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Top 10 Aisera Alternatives & Competitors

(121)4.4 out of 5

Looking for alternatives or competitors to Aisera? AI Agents is a widely used technology, and many people are seeking sophisticated, quick software solutions with ai text generation and ai text summarization. Other important factors to consider when researching alternatives to Aisera include customer service and user experience. The best overall Aisera alternative is Kore.AI. Other similar apps like Aisera are Zendesk Support Suite, Intercom, Freshservice, and ServiceNow IT Service Management. Aisera alternatives can be found in AI Agents but may also be in Live Chat Software or IT Service Management Tools.

Best Paid & Free Alternatives to Aisera

Kore.AI
Zendesk Support Suite
Intercom
Freshservice
ServiceNow IT Service Management
Genesys Cloud CX
Tidio
Drift

Top 10 Alternatives to Aisera Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Aisera stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Financial Services, and find the best product for your business.

Kore.AI

By Kore.ai

(379)4.7 out of 5

Optimized for quick response

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.

Categories in common with Aisera:

Reviewers say compared to Aisera, Kore.AI is:

Easier to set up

Easier to admin

More usable

See all Kore.AI reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Aisera:

Reviewers say compared to Aisera, Zendesk Support Suite is:

More usable

Easier to admin

Better at meeting requirements

See all Zendesk Support Suite reviews

Sponsored

Serviceaide ChangeGear

(99)3.9 out of 5

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

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Reviewers say compared to Aisera, Serviceaide ChangeGear is:

Slower to reach roi

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Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Aisera:

Reviewers say compared to Aisera, Intercom is:

Easier to admin

Easier to set up

More usable

See all Intercom reviews

Freshservice

By Freshworks

(1,238)4.6 out of 5

Optimized for quick response

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Categories in common with Aisera:

Reviewers say compared to Aisera, Freshservice is:

Easier to admin

Easier to set up

More usable

See all Freshservice reviews

ServiceNow IT Service Management

By ServiceNow

(872)4.3 out of 5

ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Categories in common with Aisera:

IT Service Management (ITSM) Tools

Reviewers say compared to Aisera, ServiceNow IT Service Management is:

Slower to reach roi

Easier to admin

Easier to set up

See all ServiceNow IT Service Management reviews

Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

Optimized for quick response

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Aisera:

Get a quote

Reviewers say compared to Aisera, Genesys Cloud CX is:

Slower to reach roi

More usable

Easier to admin

See all Genesys Cloud CX reviews

Tidio

By Tidio

(1,614)4.7 out of 5

Optimized for quick response

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Aisera:

Reviewers say compared to Aisera, Tidio is:

Easier to set up

Easier to admin

More usable

See all Tidio reviews

Drift

By Salesloft

(1,251)4.4 out of 5

Optimized for quick response

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with Aisera:

Get a quote

Reviewers say compared to Aisera, Drift is:

Easier to set up

Easier to admin

More usable

See all Drift reviews

Jira Service Management

By Atlassian

(779)4.2 out of 5

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Categories in common with Aisera:

IT Service Management (ITSM) Tools

Reviewers say compared to Aisera, Jira Service Management is:

Better at meeting requirements

See all Jira Service Management reviews

#10

PagerDuty

By PagerDuty

(889)4.5 out of 5

PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

Categories in common with Aisera: