AlertOps Reviews & Product Details - Page 3

Everything is streamlined and it adds in so much automation. If you're stuck doing things manually to manage your call rotation this is what you need. Support is great as well. We've found it's reduced false positives/less critical events. I wouldn't call integration easy but support was on the ball to get us going. Review collected by and hosted on G2.com.

The setup was a bit challenging and we did have to work with support. But the amount of customiztion they give you is great. Review collected by and hosted on G2.com.

The base integrations are more than enough to get an effective user-based alert system in place. The automatic escalations are great for ensuring no alert is missed. Review collected by and hosted on G2.com.

The automatic schedule rotation was more convoluted than I would have liked to set up and configure. I think some streamlined documentation and some pre-configured templates would aid in first time setup Review collected by and hosted on G2.com.

AlertOps is a powerful and comprehensive on-call monitoring and alerting platform that can help MSPs improve their incident management and response. It has many features and benefits, such as integration, customization, usability, and reliability. . AlertOps has provided us with several benefits, such as improved oncall management, reduced alert fatigue, faster incident response, and better visibility and accountability. Review collected by and hosted on G2.com.

Learning curve: We had to spend some time to understand the concepts, and workflows of AlertOps to configure the settings and integrations properly with their guidance. Review collected by and hosted on G2.com.

AlertOps allows us the freedom to receive alerts how and when we want them. Their support team is top notch as well, big shoutout to Lex and Ash! Review collected by and hosted on G2.com.

My only complaint would be having to do multiple schedules for our different shifts, but that would just be a nitpick at best. Review collected by and hosted on G2.com.

The automated Incident Management : Streamlines incident detection and response with automated workflows.

On-Call Scheduling : Flexible and customizable on-call schedules to ensure 24/7 coverage. Review collected by and hosted on G2.com.

The menu are a big confusing at first look but are very easy to use when you learn to use it. Review collected by and hosted on G2.com.

I like how professional and courteous the team is all around. From the techs to the sales team. Everyone has been helpful and accomdating.

The tool is also relatively easy to use

The Support team helps with integrations which is a great service. Review collected by and hosted on G2.com.

Nothing as of yet. We have it rolled out in a few regions and currently in the process of getting it rolled out to all of compass Review collected by and hosted on G2.com.

How user friendly it was and offered a lot with custom alerts. Review collected by and hosted on G2.com.

Getting woken up late at night, also if I assign myself an alert and another pops through with the same messaged it should not alert me merge into the assigned alert. Review collected by and hosted on G2.com.

AlertOps has been a great solution for our on-call rotation, and has resulted in very happy customers due to the hasty response we give them. Review collected by and hosted on G2.com.

The user interface is a little clunky and could be improved. Review collected by and hosted on G2.com.

It's fairly straightforward to setup (and easy to get the basics done). Review collected by and hosted on G2.com.

The UX is a little rough, and some features are not well explained. For instance, when creating a new integration, the source field will change the name of the endpoint URI (and it doesn't warn you or provide any tooltips to explain the changes you're making). Review collected by and hosted on G2.com.

This helps our business greatly with up to date alerts to monitor our system. Has saved us countless times to respond to P1 tickets. Review collected by and hosted on G2.com.

Nothing, this system is very inituative and easy to use. Review collected by and hosted on G2.com.