Amio Features
What are the features of Amio?
Responses
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences
Platform
- Live chat
- Integrations
- Branding
- Analytics
- Collection of information
Top Rated Amio Alternatives
Amio Categories on G2
Filter for Features
Self-Service Experience
Knowledge Base | Provides a repository of information that can be used by those seeking support. | Not enough data | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. | Not enough data | |
Community Forums | Enables users to engage with other users to solve common issues. | Not enough data | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices | Not enough data | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences | Not enough data |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | Not enough data | |
Automation | Automates some or all operation related tasks | Not enough data | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences | Not enough data | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | Not enough data |
Messenger
Sequencing | Mapped-out responses for conversations. | Not enough data | |
AI | Artificial intelligence (AI) and chatbot involvement. | Not enough data | |
Live Chat | Live human component of conversations. | Not enough data | |
Customization Interface | Quality of interface for designing and customizing conversation maps. | Not enough data |
Channels
Social Media | Conversations enacted over social media. | Not enough data | |
Website | Conversations enacted through embedding or pop-ups on websites. | Not enough data | |
Text Message (SMS) | Conversations enacted through text message (SMS). | Not enough data | |
Voice Assistants | Conversations enacted through voice assistants. | Not enough data | |
Other | Conversations enacted through other channels. | Not enough data |
Customers
Targeting | Overall quality of customer targeting based on needs or situations. | Not enough data | |
Profiles | Creation and modification of customer profiles based on conversations. | Not enough data | |
Analytics | Reporting based around specific and overall conversation results. | Not enough data | |
Lead Gathering | Capture and organization of leads from conversations. | Not enough data | |
Sales Conversion | Success rate of conversations leading to customer purchases. | Not enough data |
Responses
Customization | Customize your chat workflows with rules and automations. 15 reviewers of Amio have provided feedback on this feature. | 92% (Based on 15 reviews) | |
Control | As reported in 15 Amio reviews. Control who the chatbot converses with (and when). | 92% (Based on 15 reviews) | |
Route To Human | As reported in 14 Amio reviews. Has the ability to connect interlocator with a human agent when the need arises. | 98% (Based on 14 reviews) | |
Menu bars | Based on 14 Amio reviews. Can provide interlocators with menus, through which they can choose a relevant response. | 94% (Based on 14 reviews) | |
Drip sequences | Based on 10 Amio reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. | 92% (Based on 10 reviews) |
Platform
Live chat | Provide tools for live chat on one's website. 12 reviewers of Amio have provided feedback on this feature. | 93% (Based on 12 reviews) | |
Integrations | Based on 11 Amio reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | 94% (Based on 11 reviews) | |
Branding | As reported in 13 Amio reviews. Has the ability to customize look and feel of chatbot to match` company branding. | 94% (Based on 13 reviews) | |
Analytics | Gives user the ability to analyze conversations with the chatbot and see its performance. 12 reviewers of Amio have provided feedback on this feature. | 93% (Based on 12 reviews) | |
A/B testing | Allows users to test the efficacy of various responses through A/B testing. | Not enough data | |
Role-based access | Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | Not enough data | |
Collection of information | Based on 11 Amio reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 91% (Based on 11 reviews) |
