It seamless syncing with our Active Directory and easy to use interface for incident response. Review collected by and hosted on G2.com.
Maybe having more logging capabililites for incident response Review collected by and hosted on G2.com.
434 out of 435 Total Reviews for AlertMedia
Overall Review Sentiment for AlertMedia
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AlertMedia is an easy to use, streamlined, out of band communication tool that can send messages at a click of the button. The threat intelligence mixed with measuring the responses and readability of the messages you send out are extremely useful and practical. We already have two instances where we recieved verified actionable information through AlertMedia prior to the news media's picking up the story. In times of a crisis, these few extra minutes can make all the difference when it comes to our employee's safety. Review collected by and hosted on G2.com.
Having to turn on Geolocate to get accurate information is a struggle for construction workers to grasp. I have also learned that if you do not open the notifications, they will turn off after so long. Review collected by and hosted on G2.com.
The best part of Alert Media is how user-friendly the platform is; the alerts and notifications are customisable to suit each user. The on-hand support with analysts is fantastic. The quarterly sync with the Alert Media team is a great opportunity to learn about new features and customise the information we receive. Our team has used the mass communication tool on a couple of occasions, and it has been vital to getting information to our staff quickly during an incident.
Can't praise them enough. Great work. Review collected by and hosted on G2.com.
None off the top of my head. I think the team is working on Slack integration at the moment, which will in the future be a very handy cross-platform tool. Review collected by and hosted on G2.com.
AlertMedia's support team are incredibly helpful and easy to work with. The level of threat intelligence across the US is detailed and tailored for business travalers. The AlertMedia platform has a depth of customisation depending on the needs of the customer. AlertMedia continues to develop the platform, striving to make it better with innovation and optimisation through AI and the integration of external sources. Review collected by and hosted on G2.com.
The depth of threat intelligence is strong within the US. Our business model covers a global footprint, and the level of intelligence in high-threat areas such as the Middle East does not reflect the same detail as the US. Travel brief locations are written for cities with populations over 2 million, this leaves key business hubs, or high-threat areas under that threshold unprovided for. We provide a managed AlertMedia account service for our customers and the platform needs some refinement to deliver this to its full capability. We are unable to have a dedicated SOS function as this is not available in locations outside of the US. Review collected by and hosted on G2.com.
The Graphic User Interface is great! It is very easy to move through the system as an administrator. The proprietary application is an excellent value add. Customer Service / Customer Success is top notch and the support team made implementation a breeze. Review collected by and hosted on G2.com.
Our SSO interface was a little clunky at first and we did need some assistance in cleaning up the AD transfer. However, these were quickly resolved. Moving from a different vendor to AlertMedia, it took me a little bit of time to get use to how the templates were organized, however, I have been able to work through my own customization of the template folders. Review collected by and hosted on G2.com.
Alert Media is simple to learn and use and the alerts are always spot on. I have used their alerts many times to activate incident command in certain markets be it for weather or other situations.
Any issues I have encountered have been handled quickly and efficiently. Review collected by and hosted on G2.com.
If you open up to receive all alerts, especially if you have areas across the nation, you will receive so many alerts you can't keep up with them all. I had to go in and narrow the scope as to what I would revieve. Review collected by and hosted on G2.com.
At St. Joseph's Health, we value AlertMedia's intuitive interface, which enables our team to send notifications swiftly with minimal training. The platform's multichannel communication capabilities encompassing email, text, voice, desktop alerting, MS Teams and app-based alerts ensure that all staff receive critical updates promptly, regardless of their location or device.
Additionally, the customizable alert templates allow us to tailor messages to specific departments and scenarios, enhancing the relevance and effectiveness of our communications. The rapid implementation process, supported by AlertMedia's responsive customer service, facilitated a seamless integration into our daily operations. Review collected by and hosted on G2.com.
We found that the initial contact upload process with AlertMedia was somewhat challenging until we moved to a new automation system. Integrating contacts required a bit more manual setup than expected, which took additional time and coordination Review collected by and hosted on G2.com.
Alert Media allows our team/company to steamline critical information with its ease of use. Enabling those with their phones near by the possibility a quick emergency response/evacuation ASAP. In our shop, we've got a QR code for employees to scan, making the ease of implentation quick and painless. The ability to evacuate our entire shop/office in under 9 min, having designated areas for each group. The options for integration are great. Being able to make changes within our system, also getting amazing customer support, we're able to streamline the processes with the hope of setting new records in evacuation times.
Also, the time frame in which everyone is checked safe/not safe/not on site has only improved. One great feature is we're able to directly contact anyone whom marks "not safe" to verify where/why they're in an unsafe situtation.
Amazing tool! Review collected by and hosted on G2.com.
Although I'm not on the admin team, I talk with the department. So far, with all the great customer support they've gotten. I've not heard any complaints.
As a team, we've come together to review drills. We're able to take our ideas of improvements and sent them in for adjustments. Again, great feedback from our onsite first responders, admin. Review collected by and hosted on G2.com.
Mass communication system is very easy to use. Notifying business partners about incidents or potential threats can be done quickly in just a few steps.
Alert subscriptions are able to be sent via email or text that allow you to stay informed about global events. Alerts provide information about potential threats in a timely manner which allow for quick reaction time.
Templates are easy to create for frequently used forms of communications. Review collected by and hosted on G2.com.
Alert subscriptions are customizable, however, I still receive more information than I need due to the options not being specific enough. Review collected by and hosted on G2.com.
Alertmedia was very easy to implement. The support team worked with us every step of the way, from system training with administrators to integration set up with IT. The interface is very user friendly and the app has been an effective tool. We communicate on a daily basis and having multiple methods to do so was a must. Alertmedia answered the call! Review collected by and hosted on G2.com.
Only negative is not having unlimited text messages as other providers have. Review collected by and hosted on G2.com.
We were able to easily set up dynamic groups to associate people to our different locations and customize they types of threats and severity levels of those threats that we wanted to monitor and be notified about. The product is easy to use, very flexible and the customer support provided by our dedicated AlertMedia Customer Success Manager assigned to our account was a valuable resource in helping get everything set up just how we needed it. I use it daily to keep tabs on threats that may affect my organization. Review collected by and hosted on G2.com.
We initially set up our employee synchronization with Active Directory (AD), but ultimately decided that was not ideal since there were duplicate entries for the same person in AD and non-employees (contractors) in our AD as well. We ultimately switched to a synchronization with Workday which has a 1-to-1 employee listing and that worked great (and was easy to do). Review collected by and hosted on G2.com.
