Altitude Reviews & Product Details

With the help of altitude , we can easily be able to call the client. We can listen to the recording of the client at any time. So, I love to work . The voice system is also good. Review collected by and hosted on G2.com.

I dislike about Altitude is that sometimes we can able to connect some of the client. Review collected by and hosted on G2.com.

The administration of the solution in general is simple once you get used to the product.

The Altitude Script language is surprisingly robust, although it has some limitations that should be addressed.

The administration of the campaigns is more complicated than that of the IVR channels, but in general, it is simple once you get used to the right tools. Review collected by and hosted on G2.com.

The learning curve is very steep at the beginning. The information from the different manuals is extensive but sometimes scattered and does not reflect all the situations you may encounter when managing the solution. Without a doubt, the administration of the internal Database managed by altitude leaves much to be desired. Also, the USupervisor tool has terrible usability in large solutions, although the version 8.5 is yet to be tested. Review collected by and hosted on G2.com.

Capacidad de adaptación a negocio con desarrollos rápidos gracias a la utilización de su script. Equipo de desarrollo profesional contratado directamente con Altitude Software.

Gran solución como producto de desarrollo de campañas de Telemarketing. Desarrollo rápido e informes de negocio con toda la información necesaria para el seguimiento de la campaña: volumenes, actividad por gestor, traza de los argumentarios, resultado del contacto, etc.

Ejecutable en entorno Citrix lo que facilita su ejecución en diferentes centros, incluso en el extranjero (nuestra experiencia, servidores en Madrid e instalaciones en México, Italia, Australia, etc.) Review collected by and hosted on G2.com.

En Contact center de llamadas entrantes:

- Estabilidad, sensible frente a fallos de infraestructura como pérdidas de conexión con una base de datos o corte de red, la instalación cae por completo.

- Escalabilidad, no para grandes C. Center. Review collected by and hosted on G2.com.

Altitude Software mediante su ecosistema de APIs, facilita las posibilidades de integración con las aplicaciones corporativas ya existentes. De esta forma, permite al usuario reducir el impacto que supone el cambio de aplicativo y a la vez permite a la compañía introducir las capacidades que ofrece la plataforma.

Excelentes capacidades de marcación en modo predictivo permitiendo incrementar considerablemente las opciones de contactación sin molestar a nuestros clientes Review collected by and hosted on G2.com.

La configuración y parametrización de nuevas campañas junto requiere de demasiado tiempo y pasos. El proceso de configuración debería ser más sencillo sobre todo en la parte de la PBAX y reglas de enrutamiento.

La resolución de incidencias es a veces demasiado larga. El proceso de escalado no es tan ágil como gustaria Review collected by and hosted on G2.com.

Plataforma consegue monitorar todo o ambiente de telefonia ponta a ponta. Review collected by and hosted on G2.com.

Layout de relatórios ruins e utilizaçaõ complicado. Review collected by and hosted on G2.com.

The flexibility of the platform, which enables customized strategies for each business niche Review collected by and hosted on G2.com.

I miss being able to automate the processes of loading and moving mailing, activation and deactivation of campaigns, and being able to define the dialing intensity percentage-wise between business segments. Review collected by and hosted on G2.com.

The high altitude form allows integration with various products and in an easy way. The campaign settings are simple and objective. Review collected by and hosted on G2.com.

The correction of bugs is time-consuming. Patches are often released with problems and it is only possible to fix them by installing new patches. Review collected by and hosted on G2.com.

Ser un producto allinone, en continua evolución, con las últimas funcionalidades presentes y acuerdos importantes con los partners del mercado. La fuerza comercial (preventa/postventa) lo hacen diferencial respecto a otros productos del mercado. Review collected by and hosted on G2.com.

Los tiempos de respuesta cuando se generan incidencias en sus sistemas de ticketing, que la evolución del producto no acompañe a los clientes con un plan de migración de versiones que se quedan obsoletas a nuevas versiones del producto. Review collected by and hosted on G2.com.

The availability of the Platform is a factor to be considered. Review collected by and hosted on G2.com.

Licensing model, the ideal is that we have a model where we use the licenses to the least extent possible. Review collected by and hosted on G2.com.

The powerful capabilities of Altitude to produce and execute outbound calls campaigns Review collected by and hosted on G2.com.

The inbound contact managent and the platform stability on Customized configurations eventually Review collected by and hosted on G2.com.