What I like best about Airwallex is its seamless global banking experience. The platform offers easy online account management, local accounts in 13 major markets for hassle-free international payments, competitive fees, and powerful integrated solutions like APIs and payment links. It truly simplifies global operations for businesses. Review collected by and hosted on G2.com.
What I like least about Airwallex is the mobile app. It's quite basic and lacks many options, which can be inconvenient for managing complex financial tasks on the go. Expanding the app’s functionality would greatly enhance the overall experience. Review collected by and hosted on G2.com.
33 out of 34 Total Reviews for Airwallex
Overall Review Sentiment for Airwallex
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I tried Airwallex to manage my business finances and expenses, and created multiple currency accounts to make transfers. I found the platform fast and easy to use, and I didn't experience any security issues when I was using the platform on a regular basis. I tried reporting, contacted customer service and got a virtual company card as well. I found it easy to create new cards (physical/virtual). I loved the Rewards features, providing discounts with various service providers, such as Canva or Zendesk. Review collected by and hosted on G2.com.
When compared with Wise Business, Airwallex doesn't offer cashback rewards or savings for business funding. Also, I would welcome new features related to lending & borrowing in the future, as small businesses always need access to funding. There was nothing that I disliked in particular.
The desktop platform is pretty robust but I haven't had a chance to experience the mobile app yet. Review collected by and hosted on G2.com.
Airwallex offers a really good and effective exchnage rate for paying international suppliers and to tranfer money between entities stationed in various countries. It's pretty easy and simple with less clicks and few steps until the final page. I like the integration and the ease of use. Thier after sales service and cutomer support is bang on, this helps a lot and resolving issues quickly. Review collected by and hosted on G2.com.
Reconciling Airwallex can be really difficult at time as it has various wallets and each wallet has it's own balance making it a liitle tricky when you are looking at it wholistically. It restricts connection to any othe software than Xero which is a big big downside and it then increases a loyt of manual import of data and checking. I understand that one needs to maintain privacy of the credit card the person holds but maybe they can get a new feature where assistants can take hold of everything going on the card. Review collected by and hosted on G2.com.
I really like how easy Airwallex makes handling international payments. The platform is super straightforward, and I love that we can manage multiple currencies without all the extra hassle. The rates are solid, and it’s nice to know exactly what fees we’re dealing with.
On top of that, the company cards are a game-changer. It’s really simple to issue them and set spending limits, and I love how we can tag and review expenses in real-time. Plus, it syncs perfectly with Xero, which makes tracking everything a breeze.
Also, the recent rollout of the Airwallex expense reimbursement feature has been so helpful for our team. It’s made managing and submitting reimbursements way easier and more efficient.
Overall, it just simplifies cross-border transactions and financial management so much. Review collected by and hosted on G2.com.
Honestly, there isn’t much I dislike about Airwallex, but if I had to pick two things, it’s that Airwallex doesn’t have a per diem and mileage reimbursement feature yet. It would be great to have those features available to make things even more streamlined for the team. That said, I’ve heard they’re working on it, so I’m really looking forward to those being rolled out soon. Overall, though, it’s still a great platform, and I’m excited to see what’s coming next! Review collected by and hosted on G2.com.
We’ve been using Airwallex for our employee expense claims, and it has truly transformed the way we handle expenses in our company. From the moment we began working with the Airwallex team, the process has been smooth and straightforward. Setting up, testing, and rolling out the tool was made incredibly easy thanks to their collaborative approach, providing clear guidance every step of the way.
Once we went live, the support we received was outstanding. The Airwallex team ensured we had access to all the resources we needed to address any concerns or optimise our use of the platform. They’ve been there for us from day one, providing assistance and timely responses whenever required.
The tool itself is extremely user-friendly, and our employees quickly adopted it with ease. It has significantly improved their experience, as they can now submit expense claims effortlessly, and the process of getting reimbursed is faster than ever. On the back end, Airwallex integrates seamlessly with our business, reducing the time spent on manual checking, auditing, and processing expenses.
