Amio solving and how is that benefiting you?

It is benefitting us by automating a lot of our support requests and collecting leads from our webchat. Review collected by and hosted on G2.com.