Overall, Airwallex has enabled us to streamline our expense management, making it a more efficient and enjoyable process for both our employees and the business. We’ve seen tangible improvements in time savings and a smoother expense claim process, creating a much better experience across the board. Review collected by and hosted on G2.com.
No real dislikes, we've provided some feedback on areas we'd like to see for future. One being ability to access the app in Malaysia for our employees based there. Review collected by and hosted on G2.com.
Airwallex is one of the most useful and simplistic platforms for card and expense management. From back end administrators to cardholers, is it simple, easy and highly customisable to suit your business needs. This process was easily integrated into our existing accounting system and expense management. Additionally, the implementation to cardholders only shows them the information that they need to see with administrators having full access to a variety of information for reporting. Customer support typically replies within one day but has an automatic search on their database for FAQ that specifically relate to your query, which is often answered already. Review collected by and hosted on G2.com.
The set up/KYC can be lengthy at times. Consolidated reporting continues to improve but has a little way to go. Review collected by and hosted on G2.com.
The biggest impact that Airwallex has on our business is around the global payments and transfers, helping to make it easy for not only us as a business but for our customers as well. It integrates well with our current tools and systems. Airwallex also covers a majority of our regions in which we operate. Review collected by and hosted on G2.com.
Not necessarily an Airwallex issue, but within NetSuite, the tax codes that are overridden by NS, making this function around expense reporting a bit more tricky. As well as banking solutions not available in all our regions, yet* Review collected by and hosted on G2.com.
Airwallex customer support is shocking, they took and held up a $9965 USD deposit for over a month. It was a transfer from a Dubai Client and they stated it failed the risk assessment. It took 1 month to have it returned to my reputable client, then they closed my account which I had opened for over 3 years, to which still up and to including the time of me typing this review I have not received any of the money I had in the multi currency accounts. Review collected by and hosted on G2.com.
Management and customer service, you will wait days for responses Review collected by and hosted on G2.com.
App UI, UX is well thought. Fee is reasonable compared with competitors
Easy to navigate the onboarding process. and the implementation were smooth.
Customer support was quick and responsive. Review collected by and hosted on G2.com.
Airwallex will need to store your fund from my corporate bank to airwallex before making a transfer. This is different from Wise where all the transaction from bank to wise is require to match 1 on 1 with the place you are sending your money to.
If you use a regular bank, fund trasnfer from the corporate bank to recipient is 1 on 1 and transparent. This helps to track the transaction and it is similar with wise but for airwallex, the transaction of "bank to airwallex" is separated from "airwallex to recipient" which make it more difficult to track the transaction.
If you consider airwallex as a bank and record all the "airwallet to recipient" transaction for the book keeping purpose like you do with your bank, problem will be solved but Im still unsure if this is possible.
It will be a great tool if aiwallex can be an alternative of traditinal banking. Review collected by and hosted on G2.com.
I’ve been using Airwallex for my business’s international transactions, and it has been a game-changer. The biggest selling point for me is the competitive rates—compared to traditional banks, I’m saving a lot on every transaction. There are no hidden fees or surprise markups, which gives me confidence in the platform’s transparency.
What really sets Airwallex apart, though, is the speed of international transfers. I’ve had payments go through in just a few minutes, which is incredibly helpful when working with overseas suppliers or contractors. The fast turnaround time has helped improve my cash flow and made day-to-day operations a lot smoother. Review collected by and hosted on G2.com.
I do not experience much issue with Airwallex is a great product. Review collected by and hosted on G2.com.
Airwallex has been instrumental in streamlining our startup's financial operations. The platform's intuitive interface and robust features make managing international transactions seamless and cost-effective. The ability to hold multiple currencies and make quick conversions has significantly reduced our operational costs. Additionally, the integration with our existing systems was smooth, enhancing our overall efficiency. Review collected by and hosted on G2.com.
Honestly, there’s not much to dislike. The platform meets all our needs effectively. Though, having credit cards and credit line would be great! Review collected by and hosted on G2.com.
